EdenFantasys Reviews 

Contacted customer service about my order and received swift and very helpful responses from a lovely person, Anna. 10/10 service, they have also a huge variety of great toys and items that I can't wait to try more of soon!

Customer service was fast to respond, resolve and was very kind.

They reply fast and are easy to communitcate with

I was not expecting to receive a callback the following day, since I called after hours. Once she explained who she was and she was ready to help it made my day. This toy has quickly become my wife's favorite and knowing that Eden fantasy stands by the products they sell and provides excellent customer support is the reason I buy from them and not anywhere else.

The efficiency is a what made the experience a good one.

Anna with Customer Care did a fantastic job when I had issues logging into the site. She quickly passed the information I had provided to the appropriate department, and had a solution for the issue within 10 minutes! Great customer Service!

I reached out via text about a toy being defective and ivy was very sweet and extremely helpful, she walked me through all the possible solutions and when those wouldn’t work she made sure I got a replacement! Very happy we got it figured out ‼️

Very quick refund and great communication with Anna!

They were very nice and solved my problem.

Very quick to respond to any issues.

When I received my order, my charger was defective, I emailed customer service and let them know and sent a picture showing what was wrong and they emailed me back within an hour and offered to send me a replacement charger at no cost! Amazing customer service on their part, very timely, kind response, and resolved my issue without hassle, I have a new charger on the way. This was my first order with Edenfantasy so I was pretty disappointed at first but customer service really made up for it and I will be purchasing again! Thank you Ivy for the help!

Delivery was fast, the products were quality, the packaging beautiful, the prices were the best and customer service beyond reprieve. One of my items had a defect, the response I received was immediate and the issue resolved beyond my expectations. I will not shop anywhere else for toys again!

Anna was very informative very helpful step-by-step. I appreciate your help in her knowledge of the products.

Very easy and kind! Got me the info I needed.

Customer service is quick and easy. They're very helpful and solved problem right away. Product is great quality.

First of all, all three products a bought were terrible. Painful even. Two of the products were so weak that even with a full charge the motors would stop when any pressure was applied. Second when I ask for a refund they tell me that their products are made of high premium silicone and I probably just need more lubricant as if I’ve never used silicone products before. There was actually very little silicone on it and I could feel the moving parts underneath the surface. Long story short they would not refund my money because I opened the package and tested the product. It makes no sense. Why would anyone not open it try to use it? Don’t give these guys your money unless you like giving it away for nothing.

The issue was resolved very quickly!

Anna was swift, friendly, and helpful with my issue. Customer service always delivers!