I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
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Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
E-fax is the best remote fax operation around. I was able to set it up in 30 seconds and receive an important facts. Anyone who wants to be well equipped will love the customer service and the live s... See more
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I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
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Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Service and a Seamless Experience with eFax
I’ve had a great experience using eFax, and I wanted to take a moment to share what really stood out. First of all, the platform itself is incredibly user-friendly—sending and receiving faxes digitally has never been easier. It saves time, eliminates the need for physical equipment, and keeps everything organized in one place.
But what truly made my experience outstanding was the customer support I received. Yesterday, I had a question and was helped by someone who went above and beyond to assist me. He wasn’t just doing his job—he was genuinely committed to making sure everything was clear and that I was taken care of. That kind of wholehearted support is rare these days, and I really appreciated it.
It’s clear that eFax not only provides a reliable product, but they also invest in quality customer service. It makes a huge difference when you feel heard and supported, and that’s exactly what I experienced. Kudos to the team!
August 12, 2025
Unprompted review
Reply from eFax
Hello Daphney,
Thank you for your wonderful feedback. We’re delighted to hear about your positive experience with eFax and with Minh’s exceptional support. We will be sure to share your kind words with him and the team. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Couldn'5 Find My eFax login!
Up until this morning, 8/3/2025, I had only eFax one time, sending some urgent material to the IRS last December. To my horror this AM, I could not find any of my note about how to log on and use eFax. All I could find was a bank statement for their automatic monthly bills.
I called eFax support, and support lady Eveldina got it figured out, so I can use it again. Her boss should give her an immediate raise!
August 13, 2025
Unprompted review
Reply from eFax
Hello Robert,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Minh was a big help this e-fax works…
Minh was a big help this e-fax works great !!
Thanks!
August 12, 2025
Unprompted review
Reply from eFax
Hello Troy,
Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Megha was excellent
Megha was excellent! Very professional, knowledgeable and helpful taking care of my requests today.
August 12, 2025
Unprompted review
Reply from eFax
Hello Garcia,
Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Megha was very helpful and professional in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Best in Class Customer Service
Minh was excellent. He was extremely helpful and stayed on the phone until both faxes were sent. His due diligence and patience delivered Best in Class Customer Service
August 1, 2025
Unprompted review
Reply from eFax
Hello DALS, Thank you for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Minh was extremely helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
REPRESENTATIVE WAS IMPECCABLE
I spoke with a representative today and she was so polite and kind. She was very efficient and preformed everything in a timely manner. She even asked me about future options. I really appreciated her.
August 7, 2025
Unprompted review
Reply from eFax
Hello Cindy,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Eveldina
Eveldina
eFax Customer Service Representative, was amazing, competent, efficient, knowledgeable and very kind... She resolved my issue in one, swift phone call, promised she would take care of it, and she absolutely did, and ASAP.
July 29, 2025
Unprompted review
Reply from eFax
Hello Snowylynn,
Thank you so much for your kind feedback! We're delighted to hear that you had a great experience and that Eveldina was able to assist you and resolve your issue. We will be sure to share your kind words with her.
If you need any further assistance, please don’t hesitate to reach out to us at socialsupport@efax.com we are always here to help!
Best regards,
eFax Support Team ^MQ
service doesnt work
my fax didnt go through multiple times. I cancelled my subsription right away via email (they dont offer any possibility to do that on their 1998 style website). Didn't get any confirmation about the cancellation so far.
July 30, 2025
Unprompted review
Reply from eFax
Hello MrLuckyfication,
We're sorry to hear about the trouble you experienced with your fax and cancellation request.
Please note that if a cancellation is submitted through the online portal, the system will schedule the cancellation for the end of the current billing cycle. A confirmation email will then be sent to the primary email address on file within 24 hours of the scheduled cancellation date.
To ensure we can assist you further, please contact us directly from the primary email address associated with your account at socialsupport@efax.com. We will be happy to help resolve this matter
Thank you,
eFax Support Team ^MQ
good good custoemr service
July 30, 2025
Unprompted review
Reply from eFax
Hello Vex, Thank you for the five star review! We are glad to hear you are happy with our service and we are happy we could assist you. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Very resourceful customer service representative
The customer service rep Minh was very professional, polite and patient as we worked through my question for my account. I did not have all of the information I should have had to make the issue resolution process flow as designed, but Minh helped me find alternative ways to still satisfy my needs in a very efficient manner (less than 3 minutes due to his resourcefulness). I wish all customer service reps could meet his standard of performance. Thank you Minh and eFax.
July 29, 2025
Unprompted review
Reply from eFax
Hello Lance,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Minh. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Excellent Customer Service
Excellent customer service from Minh. Very kind, resourceful, and professional.
July 28, 2025
Unprompted review
Reply from eFax
Hello Tonya,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we will be sure to share your appreciation with Minh. We are always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Elizabeth
Elizabeth, your representative was very helpful and met my request quickly while being extremely nice and understanding.
July 28, 2025
Unprompted review
Reply from eFax
Hello Mary
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Excellent support from Customer Service
I am very pleased with the support received from the customer service (Elizabeth). I received very clear and detailed explanations, and also some proposals for future subscription to eFax.
A very satisfied customer from many many years :-)
July 22, 2025
Unprompted review
Reply from eFax
Hello Michel,,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Top Notch
Elizabeth assisted me with my technical issue. She was very professional and courteous. It was a pleasure to have someone with her level of experience assist me today. I thanked her by name and the efax protect service for the quality and value add they bring to our business.
July 23, 2025
Unprompted review
Reply from eFax
Hello Donovan,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Elizabeth. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
I have used their Services for many Years
I have used their Services for many years and totally satisfied with the services and the Professional support.
July 22, 2025
Unprompted review
Reply from eFax
Hello Steve,
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience, and we’re thrilled to hear that you’re satisfied with both our service and support.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out to us at socialsupport@efax.com .
Thank you,
eFax Support Team ^MQ
Reply from eFax
Hello Randy,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Megha. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
Easy to set up an account but also easy…
Easy to set up an account but also easy to cancel it. When I did cancel the account they couldn't have been more helpful. I would definitely recommend. Much easier than trying to find someone who still has a fax machine.
July 17, 2025
Unprompted review
Reply from eFax
Hello Jill, Thank you for the five star review! We are glad to hear you are happy with our service and finding it friendly and easy to use. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Iraia
Iraia, help me this morning in setting up our Fax account, so I can get email when charge to our American Express account monthly, she was very patience and professional, I was very impress and happy with her service.
July 9, 2025
Unprompted review
Reply from eFax
Hello Noreen,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Iraia. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Hidden charges and poor UI
You can't see when faxes are in progress so you don't know if they failed or even were initiated.
You get charged per second that it takes to send the faxes and you don't know what the charge is until after it goes through or fails. You get charged per page and second regardless of if it fails or goes through. There's no leniency on this and this is NOT explained properly in the sign up emails (they only bring it up at the agreement linked to at the bottom of the home page and even this doesn't fully explain it).
There are plenty of other services with much less shady practices and much better UI
July 8, 2025
Unprompted review
Reply from eFax
Thank you for your feedback, and we sincerely apologize for any confusion or inconvenience you've experienced. We understand your concern regarding the visibility of fax progress and the associated charges. our system does not display real-time progress updates while a fax is in transmission. However, if a fax fails, you will typically be notified within 30 seconds of the attempt. If the fax is successfully delivered, a confirmation email will be sent to the address on file. Regarding billing, our system calculates charges based on both the number of pages and the transmission time with 60 seconds of transmission time counted as one page for billing purposes. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Excellent App/Program with Even Better Support
I have been an efax customer for years. Love It!!! When I have any issues (All programs/apps eventually have issues), Efax Support is always friendly and eager to fix any problems. It is nice to have a support system to help with any fax needs for my day to day business. Today, My Support Specialist was Exceptional.... Thanks 😊
July 8, 2025
Unprompted review
Reply from eFax
Hello Kathryn,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help! Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
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