Ecosusi Reviews 237

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 5 out of 5 stars

I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Gorgeous bag

Gorgeous bag and such a lovely material, I’m curious to see how the vegan leather holds up to time but for now it’s the perfect uni bag. I fit my MacBook, 1 A4 notebook and 2 A5 notebooks, a small pencil case, my phone and computer charger and some snacks.

July 10, 2022
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Rated 5 out of 5 stars

Colleagues are jealous!

Gorgeous! Wish it was just a tad bigger to fit in more electronics, but otherwise, very pretty and durable. Got lots of compliments from my colleagues 😍

June 8, 2022
Rated 4 out of 5 stars

Loved it!

Shipping was exactly how it was estimated. It came with a hole in the package and it worried me a bit. I took it out and it looks beautiful! Where the hole was it looks like it was stabbed and a dent was on the back but overall I love my briefcase! I can't wait to use it for campus!

June 8, 2022
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Rated 5 out of 5 stars

Nice and delivered on time.

Nice and delivered on time.
I purchased a bag and a watch.
The materials are pretty good and the bag and the watch are really cool.

They delivered the package on time

June 7, 2022
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Rated 1 out of 5 stars

Poor customer service

My item took a while to get here, given it was international shipping that's to be expected. But I was disappointed when one of the clips arrived frozen, wouldn't move my latch hangs on to it. I messaged support right away with a price match to their cheaper Amazon listing & got a speedy response for a picture. However, it's been days no with no response to any action being done & international return labels are almost as expensive as the bag, which would take another month to get a non defective bag.

June 3, 2022
Rated 5 out of 5 stars

Very simple

Tracking was easy to understand and accurate! Website was very easy to navigate as well, I had an overall wonderful experience.

June 1, 2022

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