Ecotile Flooring Ltd Reviews 

521
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We would like to thank Arek our fitter who laid our garage floor , he was prompt on time and and done an excellent job laying the floor tiles, the garage looks wonderful. We would also like to thank... See more

Rated 5 out of 5 stars

Excellent communications, and friendly sales staff. We have used Ecotile several times in the past and have no complaints on service, price or the quality of the tiles - we use them in our business s... See more

Company replied

Rated 5 out of 5 stars

I had an uneven concrete slab floor for my warehouse, the owner came out and surveyed the quote which was a nice touch. Great team, professional approach from start to finish. All Health & Safety... See more

Company replied

Rated 5 out of 5 stars

I had need of some extra tiles to finish the job. Ecotile managed to supply the quantity required and perfectly colour matched within 24 hours. Great service. My garage floor is now finished and both... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

High quality, accredited flooring products and technical support are vital components of any robust operational plan; unfortunately, important issues such as fire or slip rating certifications are often overlooked until something goes wrong. Failure to employ due diligence and good practice when selecting an appropriate flooring can result in costly replacements, lengthy delays and insurance claims being refused. “At Ecotile we continually invest in international testing, certification and approval processes in order to provide total confidence to our customers. In parallel, we frequently work with customers to resolve legacy issues that they have experienced with an inappropriate flooring system.” James Gedye, CEO & Founder of Ecotile


Contact info

4.9

Excellent

TrustScore 5 out of 5

521 reviews

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4.9

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(521)

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Rated 5 out of 5 stars

Excellent customer service ,highly…

Excellent customer service ,highly recommended

November 21, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Many thanks for your recommendation, it means a lot to us!

Regards,

Lucinda

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Rated 5 out of 5 stars

When I first enquired about the…

When I first enquired about the flooring I contacted James who was very professional and very helpful and honest with all my questions. The whole process was very smooth and efficient right down to the payment when I spoke to Zoe who was very helpful. On the day of the installation the fitters arrived on time, very punctual. They were very polite and professional. They began work straight away and completed very quickly. They listened to what my requirements were and made some helpful suggestions. The installation and the finished product was very professional and a very polished finish. I would have no hesitation in recommending Ecotile.

November 17, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Rajesh,

Many thanks for your detailed feedback, it's great to hear you were happy with our customer service from start to finish and that you're pleased with your floor.

Regards,

Lucinda

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, fast delivery, easy to deal with. Met Rowan Sumner at the NEC as well as speaking with him on the phone and he was so easy to speak with. Nice guy. If you are thinking of ordering garage tiles, definitely recommend these guys.

November 16, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Wayne,

Thank you very much for your recommendation and kind review, your comments have been passed on to Rowan.

Regards,

Lucinda

Rated 5 out of 5 stars

Really helpful sales team

Really helpful sales team, quick delivery and fantastic product.

November 9, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Richard,

Many thanks for your review, it's great to hear you're so happy with everything!

Regards,

Lucinda

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Rated 5 out of 5 stars

Cracking service

Cracking service, the team were prompt, worked hard, gave us options on fine detail of fitting, very professional, very happy customer.

November 5, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Mr Coughlan,

Many thanks for your review, I'm delighted you had such a great experience with Ecotile.

Regards,

Lucinda

Rated 5 out of 5 stars

First class service and delivery again

First class service and delivery again.
Thank you.

November 2, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Gordon,

Thanks very much for your review, glad to hear you're happy with us!

Regards,

Lucinda

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Rated 5 out of 5 stars

Second purchase from them

Second purchase from them, service, just as before was excellent, a highly recommended company!

October 20, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks Anthony, it's good to know we've consistently met your expectations!

Regards,

Lucinda

Rated 5 out of 5 stars

Great product

Great product, very easy to lay. Need to cut tiles with a circular saw.
Perfect for a garage or workshop.

October 19, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Nick,

Thanks very much for your feedback and advice about cutting for customers who install themselves.

Regards,

Lucinda

Rated 5 out of 5 stars

A great product that has transformed…

A great product that has transformed our garage to a utility room. Interlocks beautifully and the you tube video of laying the tiles helped a lot. Any more than a small garage I would recommend a guillotine to cut the tiles.
I did use 3 25 KG bags of Ardex K301 exterior floor leveller to begin with, so I did have a very good level base to start from.
Every garage I have from now on will have Klikflor tiles.
Not an epic to fit, well done for the product.

Nick Goff (Lymington)

September 28, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Mr Goff,

Thank you so much for your informative and comprehensive review, it's wonderful to hear you're happy with our product and future customers will find your advice very useful.

Regards,

Lucinda

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Rated 5 out of 5 stars

Delivery on time

Delivery on time
Very pleased with the results once tiles laid.
We had too many and were able to return these with no problems.
All staff very friendly and helpful.

September 26, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks very much for your review Jacky.

Regards,

Lucinda

Rated 5 out of 5 stars

Excellent!

Very helpful, decent price, prompt delivery - thanks!

September 15, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Hi Bill,

Glad to hear you were happy with everything!

Regards,

Lucinda

Rated 5 out of 5 stars

Great service and advice

Great service and advice, prompt and efficient delivery. Easy to install product.

September 15, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Thanks very much for your feedback Andy.

Regards,

Lucinda

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Rated 4 out of 5 stars

Friendly contact, good quality

The order procedure was easy, the delivery was fast. That quality of the tiles is very good. All I missed was to pay via invoice, instead of a prepayment, which caused additional work in the accounting.

September 15, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Hello Rudiger,

Sorry for any inconvenience caused by paying pro forma but I'm pleased to hear you're happy with the product.

Regards,

Lucinda

Rated 4 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service. Managed to find me a special deal for my garage floor which provided a competitive price. The tiles seem to be good quality although I have not yet fitted them.

The delivery was very quick. The carrier was not too user friendly and did not take the time to find anyone on site, just left a pallet on our front drive and left.

September 7, 2018
Unprompted review
Ecotile Flooring Ltd logo

Reply from Ecotile Flooring Ltd

Dear Mike,

Thanks very much for your review, I apologise for the poor service from the transport company we use; we are currently looking for an alternative. Good to hear that you're happy with the service you received from Ecotile though, give us a call if you have any questions about laying the floor.

Regards,

Lucinda

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