Eclisse UK Reviews 73

I always have a good experience when working with Eclisse. The whole team are knowledgeable and helpful. If i need technical back up then John has the answer.

Experience today with eclisse was amazing. We needed clarification over an issue that was holding our project up concerning fire safety regs. Diana the customer service manager not only gave us all the information clearly and as fully as possible but followed up with an email we needed as proof to building control within minutes.

This is without adding the pocket door sets and doors we ordered from there came next day early morning and with minimal fuss and quality is great on all products we've seen.

Eclisse pocket doors are clearly manufactured to high standards and we have used them many times for that reason. The key factor for me though, on why we always stick with this product, is the top quality Technical Support team who are superb. All queries were dealt with promptly resulting in a great installation despite us failing to read the instructions sufficiently carefully.

Diana was very helpful in dealing with my requests and prompt in her replies.

All my questions were answered and the info I received was extensive.

We were very pleased to have been able to specify the Eclisse Hoist pocket door system on a large residential refurbishment project which allowed us to incorporate ceiling hoists running from one room to another with discretion and high aesthetic standards helping to maintain the warmth and style of a very special family home.

So, great product, well supported by Eclisse from early design to installation.

Diana and the team are very helpful and quick to respond to any queries.

I always use eclisse for pocket door systems. This will be the 8th kit I have installed. You get everything required for installation plus the instructions are easy to follow (for a change!). I won’t use any other kit as it’s simply the only way to go!

We use these doors for our accessible changing rooms in our adaptive surf centre. They're brilliant as they don't take up any space in the rooms, leaving plenty of space for manoeuvring wheelchairs inside the room even when the door is open. They are also extremely easy to use for wheelchair users as there's no pushing/pulling, or having to navigate around a door.
We've actually had these doors installed for a couple of years now, and they've lasted extremely well. They get a lot of use, but we've had no issues with them.

We purchased a pocket door 4 years ago and have had a recent issue with the door. I was struggling as the builders never left the instruction manual. I contacted Eclisse direct and was helped by John the Technical Manager. Fantastic service, the very same day he sent me a set of instructions. These were very clear and concise and I managed to to fix the issue. This is superb after sales service and John went above and beyond in his support

We purchased four pocket doors as the brand was recommended by builder friends. I had to contact Eclisse for support re installation, and John was very kind and helpful, going out of his way to help. The service was so good I was a bit surprised. Felt like a company that understands customers are for life if you treat them right. I will recommend this company to friends because of the excellent follow up support we got. Big thank you to John (the technical support team) at Eclisse UK. Great service deserves a great review

This is a 5* Review (my reason for writing that is, Trustpilot have in the past only shown 3* for a first time 5* review, stating, 'that's how the algorithm works', well, this is a 5* review, this one proves that, one 5* review, and they get 3.7*, someone seeing that may not use them, that needs to stop)

I purchased a double Pocket Door Installation System made by Eclisse, it was a breeze to put up, but I really struggled with the last pieces, the door jambs, the instructions made no sense to me. Eclisse have a load of good installation videos, but not for double door jambs.

Enter John Neale, he's my Gold Star of the Month, and a wage rise is necessary.

He directed me on not only how to fit the Oak jambs but also other issue. Always courteous.