We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
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Review summary
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I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
I have paid quite a bit of money to this company, and very rarely have I been dissatisfied. I have only encountered 2 errors, and both of them were handled within 24 hours. Packaging is from "Web M... See more
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
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4.9
Excellent
1K reviews
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Replied to 66% of negative reviews
Typically replies within 48 hours
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Non pleasurable pain
First of all, all three products a bought were terrible. Painful even. Two of the products were so weak that even with a full charge the motors would stop when any pressure was applied. Second when I ask for a refund they tell me that their products are made of high premium silicone and I probably just need more lubricant as if I’ve never used silicone products before. There was actually very little silicone on it and I could feel the moving parts underneath the surface. Long story short they would not refund my money because I opened the package and tested the product. It makes no sense. Why would anyone not open it try to use it? Don’t give these guys your money unless you like giving it away for nothing.
May 21, 2026
Unprompted review
Reply from EdenFantasys
We’re very sorry to hear that your experience left you disappointed, Jeremy. That’s never the experience we want for our customers.
We’d also like to clarify that our team has been actively working with you to find a solution and remains more than willing to help. Throughout our conversation, we offered troubleshooting assistance, replacements, store credit, and additional accommodations in an effort to resolve the situation fairly.
Because intimate products are highly personal, comfort and sensation can vary significantly from one person to another, and our support team was simply trying to better understand the concerns and recommend the most suitable solution for you and your fiancée.
Due to hygiene and safety regulations, opened intimate items cannot typically be returned once used. However, we are still open to assisting you further and would genuinely appreciate the opportunity to continue working toward a resolution together.
Please feel free to reply to our most recent messages so we can move forward with the options we previously discussed.
EdenFantasys Customer Care Team remains here and ready to help.
The issue was resolved very quickly!
The issue was resolved very quickly!
May 15, 2026
Unprompted review
Friendly and Helpful Customer Service
Anna was swift, friendly, and helpful with my issue. Customer service always delivers!
May 14, 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for your wonderful feedback! 💖
We’re delighted to hear that Anna was able to assist you quickly and make your experience a positive one. Friendly and reliable support is exactly what our team strives for every day.
We truly appreciate your kind words and your continued trust in us!
Customer Service
Ivy who handled my issue was exceptional!! She was kind, prompt and very helpful!
I had a device that wouldn’t work and she walked me through the troubleshooting at first. When the product still malfunctioned, she opted to replace it at no cost.
Extremely satisfied with her customer service and care!
May 13, 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! 💖
We’re truly happy to hear that Ivy was able to assist you and turn the situation around. Providing caring, attentive, and solution-oriented support is exactly what we strive for, and we’ll be sure to share your wonderful feedback with her personally.
Thank you again for giving us the opportunity to help, and for being part of the EdenFantasys family!
Excellent customer service thanks, Anna
They provide excellent customer service, always willing to help and finding a solution that works for both parties.
May 12, 2026
Unprompted review
I wrote the company with an unusual…
I wrote the company with an unusual observation of one of my toys. They responded extremely quickly and offered a replacement right away. They listened to my observation and understood. No questions asked. It's refreshing to finally have a company that cares about the customer above all. I have many of their products and could not be happier. Excellent customer service. Thank you
May 7, 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for your wonderful feedback and for being such a loyal customer 💜 We’re truly happy we could assist you quickly and make things right. It means a lot to hear that you feel supported and heard - that’s exactly what we aim for.
EdenFantasys Customer Care Team
You won't be disappointed
Great prices, fast discreet shipping, solid well made product, so many options and excellent customer service. I was able to change the mail service my order was shipped thru even after I placed the order. And that was very important because my mailman sucks. I just sent an email to customer service before my order had shipped and they were able to help me out. It's better to let them know which carrier you prefer before you place your order though. The items I got live up to the hype. I've never had so many O's in one sitting before. It's going to be very difficult to not use the set I got every night. I looked at a LOT of websites comparing products and prices and I am so glad I decided on EdenFantasys. Will absolutely order from them again. And you won't be disappointed if you do too!
May 8, 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for the amazing review 💜 We’re thrilled to hear you’re happy with the products, pricing, and service, and especially that our team was able to help with the shipping preference in time.
It means a lot that you chose us after comparing so many options, and we truly appreciate your trust and support 😊
EdenFantasys Customer Care Team
It was so nice to go to a site and not…Awesome
It was so nice to go to a site and not sure what to buy and someone like Anna is there to walk you threw it. I don't think i have ever had that kind of help on line before thank you so much Amy.
May 5, 2026
Unprompted review
Anna from customer service was very…
Anna from customer service was very helpful she fix my order, Excellent service.
May 4, 2026
Unprompted review
Customer service was timely and over…
Customer service was timely and over and above what I expected (based on similar websites).
The response I got provided 3 links to critical info each of which could have been the source of my problem.
As it turned out the product manual indicated a link to the wrong app which was key to my issue.
April 23, 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for the detailed feedback 💜 We’re glad our team was able to support you quickly and point you in the right direction.
We also really appreciate you flagging the app issue - that’s very helpful, and we’ll make sure it’s reviewed to improve clarity going forward. If you need anything else, we’re always here 😊
EdenFantasys Customer Care Team
Responded quickly and was very helpful…
Responded quickly and was very helpful to find a solution to my problem.
April 20, 2026
Unprompted review
Reply from EdenFantasys
We really appreciate your continued trust in us, and we’re always here whenever you need anything! 😊
EdenFantasys Customer Care Team
Great customer service
Anna was very friendly and resolved my issue quickly.
April 19, 2026
Unprompted review
Impressive customer Serivce
Impressive customer Serivce. Anna was very helpfull in my email exchange and was determined to make sure I was satisfied with my purchases. She also recommended other products for me to try.
April 16, 2026
Unprompted review
Product was as advertised
Product was as advertised, pricing and customer service, item arrived from shipping and was as expected
April 14, 2026
Unprompted review
Customer service is excellent
Unfortunately my item never arrived well it was delivered but when I went to get it it was gone. I was speaking to a customer service representative by the name of Anna via email she was the nicest person I have ever spoken to very down to earth and just so nice she helped me out a lot. This was my first time ordering from this company and I will definitely order from them again.
April 11, 2026
Unprompted review
Super Service
Anna was prompt, informative, helpful, and smiley with her response and solution to my issue.
April 11, 2026
Unprompted review
All good quality with this company
All good quality with this company. I ordered my products and they came in a timely fashion the quality is excellent. The one issue I did have with one product was 100% dealt with with amazing customer service and the issue was resolved. Definitely will tell my friends about this company. 👍👍
April 6, 2026
Unprompted review
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