Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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See what reviewers are saying
Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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Issues with DD reduction and credit balance refund
My problem with Economy Seven Energy, the cheapest option for me, is that they do not react quickly or efficiently to reviewing my monthly direct debit downwards, whilst appearing happy to up it quickly; this month's DD was not reduced although I'd been told it would be some 13 days before. My main problem is getting the substantial excess account balance returned. This has taken several months and numerous e-mails and is still not pending. They also insist on retaining a month's DD balance so that credit will always remain. My energy needs have reduced substantially but they don't accept that so I'll have to try and get regular readings submitted to prove the DD should be lower.
September 17, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We normally conduct direct debit reviews every 3-6 months on every account.
We can see that your refund has been sent through to the Accounts department to have this sent to you as soon as possible!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Angry
Because i was two weeks on holiday and i pay too much but i dont use nothing. Switch off all. Angry.
September 17, 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mr. Kurant,
We are sorry to hear that you are angry.
This would have been a direct debit review on your account and not a price increase.
Kind Regards,
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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Easy to switch no problems since it…
Easy to switch no problems since it does what it says 'on the tin'
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Poor communication
Signed up for your service then you upped the price saying it would decrease in summer. That’s not happened. You have no proactive communication to remind me when to take a meter reading as you have told me you have no service for that. Even when I provide one the cost remains the same. I will be looking to leave soon.
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mr. Voyce,
We reverted back to the 12 equal monthly direct debit split in January 2019.
We have sent you an email in regards to your review.
Kind Regards,
Team E7E
Done everything asked
Done everything asked. Less hassle than I've had with the big companies
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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No user friendly apps.
No user friendly apps.
Very lacking in information.
In fact nothing user friendly about your website.
Will definitely look elsewhere for my energy this year.
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We are launching an app very soon.
We are sorry to hear that you feel we are lacking in information. If there are areas in which you would like us to improve on, please do let us know as we'd be more than happy to take your comments and feedback on board to make changes for the better.
We hope you do decide to stay with Economy Seven Energy!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Paying more a month than previous…
Paying more a month than previous supplier.
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Dear Ahmed Holmes,
We have looked into your account and sent you an email in regards to your review.
Kind Regards,
Team E7E
Don't hesitate
Don't hesitate, one great company on all fronts.....go on & sign up NOW
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Direct Debit Issues
In the year that I have been with them I have had issues with direct debit changes which simply instruct me to pay more than I am actually using. When questioned about this practice they have not replied with any detail about how they arrive at their figures. They have said the DD can come down again and they do remain my cheapest option in the current market.
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Dear Sean Lees,
We have sent you an email detailing how we reached the figure of your direct debit.
Kind Regards,
Team E7E
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the best rate we have found so far and…
the best rate we have found so far and very easy to navigate the site to check on usage and upload meter readings
September 16, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
If the price is right for you, this is an excellent service
Website is really easy to use and you can keep an eye on your account, topping up payments if need be. Customer service was exceptionally helpful and polite when I called. Unlike some other services you don't seem to get reminders about submitting a meter reading and so you need to be quite autonomous with this (putting a reminder on the calender, monitoring your account online etc). If you are relatively organised this will be no problem. Seems to be consistently the cheapest fuel provider in my area (I use electric only) as assessed by the Money Savings Expert website.
September 15, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
We are currently updating our communications to our customers and meter reading reminders will be rolled out very soon.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
I have no problem with Economy Seven…
I have no problem with Economy Seven Energy. I submit a reading every month and my account is updated. The only problem i have had in the past was getting my excess account money returned. This took time and numerous e-mails before it was returned to me.
September 14, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
We do apologise for the delay. We are looking at new and innovative ways to make the process quicker and easier for our customers.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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They are accurate bills
They are accurate bills. The website has improved over time.
September 14, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
have problem getting into account.
have problem getting into account.
but lately i had no problem getting through on phone
September 14, 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mr. Spence,
We do apologise that you had a problem with your account however, we are glad that this has been resolved.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Evolving Energy Company
Evolving Energy Company
When I first joined around 10 months ago the website looked as if it had been created by a sixth former and I had to wait some time to receive answers to email queries I had sent to them.
The prices were competitive but then they suggested customers pay more in the winter time and less in the summer. Personally this would have been a deal breaker but common sense prevailed and they reversed their decision.
Now the website has a much slicker appearance while costs remain lower than most.
I'll compare their energy prices again after a twelve month period,
September 13, 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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