edel-optics.com Reviews 792

I still wait for my ray ban sunglasses and after seeing the awful review I am really worried for the delivery. It was supposed to arrive until today, but I received an email the provider has not delivered to them. No explanations when I will receive them… and it is the same as someone else had written before and I am really sorry I didn’t read the review before ordering and paying.

We ordered and paid for a pair of sunglasses, that edel-optics were unable to fulfil. They agreed to make a full refund. It took almost two months, despite us chasing them. Given they had agreed to make the refund, there was no good reason for the delay. Be very cautious in transferring any cash to them.

Very happy with my purchase! Paid express delivery and delivered in time!

Good range on the website!

However, I would recommend to improve their translation of the website depending on the country.

Overall, great purchase.
Thanks Edel-optics

BUYER BEWARE - DO NOT DO BUSINESS WITH THIS COMPANY. It is a poorly managed company run by accountants vs. people who care about the customer experience. I ordered a set of frames, when they arrived I was out of town due to health issues. When I returned the frames were waiting for me and they were too large. I attempted to return but it was 9-days past the return deadline. I explained my situation and they still denided the return. A poor example of customer service by hanging their hat on an artbitrary policy.

UPDATE - Just learned the frames are COUNTERFEIT!!!! Supposed to be made in Germany actually made in CHINA!!! Paid full price-check your merchandise carefully! Fake goods.

This company failed to supply correct lenses in a £400 pair of prescription glasses. This company doesn't respond to emails or complaints via their 'Contact Us' portal, no customer service response at all! UK, phone number totally unreachable! Ordered Mallow (Purple) phototropic lenses and was sent clear lenses that are non reactive to sunlight. No response to three sent emails asking for an explanation, no offer of reconciling issue or partial refund. I can not recommend this company at all! UK buyers please beware! Now seeking legal recourse!

Company sells product that they don't have on the inventory and cannot get from suppliers. After pushing delivery date for a few times, I had to call them and they offered a refund. Refund was paid as agreed. After a few days, I checked the website and same product is still there for sale but they have told me that they will not be able honor the deal.

Initially I was hesitant with the mixed reviews I read but decided to give them a try. Excellent experience of my purchase, good communication and received my Tom Ford glasses delivery as promised via UPS promptly within a few days. I would highly recommend them. The best price on the internet. They are based in Hamburg.

I’ve been looking for a pair of Porsche Design P8478 for quite some time. Edel- Optics came up on the Google search with one of the lowest prices. At first I thought their price was too good to be true, and I was a little leery purchasing from Germany. After comparing Edel-optics to other online retailers, all in Germany too, I settled on Edel-Optics & I’m glad I did.
I purchased a pair of Porsche Design P8478’s with red tips and green polarized mirror lenses.I used PAYPAL just in case there was an issue.
I made my purchase on a Friday afternoon (GMT) and I received my sunglasses on the next Monday! 3 days later- from Germany !!
It was insanely fast shipping and delivery by UPS.
The sunglasses came exactly as described with all Authenticity/ warranty paperwork.

This was by far a great online shopping experience! Kuddos Edel-Optics, I will be purchasing all of my sunglasses from you in the future!

Thank you

Ordered sunglasses, never to be heard of again. Tried to contact the customer service when there was no movement during 2+ weeks. No reply. So, I contacted my bank and will try to get my money back. DO NOT ORDER FROM HERE!

SCAM as per other people's stories !!!!
I placed my order ( E-CH22-3493163) on May 1 for Prada sunglasses worth 250CHF.
4 months - NO GLASSES, NO MONEY BACK, NO ANSWER.

Hi, my experience with Edel optics was pretty satisfying. I ordered one pair of Ray-Ban glasses and the shop offered 2 days delivery. Right in 2 days, no more no less, it was delivered by UPS courier. The glasses are 100% genuine with a mint brand new condition.

SCAM! Do not purchase from here. I bought sunglasses on 10th April, nearly 4 months later and they have no arrived. The keep emailing me supposed delivery dates and then nothing comes. I have emailed to ask for my money back 4 time. They have stopped responding and will not give me my money. do not use these people.

On the 29th June 2022 I ordered two pair of expensive frames without lenses, simple right? Well nearly Euro 700 later multiple calls and piles of emails! No response, I can only assume this company is insolvent or its a scam!

Second time ordering from here. Ordered on a Saturday night here in California and received them today on a Wednesday. Authentic Cazal’s.

Want to cancel my order and nobody will anwser my email. Need my glasses since I broke mine. Will give my business elsewhere because my shipment was cancelled without reason.

Extremely satisfied

I bought a pair of Gucci sunglasses and I received them in only 4 days (Slovenia). I was a bit sceptical that I was scammed after reading some of the reviews, but as I received email confirmation of the purchase, I figured I'd let it be and see what happens (I paid with PayPal). Delivery was even faster than predicted in purchase confirmation, sunglasses are just as advertised on the webpage and with certificates. Will definitely recommend them to my friends.

I bought a pair of sunglasses and I received in only 5 days. The sunglasses are perfect, excellent quality. I am so happy ! Highly recommended

I have to give these guys a 5 star review. Off the bat, just based on some of the reviews I thought I had been scammed or fed B.S. from the go because they were super quick to charge my card, but I figured I'd let it be till/if they showed up, at this time I was still super skeptical. I ordered my Carrera's on the eve of May 31, 2022 and by June 1st I had received a notification that they had been shipped....from freakin HAMBURG, GERMANY! They said they would have them to me by June 3rd which I originally thought was a long shot FOR SURE.
Sure as hell, I was out running errands and got a notification they had been delivered. So, I went home got 'em all unpacked and verified. Turns out, they are another legit pair of Carrera's, just like my others! Super stoked on the delivery and promptness from these guys!

Horrible company, ordered a pair of sunglasses at the start of January, got my confirmation, waited for the day of the delivery only for no one to come, no letter no package, nothing. They didn’t even have the decency to send me an email to tell me what happen. I wrote to them to ask what happen, why didn’t I ever get my package and they told me they didn’t have the model that I bought. This was January 26th. Since then I wrote to them 4-5 times and got no response, same when I tried to call them. If I get my order I will never buy from them again, if I don’t get it I want my money back and I’ll never buy from them again still.

I bought a Ray ban last March because it was on sale unfortunately it has not yet delivered it is still on processing. I emailed them and tried calling them but no one is responding. They responded twice only telling me that their supplier has not given them an update and told me that I can just cancel my order if I can not wait. I wonder if it is out of stock but If the item is not available or out of stock why it is still available on your site and its back on its original price???