Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more
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Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more
I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more
Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more
Company details
Written by the company
Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.
Contact info
East Colorado Boulevard 177, 91105, Pasadena, United States
- www.ecosusi.com
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful & Well-Made
Product arrived in a pretty timely manner (despite general postage delays) and was well packaged so no damage or anything else. The product itself was gorgeous and well-made; all of the mechanisms work well and the colour was beautiful.
Love my bag!!
Wonderfull shipping not to long
Wonderfull shipping not to long . Just perfect. Give all the details on ur parcels. I am happy with their service.
I could not be happier !
Everything went smoothly ! I wan't sure about the sizing with the shoes I wanted. The customer service was very fast to answer and make their recommandations to determine the right size for me, and when it arrived, it fit perfectly ! The shoes are beautiful and comfy, and seem to be high quality. I will definitely order from this website again !
Lovely bag
Really beautiful bag exactly as pictured, good quality fast shipping and responsive and helpful customer service.
Would by from Ecosusi again.
I really love this bag
I really love this bag. It is so beautiful, so functional and really well made. I was sad it took awhile to ship but they were communicative about it and it was worth the wait! I actually am about to make another purchase for my friend! Highly recommend.
The bag has arrived in perfect…
The bag has arrived in perfect condition, and a few days earlier than expected. It Is
simple and fashion, with good material, exquisite workmanship
Misleading company !
This company is based in China - not UK which it stated on the site when when I bought a pair of shoes. I ordered a pair of UK size 7 shoes - which are more like a UK size 5!? I can't even get my feet into them. I asked about returns / refund and have been to told to post them back to China! I will have to pay for the postage! Really bad.
Not the best quality
I absolutely loved the bag I purchased
I absolutely loved the bag I purchased. It’s just the right fit for me. Thank you so much.
Disappointed
The bag came dirty to start off. There was some weird staining along the bag straps that I couldn't get off no matter how hard I tried. The other factor was that the bag ripped only a month after. I only had my wallet and waterbottle in my bag long with a sketchbook and some art supplies. But the bag somehow ripped from the straps so easily it was depressing. I'm quite reluctant to purchase anything else from ecosusi now
It got here in a good amount of time!
The bags are very sturdy and good…
The bags are very sturdy and good quality. They are also very cute, but the straps are a little bit long
I love my bag
I love my bag! The way it shipped around was a little sketchy but once I got it I knew I’d want to buy more from them in the future. The quality is so nice and not to mention it is absolutely adorable!
AEWSOME ECOSUSI
The Ecosusi brand is unparalleled in the bag business. I received mine before the delivery date, in excellent packaging and protection. I'm quite satisfied. products that there will be a supplier closer to my country and be able to consume them more frequently. May they be multipliers of this form of product management.
The bag itself is beautiful
The bag itself is beautiful. It’s perfect for every girl to carry around.
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