edel-optics.co.uk Reviews 

Great price and fast delivery of quality frame.

Scam. AVOID AT ALL COSTS. Made an order and the product was never delivered. Asked for a refund and haven’t received it after waiting for months.

I purchase some Prada glasses on 3rd May. By 13th May still no despatch notification so I emailed asking when they’d be delivered. They said they don’t have the product in stock and are struggling to get it from their supplier so I asked to cancel the ordered. They cancelled the order and I’m still waiting for a refund. They told me it would take 2-5 days. I waited 9 days and still nothing. They then said it hadn’t been processed because they needed my bank details. I’ve been trying to get in contact since and get a refund on my item but they just keep saying it’s with the accounts department and will be processed.

Order was placed at the beginning of January. Order cancelled in March with note: "because the manufacturer has informed us that this model will not be available in the foreseeable future" Not true, later on they informed, that the problem is "Due to Insolvency Proceedings" They wrote, will inform when the claim can be submitted. Not informed. I found info myself and submitted the claim a month ago. No info after that: if the claim was accepted, when the refund can be received, nor from bankruptcy administrator, nor from Edel-Optics. DO NOT Order from Edel-Optics. Financial problems can happen to any company, but Edel-Optics does not respect their customers

Update on June 19: still no money back, no info, besides of this copy/paste from their site (below).

July 27: still no money, no info, when I could expect the refund. Now I already think, I even should not expect - incredible to get such experience nowadays in Europe. Looks like some kind of financial pyramid.. Avoid this seller.

September 3: still no refund for the order, placed at the beginning of January. All their answer is about I should be happy, they are working again. I lost about 300 Eur with them. Avoid this seller - it is financial pyramid

June 24, 2026 - received a refund: 3,80 Eur (3 euro 80 cents :) :) :) ) - after 292,59 Eur lost. Again: avoid this "seller"

2nd pair this week exceptional service and quality, great to deal with.
Would highly recommend

Scam, no delivery and no refund after more than 3 months from the purchase. hopefully paypal will sort my issue.

If they are unable to deliver goods why do they take any more orders and the website was reshaped.

Do Not Buy from them!

3 MONTHS have passed, no goods and now they say they've gone bust and no refunds for anyone who purchased before Feb 23rd

3 orders placed......avoid!

Price and shipping was pretty good. The company, despite having a uk website address, appears to be located in Germany. Nothing wrong with that unless you need to make a claim for faulty products. Purchased a pair of Tom Ford crystal frames. After a year or so I noticed they had yellowed slightly. I thought I may have imagined it but my partner asked if I had bought some new glasses so I double checked the frames against another crystal frame (less than half the price of Tom Ford) and the Tom Ford appeared brown in comparison. I was told by Edel optics that I dont have a claim as it's a "usage problem". They only cover manufacturing defaults? The only "usage" problem that I have is they were worn outside ie ive used them. The materials used are not UV stable, which is unacceptable for a PREMIUM product designed for every day use. Under UK law they would be in trouble as the product is not of "satisfactory quality" given the premium pricing and their intended use. In short, you might save a few £ on the initial cost but if you need product support in the UK youre wasting your time.

Placed order on Jan 2, in 2 days got email confirming delivery on Jan 23. Then on Jan 15 notification about delay.
Tired of waiting on Feb 15 I send them request to clear situation and was advised to choose another model (what?).
I asked for refund and week later got reply that they can’t cancel my order (what?) and I have to do it myself from my customer’s account. Ok, on Feb 21 canceled order and got confirmation that they have reimbursed.
Week later no refund as in previous reviews, many emails with requests and many replies “as soon as possible”, “quickest possible way”, “sent request to accountants departments” and so on.
In the meantime it’s Mar 3 and still no refund.
It’s definitely scam.
And now I doubt even the authenticity of their stuff as can’t imagine, for example, Tom Ford to authorise a dealer with this style of customer service.
To Edel-optics.co.uk: I don’t need your lies in reply, I need refund.
UPD. Yes, they emailed me with additional information but it was again full of “if” and “when”, nothing definite. So, i claimed on PayPal and got my refund. Hope PayPal will get their money back.
But what really surprised me that their rating here is still 4.1 after so many bad reviews in row.

Absolutely awful customer service- I returned a number of pairs of frames, which this company confirmed receipt of on 8th February, and they advised I would receive a refund in 1-3 days. I am yet to receive this and attempts to contact them are met with vague response that my request will be “sent to the accounts department”, but then still no money is refunded. I managed to speak to someone on the phone, who advised that it would be “sent to management to do manually” but that it may take 2-3 weeks as they’re, “too busy”, and that they couldn’t guarantee that it would be done even then. Very doubtful that I will actually get my money back at this stage and would definitely not use this company again or recommend it to anyone.
Update- I still have not been provided with a refund and there is no explanation why this has not been done, just vague mentions of “passing it to accounts”

I sent 7 emails asking for a refund. Each time they apologize saying they sent the information to the accounting department. Today is the 16th day since I returned the sunglasses and I have not received my refund yet. I am very disappointed with the customer service.
UPDATE: Today is the 23rd day of waiting for a refund.

Like other previously happy customers who have been disappointed by their latest dealings with Edel-Optics, I too think this company's performance has degenerated badly.
They're probably OK if what you order is actually in stock but if not then forget it!
In my case, I was kept waiting for over a month (due to 'supplier problems') before being told of a further couple of weeks delay before they 'expected' delivery. I've now cancelled the order but am still waiting for my refund over a week later.
In the meantime I've ordered the identical sunglasses from another supplier which were delivered within two days.....
Edited: another week has passed, STILL no refund. Their latest excuse: " a delay in the manual refund due to unexpected technical difficulties"...!
I suggest anyone contemplating purchasing from this company should bear my, and others, experiences in mind before placing an order.
Update: another week has passed, STILL no refund - am beginning to suspect, like other disgruntled customers, that there is something seriously amiss with this company: cash flow problems, about to go under perhaps? I've now raised a chargeback with my credit card company who have credited my account with the money while they try to get it back from Edel-Optics (hope they have more success than me!) BE WARNED!!
FURTHER UPDATE: EDEL-OPTICS UK HAVE NOW FILED FOR INSOLVENCY - IT GIVES ME NO PLEASURE TO HAVE BEEN PROVED RIGHT. SUGGEST ANYONE IN A SIMILAR POSITION TRIES TO RECOUP THEIR MONEY VIA CHARGEBACK OR SIMILAR. ANY NEW CUSTOMER CONTEMPLATING ORDERING GOODS FROM THIS COMPANY SHOULD THINK VERY CAREFULLY BEFORE DOING SO.

Ordered a pair of Levi’s frames i had lost arrived quickly and safely
Thanks 🙏🏻

Great service fast Delivery Great product

Kept me waiting a month, then told me the frames I ordered were no longer in production. A month with my back-up frames for nothing! I await their hollow apologising below...

Very disappointing experience during Black Friday. I am a returning customer and can say service has deteriorated considerably. Spent hours browsing and trying frames to save to profile and purchase during Black Friday sale. Successfully ordered two pairs and then had one email advising of a delivery that never came. After getting in touch I was told to browse and select something else within the same price range as they had No Stock and no idea when suppliers will provide any. This is ridiculous and I will not bother again.

A huge selection of sunglasses at a very good price, made even better by the 40% discount. Transaction was smooth and delivery to London was fast. Will definitely shop here again.💫💫💫

I ordered two pairs of sunglasses in June 2023 and, as of December 2023, they have still not delivered them. The estimated delivery was around 2 weeks. Each time I have contacted them they have replied with the same vague explanation as to ongoing supply issues outside of their control. In spite of this, I have just ordered exactly the same sunglasses from a different online store based in the north of England and they were delivered to me within one week. No such supply issues for them. So having kept me waiting for 6 months, I have now cancelled the order with edel-optics and asked for a refund. I will not be wasting anymore time dealing with this company and I certainly do not recommend them. I just hope they don't thank me again for my patience and understanding, both of which have steadily evaporated over a 6-month long wait.

I've ordered multiple times before over the last 3 years and was happy but it seems the service got worse. They use now speculative sale so if there is no 'in stock' sign but a 1-2weeks guidance, don't even bother. Over 2 months of wait and nobody was able to tell me if they can even deliver and when. I don't blame the CS people, they can only tell the status but whoever is responsible for stock planninfg should be removed as you just damaged the brand I trusted. Ordered at other online shop - it could have been you...