Very good communication.. Very good advice given. Very good fast delivery. Very good product. Very good instructions. That’s 5 Very Goods
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a present for a friend of mine so hasn’t been used as yet. However last year 1 bought 3 for xmas presents. Very good quality items, fun to do, maybe outdoors, and a brilliant keepsake. De... See more
Company replied
These have been bought as Gifts for Christmas.... From the time I ordered to delivery was very quick and easy . The box it came in was damaged, though it did not effect the products inside which I... See more
Company replied
Omg this product is a must ❤️ Me and my daughter did it and were amazed with the outcome and it will last a lifetime 💖 If I could give 10 stars I would you will not be disappointed 😊 I poste... See more
Company replied
Company details
Written by the company
Create beautiful handhold sculptures in under an hour with The Edinburgh Casting Studio's world famous hand moulding kits. Our tried and tested kits come with everything you need to make a lasting memory to cherish forever with the ones you love. Our little company truly believes that great customer service is just as important as the quality of our products so were incredibly proud to win the Customer Focus Award at The Institute of Customer Service's Customer Satisfaction Awards 2021.
Contact info
Unit 36 Brockley Cross Business Centre, 96 Endwell Road, SE4 2PD, London, United Kingdom
- 02070645177
- hello@edinburghcasting.com
- www.edinburghcasting.com
4.9
Excellent
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely loved doing this with my…
Absolutely loved doing this with my partner for his birthday. That one object is now filled with amazing memories as we made it tucked away in the countryside in a log cabin which will last a lifetime. Easy instructions and the big reveal at the end is just amazing. I’d recommend this to anyone to use
July 21, 2024
Unprompted review
Reply from The Edinburgh Casting Studio
We're over the moon to hear this! Thank you so much for leaving such detailed feedback, we'd just love to see a photo of the finished piece!
Excellent service and fabulous…
Excellent service and fabulous communication from start to finish.
July 13, 2024
Reply from The Edinburgh Casting Studio
Thank for the excellent feedback Martine! We're so pleased you've been happy with our customer service :)
Brilliant customer service.
I bought 3 family kits and needed a replacement Alginate l ordered this and the delivery was really quick. I highly recommend the Edinburgh casting company and have told family and friends. The end result of the casting is beautiful.
July 13, 2024
Reply from The Edinburgh Casting Studio
Thank you so much for the lovely feedback! We're so pleased that you've enjoyed using our Family Kits, we'd love to see your results! Thank you for sharing our little company with your family and friends :)
Buying the best moulds in the business…
Buying the best moulds in the business was from the Edinburgh Casting Studio will always use them when I need more casting.
July 10, 2024
Reply from The Edinburgh Casting Studio
Thank you so much for the feedback! We use professional- quality materials which have been tried and tested by our team of experts. It's so lovely to hear that you feel we're the best in the business. it means a lot to our little company :)
Easy to order online
Easy to order online. Kept updated about delivery and received within a week
June 24, 2024
Reply from The Edinburgh Casting Studio
We're so pleased you had a good experience with our little company. Happy casting!
Plaster cast
I purchased this as a gift therefore as yet do not know the outcome of the product but going by the reviews it appears
To be very good. The delivery was prompt as good value for money.
June 21, 2024
Reply from The Edinburgh Casting Studio
Thank you for your feedback Dawn! We're so pleased you were happy with the speedy delivery :)
It was easy to order and very good…
It was easy to order and very good customer service arrived exactly when they said it. Would.
June 16, 2024
Reply from The Edinburgh Casting Studio
Thank you for taking the time to send in your feedback, we're so happy that you had a good experience with our little company :)
bought 2 casts from you
bought 2 casts from you. Just did one and followed the directions and video identically to which what was directed and the mold didnt work and i even had our hands in the water for 5 minutes in 70 degrees. I bought one for my mom and one for my dad. Now that i have one failed i dont have one for my other parent. Please rectify this situation asap. Am very disappointed. 😢
June 20, 2024
Unprompted review
Reply from The Edinburgh Casting Studio
We're so very sorry to hear this. We'll get another kit sent out to you free of charge for you to have another attempt. We suggest using cooler water next time, especially if it's a warm day. Please do look out for our email.
Look no further for that special gift.
The service with Edinburgh Casting studio was superb. Memories and gifts that will last is the best way to go.
May 31, 2024
Reply from The Edinburgh Casting Studio
We're so pleased that you had a good experience with out little company :) We hope you have lots of fun with our family kit!
Reply from The Edinburgh Casting Studio
We're so pleased you were happy with the speedy delivery, we hope you have lots of fun with our little kit :)
It captures a special relationship.
My Dad is 97years old and has bad arthritis in his hands. I wasn’t sure he’d be able to grip my hand in cold goo for long enough but bless him he focused really hard and we did it!
I’m so pleased with the casting and now I have a lasting memory of our love.
Thank you!
May 28, 2024
Reply from The Edinburgh Casting Studio
Thank you for taking the time to leave your feedback. We're so pleased that you and your dad managed this together! what a beautiful keepsake x
I have bought this casting for my…
I have bought this casting for my brothers 60th. It hasn’t been used yet. It was delivered on time.
May 24, 2024
Reply from The Edinburgh Casting Studio
Thank you for taking the time to send us your feedback, it means a lot to our little company. We hope your brother has great fun with his kit!
I cannot wait to cast our hands
I cannot wait to cast our hands . It's our 20th anniversary on 12th June. My hubby has no idea its gonna be a perfect gift
May 16, 2024
Reply from The Edinburgh Casting Studio
Hi Joanne, thank you so much for your feedback! What a lovely idea for your 20th anniversary. I'm sure the finished piece will bring you joy for years to come :)
The experience of ordering was fine
The experience of ordering was fine. However I can’t see my order details or information of when it will arrive
May 12, 2024
Reply from The Edinburgh Casting Studio
We're sorry to hear that. We can see that Parcelforce attempted to deliver your order twice and that it's now being held at a local post office. We can only apologise if they haven't informed you of this. We'll send you an email with your tracking information so you can follow this up.
It arrived really quickly and was easy…
It arrived really quickly and was easy to follow to get amazing results. Lots of my friends now want to do one!
May 12, 2024
Brilliant gift
Brilliant gift, easy to use and quick delivery. Will be ordering another one. Great idea
May 10, 2024
Reply from The Edinburgh Casting Studio
We're so pleased that you've had a great experience with our little company and have enjoyed using our kit! Thank you for the lovely feedback :)
I would have liked confirmation that my…
I would have liked confirmation that my order had been received.
Item arrived via Royal Mail approx. 1 week after ordering, cannot comment on product as it is a gift.
May 4, 2024
Reply from The Edinburgh Casting Studio
Hi Colin
We’re sorry you didn’t receive your order confirmation. Sometimes they do unfortunately end up in our customers’ spam folders!
We can see that you placed your order on Saturday 4th May and it was delivered by Parcelforce on Wednesday 8th May in the morning.
The studio is closed at the weekends and Bank Holidays, so the earliest we could despatch your order was Tuesday 7th. We hope that explains the length of time it took to reach you :)
Forever holding my hand
My beautiful mum has dementia, it is known as the long goodbye and it really is. When the handcasting kit came up on my Facebook page I immediately thought what a great way to always have her with me even when this awful disease finally steals her away. I didn't anticipate how emotional it would be when our cast was revealed. Thank you so much for this wonderful product. My mum and I will now forever hold each others hand.
April 23, 2024
Reply from The Edinburgh Casting Studio
We're so pleased you had a good experience with your kit under such difficult circumstances. We hope your cast brings you and your family comfort in the times ahead. We'd love to see a photo of your finished piece and use your lovely words if possible. If you have time, please send the photo to hello@edinburghcasting.com
I ordered a kit as my mum is very…
I ordered a kit as my mum is very poorly and wanted a cast of out hands together very quick delivery and good quality
April 17, 2024
Reply from The Edinburgh Casting Studio
We're so sorry to hear about your mum. We hope you are able to make a precious cast with your kit :)
Don't leave it too late !!
The whole experience from start to finish was amazing.
The team at Edinburgh Casting Studio are absolutely First Class
It was a fun, messy thing to do, yet such a serious thing to do.
Our casting by no means was a perfect cast... After leaving it to dry out, it was covered in little balls and a bit of mould, and my ring didn't look like a ring ! but, it was sent off to the Studio for the skilled experts to craft their magic and they did not disappoint. It was beautiful. It was well worth the money to have this service.
The Edinburgh Casting Studio always replied promptly to emails and offered advice, they couldn't have been more helpful.
April 24, 2024
Unprompted review
Reply from The Edinburgh Casting Studio
Thank you for taking the time to write this amazing review! We're delighted that you had a great experience with our little company, this is exactly what we aim to offer to all of our customers :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.