We once struggled with clunky design tools—slow, inefficient, impossible to tailor to our needs here in the CCNE (were I work and use everyday). Then we found Edrawsoft. It reshaped our entire work... See more
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See what reviewers are saying
I've been using Edraw Max and MindMaster for a month now, I can honestly say that Edaw compared with other similar products is one of a kind, I use their software on everyday basis for complex projec... See more
Buyers beware of their fraudulent life time subscription package. I bought their lifetime package 1.5 years back and now they deactivate many of useful templates and ask for more money to access th... See more
Company replied
I've been using EdrawMax and EdrawMind since 2020. Since then, I've seen many improvements. I use them for all my projects as an IT instructor — for diagrams, complementary materials for my students,... See more
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Company details
Written by the company
Creating flow chart, mind map, org charts, network diagrams and floor plans with rich gallery of examples and templates. Free Examples and diagram software Download.
Contact info
Hong Kong, Hong Kong
- customer_service@wondershare.com
- www.edrawsoft.com
3.7
Average
107 reviews
Hasn’t replied to negative reviews
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cant get customer service on the phone…
cant get customer service on the phone or on line. the training video's on the web aren't the same as what you purchase. finding the right tools arent easy. just a bad design. and customer service.
February 13, 2025
Unprompted review
Reply from Edrawsoft
Thank you for sharing your opinions about our products and services.
We have a dedicated customer service team that can help you with any specific or complex issues. Please feel free to contact us directly at customer_service@wondershare.com or online, where we will be happy to provide you with personalized assistance.
Thank you for bringing this to our attention, we appreciate your understanding, and we are working hard to improve our customer support experience.
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ABSOLUTE SCAM COMPANY
ABSOLUTE SCAM COMPANY
CHARGED ME TWICE WITHOUT NOTIFICATION
WILL NOT PROCESS A REFUND
AVOID
February 7, 2025
Unprompted review
Reply from Edrawsoft
Thank you for your feedback. We are sorry to hear that you have questions about your bill and renewal plan.
To clarify, our website clearly states that we are a subscription-based plan, and the plan will automatically renew before cancellation. And we will send a renewal email to your email address 15 days before the subscription, with the details of the plan attached, reminding you to manage it.
Please don't worry - our team will contact you by email (please provide your contact email) to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Signed up for 7-day free trial
Signed up for 7-day free trial.
I was very excited to find this product, it looked awesome. I saw they had a free trial, which I always have good experiences with similar companies, never had any issues. I have even had companies refund one day past a free trial, so I thought it was safe. I clicked on the 7-day free trial for the Edraw Creative Assets Monthly plan. Instead, it charged me for the lifetime EdrawMind All-Platform Subscription Plan-Lifetime Plan. Just like many on this review site-- I too was wrongly scammed out of $245 for a "7-day free trial." I called them, I explained I wanted to purchase a product, the Edraw Creative Assets Monthly Plan, not the Lifetime as it doesn't fit my work needs and asked for a refund so that I can try the product to see if I do want to purchase it. They said my request doesn't qualify for refund under their current policy. Only technical issues with the software will legitimize a refund.
According to their refund policy, my order should qualify for a refund because:
1.Incorrect Purchase Processing / Unauthorized Charge: I did not select the lifetime subscription and only intended to sign up for the 7-day free trial. This charge was unauthorized, and I did not consent to it.
2. Lack of Clear Disclosure / Deceptive Subscription Process: There was no clear notification that selecting the free trial would automatically charge me $245. If this was an automatic charge, it was not properly disclosed, which is misleading.
3.Eligible for Refund Based on Your Policy:
Your policy does not explicitly state that refunds are denied for accidental or incorrect charges. Given that I did not intend to purchase this subscription, I believe my request aligns with your refund guidelines. Very Deceptive marketing, bad business policy and customer service.
January 31, 2025
Unprompted review
Reply from Edrawsoft
We apologize for the charge due to your misunderstanding of our trial policy. We understand that this must be frustrating and we apologize for any inconvenience this may cause you.
Our products offer free trials in order to give customers a certain understanding of the product before purchasing. The trial version only needs to be downloaded from the official website. However, the trial version will have certain limitations, such as watermarks. If you need to unlock all features, you need to subscribe.
The trial you understand is the 7-day Creativity Assets we give you when you purchase the main product, which is an additional resource used with the software. If you cancel before the end of the trial, you will not be subscribed to the product and will not be charged.
We understand your situation and will apply for a flexible refund for you. Please contact us at customer_service@wondershare.com or leave your email so that we can contact you.
As was mentioned here already
As was mentioned here already, they are tricky with their free trial, and made it difficult to remedy. This is NOT an ethical company. Do not use.
January 31, 2025
Unprompted review
Reply from Edrawsoft
Thank you for providing feedback on this experience. We are very sorry to hear that the service did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you.
To help us resolve this issue, please provide your email address, please follow the address customer_service@wondershare.com, and we will take immediate steps to assist you.
Thanks again for bringing this issue to our attention, we appreciate your patience as we work to resolve this issue.
scammer
When I bought the program, it said 7-day free trial. I bought it, they withdrew the money immediately and within half an hour I realized that it was not going to work and canceled it, but they did not refund me. this company is a scammer.
December 7, 2024
Unprompted review
Reply from Edrawsoft
Dear customer, we are very sorry for the bad experience you had with the misunderstanding of the trial plan. This is definitely not what we wanted. We hope to continue to follow up and solve the problem. Since you did not respond to our information request, we were unable to contact you in time.
If you are still willing to give us a chance to make up for it, you can contact our customer service email customer_service@customer.com and help attach your TrustPilot review link, we will reply as soon as possible according to your needs!
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For an automatic renewel 30 days notice…
For an automatic renewel 30 days notice must be given where the customer may decide not to renew. We'll this policy does not apply with this company. You have no consumer rights, they delay responses and after cancelation, still demand payment. Criminal organization stealing your hard earned money. Stay as far away as possible.
In response :
Your company does not give 15 days notice, if the notice of cancelation must be submitted 5 days prior to the expiry date.
Even still, the Comsumer Rights act states that 30 days prior the expiry date, notice of the renewel must be sent.
I am sure the company can calculate that in fact 35 days prior to the expiry date, notice should be sent.
You are not adhering to the law.
Edraw has arranged the credit however the payment platform Klarna and their Debt Collectors have not withdrawn the matter. To Date, I have had no further communication with them. This is unfortunate.
November 29, 2024
Unprompted review
Reply from Edrawsoft
Dear customer,
We are very sorry that the deduction of the renewal order brought you a bad experience.
We have confirmed that we did successfully send the renewal reminder email. Of course, we understand your special situation. After receiving your order information, our customer service team immediately took action to solve your problem and processed your order refund, which was completed during our communication period.
We appreciate your feedback and the opportunity to correct the mistake. If you have any other questions or suggestions in the future, please feel free to contact us through our customer service email customer_service@customer.com. We are committed to providing timely assistance and ensuring your satisfaction.
Thank you for your understanding and continued support.
Tricksters
It’s so terrible! I have paid for an add on that I did not know I had and therefore pay a whole year subscription fees plus monthly on top. Customer services are unhelpful and no offer to look into my case. I was informed that I could have cancelled. I did not see how to cancel, it is deliberatley complicated to navigate and not user friendly at all. I thought I had paid a yearly subscription but it did not let me log in to use until I signed up for the monthly subscription. At no point did customer services ask or try to find out why I was paying for both. Nor did they look into the fact that I did not need nor did I use the add on's Disgusting comapny!
November 8, 2024
Unprompted review
Reply from Edrawsoft
Dear customer, we are very sorry for the bad experience you had. This is definitely not what we wanted. We hope to continue to follow up and solve the problem. Since the system was unable to apply for your order and email contact information at that time, we were unable to contact you in time.
If you are still willing to give us a chance to make up for it, you can leave your email address or contact our customer service email address customer_service@customer.com directly and help attach your TrustPilot review link. We will reply as soon as possible according to your needs!
I can confirm their trial is a scam
I can confirm their trial is a scam! I cancelled on day 6, was billed on day 7. Reached out to chat support and got a canned response that I was not going to get a refund.
Unlucky for them, but I took screenshots of me canceling it, so they did refund me the money. I received no email confirmation of me canceling, they didn't ask for any confirmation after I told them I canceled it but before I sent them the screenshot, and I imagine they were quite upset when I showed up with receipts.
Or so I thought! Turns out I didn't sign up for a trial, I actually purchased their app and tried out their monthly add on service! Joy! The email they sent me when I signed up has 2 separate products (but I was billed for a 3rd?) and it's all the same order number. Obviously this is intentionally confusing and getting out of this situation is no easier than understanding how you got into it. This company runs on the fumes of the people they scam not the product they deliver
tl;dr I suggest you do a chargeback.
It's one thing to charge after a trial ends but to not provide proof to a customer that they cancelled a trial (via email confirmation or account status when logged in) and then flat out deny consideration when you reach out to support and say you cancelled it in time, that is the definition of a scam and they should not be allowed to use credit cards from the U.S. Who do they think they are, the IRS? They can't cheat us like that, lol.
Do not trust this company or anything they touch.
October 20, 2024
Unprompted review
Reply from Edrawsoft
Thank you for reporting your concerns about charges. We apologize for any inconvenience or confusion this may have caused.
We assure you that we do not charge customers without their permission. However, our products are subscription-based and fees may be incurred for not canceling your subscription. Considering your unique situation, our customer service staff also promptly refunded you.
If you have any additional questions or suggestions, please feel free to contact us at customer_service@customer.com. We look forward to serving you in the future.
Dishonest and misleading re 7 Day Trial -rigged
Dishonest and misleading re 7 Day Trial Period
Thought I was purchasing a 7 day trial.
Billed full prescription price first day $245 10/21/24.
Service is clunky, genogram section outdated and cumbersome, not user friendly, terrible customer service by a rep named "Maggy", the company is based out of China go figure. I asked to speak with a supervisor and she said they don't have that option.
AM going to inform my college to take your company off of the available links for students to get scammed on. You are fraudulent in your practices and set up the free trial process to get scammed. I will be sure to report your company to the better business bureau and Nevada State cybersecurity for the particular college I attend.
Take warning, do not recommend. There should not even be one star, it was a nightmare the whole way through. My bank is fighting in as we speak and your company is being investigated. Be sure everyone that gets scammed to report this company to your bank or credit card company.
Date of experience: October 21, 2024
October 21, 2024
Unprompted review
Reply from Edrawsoft
Dear valued customer,
We apologize sincerely for the misunderstanding regarding our trial policy, which led to a less-than-satisfactory experience for you.
Our customer service team took immediate action to address your concerns and processed a refund for your order, which was completed during our communication.
We appreciate your feedback and the opportunity to make things right. If you have any further issues or suggestions in the future, please don't hesitate to reach out to us through our customer service email customer_service@customer.com. We're committed to providing prompt assistance and ensuring your satisfaction.
Thank you for your understanding and continued support.
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It’s so terrible
It’s so terrible! Trick me to pay whole year fees! And now again charge me monthly! I never saw such a disgraceful company! Disgusting!
October 11, 2024
Unprompted review
Reply from Edrawsoft
Dear Customer,
We sincerely apologize for the poor experience you had with your subscription and order, which resulted in a poor experience.
Our customer service team took immediate action and actively coordinated to process your refund, but it seems that we were unable to receive your response and the refund operation could not be processed.
We hope that you will give us a chance to correct the mistake. Please feel free to contact us through our customer service email customer_service@customer.com. We are committed to providing timely assistance and ensuring your satisfaction.
Thank you for your understanding and continued support.
This is an elaborate fraud
You subscribe to a 7 day trail and they charge you for a lifetime subscription cca 300 USD. When you try to get your money back you will realize that is simply not possible. Their advertising is misleading and you should stay away!
September 26, 2024
Unprompted review
Reply from Edrawsoft
Dear customer, we are very sorry for the bad experience you had. This is definitely not what we wanted. We hope to continue to follow up and solve the problem. Since you did not respond to our information request, we were unable to contact you in time.
If you are still willing to give us a chance to make up for it, you can contact our customer service email customer_service@customer.com and help attach your TrustPilot review link, we will reply as soon as possible according to your needs!
7 day trail charged for lifetime
I subscribed to a 7 day trail by selecting a 6 month subscription option for edraw and they charged me for a lifetime subscription for edraw and another package and refuse to revert back to me even though i lodged a complain online and lodged a complaint via email - this is tantamount to theft and ilegal and i would warn anyone not to use their services
September 9, 2024
Unprompted review
Reply from Edrawsoft
Dear valued customer,
We apologize sincerely for the misunderstanding regarding our trial policy, which led to a less-than-satisfactory experience for you.
Our customer service team took immediate action to address your concerns and processed a refund for your order, which was completed during our communication.
We appreciate your feedback and the opportunity to make things right. If you have any further issues or suggestions in the future, please don't hesitate to reach out to us through our customer service email customer_service@customer.com. We're committed to providing prompt assistance and ensuring your satisfaction.
Thank you for your understanding and continued support.
edraw at least does not work at all, if I can not say it is a scammer.
I subscribed Edrawmind for 1-year and it works for few times then saying my AI credits running out. I reached out and ask their support to fix, they somehow "fixed" it and informed me to use, then again the edrawmind says token finished and again....until I realized that it is just a joke if I am not saying bad thing about it.
September 7, 2024
Unprompted review
Reply from Edrawsoft
Dear customer, we are very sorry for the bad experience you had with the AI tokens. This is definitely not what we wanted. We hope to continue to follow up and solve the problem. Since we were unable to send the information request to you due to the system limitation at that time, we were unable to contact you in time.
If you are still willing to give us a chance to make up for it, you can contact our customer service email customer_service@customer.com and help attach your TrustPilot review link, we will reply as soon as possible according to your needs!
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Signed up for 7 day free trail
Signed up for 7 day free trail, had to give credit card details, ok.
30 day money back guarantee.
Tried the software ,did not like I found awkward. Asked to cancel and refund on the first day of trial, as instructed by website, account never accessed.
Told no refunds illness technical issue.
So 7 day trail is not free or 30 day money back.
My recommendation would be give it miss unless you know someone that has and try it on their account first.
Very deceptive marketing ploy
August 14, 2024
Unprompted review
Reply from Edrawsoft
Dear valued customer,
We apologize sincerely for the misunderstanding regarding our trial policy, which led to a less-than-satisfactory experience for you.
Our customer service team took immediate action to address your concerns and processed a refund for your order, which was completed during our communication.
We appreciate your feedback and the opportunity to make things right. If you have any further issues or suggestions in the future, please don't hesitate to reach out to us through our customer service email customer_service@customer.com. We're committed to providing prompt assistance and ensuring your satisfaction.
Thank you for your understanding and continued support.
Taking money out without consent
I found this product on Google and looked at it amongst others for about 5 mins.
Having forgot about it and never used it and didn;t agree to buy it I now find two payments going out my account in Feb and July?
Their 24/7 customer service team are unavailable 24/7 it seems. there is no record of a subscrption onthe login so why are they taking payments. If this isn's a scam I don;t know what is. AVOID at all costs.
July 7, 2024
Unprompted review
Reply from Edrawsoft
Dear customer,
We are very sorry that the deduction of the renewal order brought you a bad experience.
We have confirmed that we did successfully send the renewal reminder email. Of course, we understand your special situation. After receiving your order information, our customer service team immediately took action to solve your problem and processed your order refund, which was completed during our communication period.
We appreciate your feedback and the opportunity to correct the mistake. If you have any other questions or suggestions in the future, please feel free to contact us through our customer service email customer_service@customer.com. We are committed to providing timely assistance and ensuring your satisfaction.
Thank you for your understanding and continued support.
DO NOT BUY
DO NOT BUY! Horrible business practice. They sold me a lifetime subscription that they forced expiration on.
June 11, 2024
Unprompted review
Reply from Edrawsoft
Dear Bobby,
This is Wondershare Customer Service Team.
There may be some misunderstandings regarding the forced expiration you mentioned, please allow me to explain to you.
A perpetual license allows customers to use the licensed software indefinitely. During the first three years, a perpetual license also allows customers to download all updates/changes to the computer service. After the three years are up, customers can choose to continue using the last downloaded version or purchase renewal and upgrade packages at a discounted price.
Still, we are sorry for any bad experience causd to you. We appreciate your honest feedback. We will look into it.
Best regards,
Nora
Just say NO
I have contacted there support several times regarding not being able to access templates. I renewed my annual subscription and paid for access to all templates. I keep getting the message free trial over, buy a plan. They never get back to me and the problem is never resolved. Their service and support is terrible! JUST SAY NO, I have cancelled my subscription.
June 5, 2024
Unprompted review
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Dishonest and misleading re 7 Day Trial…
Dishonest and misleading re 7 Day Trial Period
Thought we were purchasing a 7 day trail
Billed full prescription price first day
Service is clunky, genogram section outdated and frankly homophobic and transhpobic
Would not recommend
Would give minus stars if I could
April 25, 2024
Unprompted review
Reply from Edrawsoft
Thank you for contacting us.
Firstly, I apologize for the confusion caused. It seems there is some misunderstanding about the new charge, kindly let me explain it in more detail and help you further.
We offered a 7-day free trial for the Filmora Creative Assets along with the Filmora subscription on the pricing page. If users did not uncheck this option or cancel the trial, it would generate an auto-renew at $20.99/month. Hope this can clarify your confusion.
And we provide the trial information on our website, but also because normally a notification email would be sent to you 2-3 days ahead of the deduction date.
Seek your kind understanding.
Thank you for your support. Have a great day.
Lifetime Package offer is a Big Fraud
Buyers beware of their fraudulent life time subscription package.
I bought their lifetime package 1.5 years back and now they deactivate many of useful templates and ask for more money to access those templates.
Only I am left with some garbage stuff which can be available in some free versions.
April 19, 2024
Unprompted review
Reply from Edrawsoft
I apologize for the inconvenience you have experienced with our lifetime subscription package. I understand that you purchased it 1.5 years ago and now some of the useful templates have been deactivated, requiring additional payment to access them. This is not the experience we want our customers to have, and I apologize for any frustration this has caused.
To assist you further and resolve this issue, could you please provide more details about your contact information and order information? This will allow us to investigate the matter and find a solution for you. We take your feedback seriously and are committed to addressing this problem.
Once again, I apologize for any inconvenience caused and appreciate your patience as we work towards a resolution. Thank you for bringing this to our attention.
Supposed to be a 7 day free trial
Supposed to be a 7 day free trial! Not true. 10 minutes after I installed software, tried to print a simple document-was prompted to pay $99 in order to print. At this point, they had me-I paid so that I could print. The kicker is-When I tried to print again, It prompted me for payment again. Thinking the first payment failed I ok'd the next payment. Come to find out, this time they charged me $245! And what's even better-I still could not print!! System prompted me for another payment! I immediately Uninstaller and reached out to customer service and have gotten the same one-around response that others here describe. I have disputed charges with my CC. I urge everyone to stay away from this company-we will never recommend them after this scammy debacle!
March 19, 2024
Unprompted review
Reply from Edrawsoft
Hi Bill, I'm truly sorry to hear about the issues you've faced with our software and billing. We take our customers' feedback very seriously, and I want to assure you that our team will be investigating this matter.
Firstly, I apologize for any confusion regarding the 7-day free trial. Actually, yes, the 7-day trial is only for Edraw Creative Assets, it does not include the Edraw program itself. So, when you select to buy, you will be charged for Edraw immediately. You may know more details from our purchasing page.
Our senior support will investigate the whole case further and then get back to you soon. Please keep an eye on the email from customer_service@wondershare.com (ticket number: 3620465).
Once again, I apologize for the inconvenience you've experienced, and I want to thank you for bringing this to our attention. We are committed to improving our services and appreciate your patience a lot.
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