Ordered a pair of sunglasses and they were uneven unfortunately. They kindly offered to deliver another pair same model but the replacement was uneven as well! Wondering if they resent the same pair... See more
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See what reviewers are saying
Edel optics delivery partner failed to deliver my order, and the edel optics are refusing to refund me, despite it being nearly 30 days since I placed the order, and despite me expressing a wish to ca... See more
I'm very happy with my purchase. 1. Super fast shipping. 2. The price beats everyone! 3. Communication through email from purchase to delivery, this was really nice when your online shopping at this p... See more
I ordered Tom Ford FT1089 sunglasses and received a completely wrong case — way too small. After multiple emails explaining the issue, all they offered was: return everything and wait weeks f... See more
Company details
Written by the company
Established in Hamburg, Germany, in 2009, Edel-Optics serves customers in 120 countries worldwide via our online shop with 53 different country domains. Our range includes over 60,000 sunglasses and glasses models as well as contact lenses at incredibly low prices. If you have any questions, you are welcome to contact us - our international service team looks forward to assisting you!
Contact info
Nobistor 16, 22767, Hamburg, Germany
- +1 929-470-7868
- info@edel-optics.com
- www.edel-optics.com
2.0
Poor
792 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Legit as described
I was afraid that this was a scam after my bank marked it fraud, but excited after I opened the package. It's the real deal, in one piece, and shipped quickly with tracking updates. Phew! I couldn't find these anywhere because they have been discontinued, so I am thrilled. Thank you so much!
August 18, 2021
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I received a used pair of eyeglasses…
I received a used pair of eyeglasses with scratches and haven’t been able to get in touch with the company to return or fix my issue. Nobody answers the phone or answers emails. Don’t use!
August 18, 2021
Reply from edel-optics.com
Dear customer,
Thank you for your review. We are sorry you had this experience, it shouldn't have happened. As we can see you have returned your item and as soon as we receive it back, we will organise your refund. Thank you for your patience.
Kind regards,
Your Edel-Optics Team
Fast and Secure!
Fast shipping and items were securely packed. Will definitely be making future purchases.
August 17, 2021
Not replying to emails
Not replying to emails, don’t answer calls, taken money for order then cancelled order without refund. No customer service, theft, pure and simple.
August 16, 2021
Unprompted review
Reply from edel-optics.com
Dear Andy,
We are sorry you couldn't get in touch with us immediately. A member of our team was in contact with you and we have refunded your order.
Kind regards,
Your Edel-Optics Team
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Legit company, ordering more
Win!!!! I just got my Gucci sunglasses as expected, but 1 day late. I put them right next to my bffs identical Guccis that she bought for $100 more at the mall and EVERYTHING was exactly the same. These appear to be authentic and I love em!
August 16, 2021
Unprompted review
Fast, Quick, Swift Satisfaction
Fast ordering, Quick Attention to Order, All resulted in Swift Delivery. Impressed and Very Happy. Could not ask for more. Thanks.
August 14, 2021
Great service!
They had the product I wanted at a good price. They were fast and efficient with good communication throughout the process. I highly recommend them!
August 12, 2021
Price was different in checkout than…
Price was different in checkout than shown in cart, but still a good price and fast shipping
August 12, 2021
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Will be making more purchases from this website
So I’m on the internet, looking for a pair of Tom Ford eyeglasses that are discontinued. Edeloptics not only offered me the best price, their expedited shipping was affordable, and my package arrived in 3 days! Not to mention, the packaging was perfect, my glasses came in their beautiful velvet case, and an authenticity card. No, this is not a fake review… I urge you to give this site a try, you won’t be disappointed :)
August 11, 2021
Leave a review to get a response from them
UPDATE: I have been given a refund and I will now get different glasses— Previously - I have ordered my prescription glasses from Epel Optics and they have been supposedly not been delivered to Epel by their supplier. It has been a month and you cannot phone them. I want my glasses to come or my money back because i literally can't see. They don't take it seriously enough that people order prescription glasses from them.
August 6, 2021
Unprompted review
Reply from edel-optics.com
Dear customer,
Thank you for your review. We are very sorry you had this experience. We have cancelled your order because it was taking a long time. We will refund you within the next few days. You can now choose to order another in-stock frame which will be much quicker than editing your previous order.
Thanks again for shopping with us.
Kind regards,
Your Edel-Optics Team
Super fast shipping
Super fast shipping, excellent communication, and great pricing. Will definitely buy again. Highly recommend.
August 5, 2021
Porsche design sunglasses.
Just wow. What a beautiful sunglasses 😎.
So happy with my purchase.
August 4, 2021
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Awesome Experience
I ordered the Maui Jim Hookipa sunglasses and I was amazed at how fast they shipped the order. More importantly, it arrived when they said it would. I would highly recommend this company!
August 3, 2021
Awesome All Around
Awesome service. Delivery fast as promised and item exactly as described. Will use from
Now on for all my eyeglasses and sunglasses. Glad I found this place!
August 2, 2021
Great Product, Price,Shipping
very quick delivery and the product is very nice and inexpensive! i am happy with my purchase :)
July 28, 2021
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Amazing!
The team at Del-Optics.Com is very professional and has great products and customer service! Not to mention, there products arrive in only a few days. I’ll be sticking with Del-Optics.Com whenever I’m purchasing my eyewear!!! Thanks
July 28, 2021
Was a little concerned when I got a…
Was a little concerned when I got a fraud alert trying to order these. However, all went well I received my glasses in two days. Exactly what I wanted and great price
July 28, 2021
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