Ecohome Insulation Reviews 

EDIT: In response to the comment left by the company. I was installing this on a Saturday and on a deadline. The companies website clearly states that their office is CLOSED on the weekend. So there was no way I could have contacted them for a replacement. Secondly, i didnt install the product until a few months after buying it, so that has nothing to do with the problems I encountered. Oddly, their response to negative reviews on here seems to follow the same "you should have called us" script, making no allowance for the fact that customers are only ever likely to experience issues during the install of the product. Finally, they say "we do advise that if there is a rip patch, you can patch it with the tape". They dont. Its not anywhere in the instructions. Which any potential customer can see by downloading the instructions direct from EcoTecs website.

This review is specifically about the EcoTec FloorFoam insulation product, sold by EcoHome Insulation.

When looking for a product to meet our very specific needs this one popped up as a suggestion. I had a few really useful conversations with the EcoHome insulation team to ensure this was the right product for the installation methods and the flooring we were using. Delivery was very swift.

Sadly, once we unboxed everything for install, that is where the problems began to occur. I should note that I was very clear with the EcoHome sales team about how I intended to install the insulation and they specifically recommended using plywood as the layer between the foam and our engineered wood flooring.

The problem is that none of the issues I encountered during the install were flagged before we bought the product. Had they have told us about the fragility of the tape, or the fragility of the foil layer on the foam, I would have either adapted my installation methods or gone for an alternative product. Real shame.

I emailed them around 14 days ago and have had no response to my complaint. Having paid £170 for this product and taken a risk on something that does not have a verified U or R value, I am very disappointed in the quality of what I have been supplied with. The fragility of the foil, and the poor quality of the tape severely slowed down the installation time for the flooring, forcing me to pay for an additional day of time with the labourer I was working with.

Notes on issues with the product:

Fragility of the Foam – The foil covering on the foam is unexpectedly fragile and can be easily pierced or torn. This makes the installation of plywood on top of it far more time-consuming than anticipated because you have to be extremely careful not to catch the foam with any edges of the plywood. In comparison, I have used cheaper foil-backed foam in previous parts of the house without encountering this issue. We were extremely careful to keep all sharp objects and shoes away from the foam both during installation and once the installation was complete, yet it still proved to be excessively fragile. With several tears or breaks appearing during the installation. There is no mention on the installation guide or EcoHome website about needing to be aware of this issue and their own brochure pictures show the installers wearing shoes during the install.

Quality of Tape Provided – The tape supplied with the kit is extremely brittle and does not adhere well to surfaces that are not perfectly flat. I was really surprised by how fragile the tape was, given that I was instructed by their sales team to use plywood or OSB as the cover. Additionally, the tape cracks easily if you are using shims to mark out expansion gaps, further complicating the installation process. Shims being a necessary component of any flooring installation to allow for expansion gap measurement.

Tape Edge Protection Requirement – Due to the fragility of the tape, I had to use leftover foam to protect the edges, which should not have been necessary if the tape were of better quality. This added extra steps to the installation process and further increased the overall effort required.

Last year, when I stripped my kitchen out from my early 1900s cottage, I discovered a single brick external wall. I insulated it with YBS Superquilt, thinking that would give me enough u-values only to find it wasn't enough to pass building regulations. This left me rather confused as I had improved on what was originally there. I received very little help from the building regulations department as they do not help in finding you the right product. They only agree on the level of u-values your chosen product will achieve.

On researching the various insulation products available, it confused me even more. I didn't want to take down the plasterboard, battens, and Superquilt due to all the mess it would have made plus the loss of money I had already paid out. I also didn't have the money to involve the help from a builder.

In my research, I came across a company called Ecohome Insulation. I can not thank the technical department enough, I emailed them all the information they needed in regards to what product I had used and how I fitted it. The same day, I received an email informing me of the product I could use to boost the u-values to the required amount. In the email, it broke everything down so I could send this to the building regulations inspector to approve.

The product suggested was the YBS Airtec Double Insulation that is very flexible, lightweight, and easy to fit. It's a highly reflective aluminium foil with an air bubble membrane, which not only reflects 95% of radiant energy it has a high performing vapour control layer. It was easy to cut to size with a good pair of scissors, my stapler finally came in handy, and the Thermaseal Foil Joining Tape was easy to cut and adhered well. I purchased the Airtec Insulation and Tape from Ecohome. Ordering was easy online, and products arrived undamaged and earlier than expected.

I now have a happy building regulations inspector, a vapour barrier to help eliminate condensation but a toasty warm kitchen. All thanks to the technical staff at Ecohome Insulation and the awesome YBS Airtec insulation. I'm extremely happy now, and if I ever need any insulation advice, I will not hesitate to contact Ecohome.

Fantastic company to deal with really helpful and knowledgeable I spoke with the technical team numerous times and they were very helpful.

Ordered the appropriate sized kit for my shed. It turned up while we were in, happily. That was despite no tracking info from DX (I think..), so not Ecohome’s fault.
The stuff was fairly straightforward to use and I have a ton left over. I’m going to clad over it with OSB later in the week, but I have high hopes that this is going to be a great workshop and not just a shed anymore.
Thanks for a great experience and product. We’re going to think about our conservatory now.

Easy to order on the website using their calculator for cladding for my conservatory roof. Quick delivery so would recommend!

Fast delivery, kept well updated on the status of my shipment throughout and well packaged. Very satisfied and will likely use again.

What excellent customer service, I had ordered too much conservatory cladding after using the online calculator, I emailed on Sunday afternoon to as if it's possible for a collection and refund of the over ordered cladding, I received an email on the Sunday evening informing me that they are making arrangements and would let me know when it's being picked up. I can't praise them enough for the amazing service, I would have no issues with using Ecohomes again in the future.

Next day delivery as promised and the kit contained everything needed to do the job well. Highly recommended company.

The multifoil was ideal for the small job I had of increasing the (celotex) insulation in a storage space under our roof. The prompt delivery helped too. One small matter (literally) was that I hadn't seen on the website that you do a smaller size of package, but your amazingly helpful helpline man pointed that out to me and saved me being left with a lot of wasted leftover multifoil.

EXCELLENT product knowledge, advice and service on the phone from Joss

Great to have non itch insulation, easy to lay. Good price, fast delivery, would use again *****

Good company, good product.

Very fast delivery, good product

Great selection and easy to order.

Excellent product fair price fast delivery easy to use would recommend would definitely use again

Quick, affordable, does what it says, can't fault it.

First class order delivered on time in perfect condition

Great service, delivered on the day specified. Laid the insulation, was quite easy to do but the tape was a bit fiddly. It is working well, the floor is a lot warmer and the humidity is down a lot. Just one thing nails on the carpet grips not long enough, needed to staple them down.