John was working over the weekend in both the Bruntsfield and then the Canonmills store and was so kind helping me to get the right helmet and then spent time helping me think about a future gravel bi... See more
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We had such a brilliant experience at the Edinburgh Bike Shop when my dad came in to choose, buy and then returned to collect his new eBike. Andrew and Lee were kind, patient, attentive, and genui... See more
Company replied
Contacted shop at Bruntsfield asking about replacement crank arm for Whyte e bike. Promised call back once component identified. Removed no call back. Called again promised call back . Receive... See more
Company replied
Yes, a store with a great range of excellent bikes for sale. But for me, it's the staff that make the experience. I've found all attentive, interested and knowledgeable. Not just when buying, but acr... See more
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Company details
Written by the company
Founded in 1977, we're a bicycle shop with a difference - a workers' cooperative whose members own a fair share of the business and receive an equal share of the profits. We have 6 shops across Scotland and North East England, and we sell top name electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. We also offer repairs, bike and e-bike servicing by expert mechanics.
Contact info
4.3
Excellent
4K reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Great customer service and choice
I love this shop, they have a great selection, I'm glad I can buy from an independent shop and they've been great whenever I needed an exchange.
May 9, 2024
No delivery charge
No delivery charge. Prompt delivery and good communication on when to expect
May 19, 2024
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Ordered goods - quick delivery requested
Ordered goods and asked for a quick delivery which was done and could not have been more happy with service and prompt delivery. Would certainly use them again.
May 5, 2024
Great customer service
I bought and electric bike from Edinburgh Bicycle Co-op and I'm very happy. Great customer service, and the bike was easy to put together. Highly recommend.
May 28, 2024
Unprompted review
Great service.
Purchased a cycle to be delivered and apart from a great deal the communication and delivery was great.
The cycle was packed well and took me no time to make it rideable.
Great service.
April 29, 2024
Ordered a new derailer hanger came very…
Ordered a new derailer hanger came very quick and received updates via email about the delivery. Great service
May 13, 2024
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Excellent knowledge and helpfulness.
Excellent knowledge and helpfulness.
More expensive for some things, saves time though.
April 27, 2024
Went in to get my bike looked at and…
Went in to get my bike looked at and straight away I felt was very welcome to the store. Explained the problem with Scott and he looked at it and fixed it for me and spoken through the process of what he was doing and to be honest with anyone who would like to get there bike fixed then I would highly recommend that you go there. Ask for SCOTT. Great guy and thanks for the quick fix of my bike. GUY WHO COME WITH CARRERA BLACK BIKE. HALF HOUR AGO. APPRECIATE YOUR HELP. WELL DONE
May 30, 2024
Unprompted review
contact with company fair
contact with company fair . Delivery contractor poor.
Bike good.
April 20, 2024
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Good seller
Good communication, nicely packaged order, arrived quickly even with a bank holiday.
May 4, 2024
In the end good.
In the end excellent. But delivery was delayed because by the time the item was ready from the warehouse the pre-authorisation on my card had passed. I then had to wait 20 minutes on the phone to get this sorted. When I finally got through on the second attempt all went great. So a mixed experience. Would use Edinburgh again.
May 1, 2024
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Excellent service and communication
Excellent service and communication! Would definitely buy again from the Edinburgh Bike Co-op thank you for a great experience.
April 13, 2024
Great brake service
Great brake service. Thought I needed new pads but Reece adjusted cables today and I was back on the road in 10 mins. Thank you 🙏
May 15, 2024
Unprompted review
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