I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
E-fax is the best remote fax operation around. I was able to set it up in 30 seconds and receive an important facts. Anyone who wants to be well equipped will love the customer service and the live s... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lorinda was fantastic in helping me!
Lorinda was fantastic in helping me resolve all my issues. Her patience and deep understanding of my concerns really made a world of difference. I'm incredibly grateful and can't thank Lorinda enough for her support. Thanks to her, I'm now a very happy eFax.com user!❤️
May 28, 2025
Unprompted review
Reply from eFax
Thank you Keila for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Lorinda was very helpful and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Good Experience!
Issue was taken care of and representative was very courteous.
May 27, 2025
Unprompted review
Reply from eFax
Thank you FCL for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very courteous in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Elizabeth was very helpful and patient
Elizabeth was very helpful and patient. I appreciate her attention to my issue, which was fixed right away
May 22, 2025
Unprompted review
Reply from eFax
Thank you Sandra for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful and patient in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Unable to cancel service
I am unable to get anyone to cancel my account. I sit on hold forever when I call them, they don't respond to support emails, their online chat is useless. I can't find the account cancellation link from my billing page.
May 20, 2025
Unprompted review
Reply from eFax
Hello Kim,
We're truly sorry to hear about the trouble you've had trying to cancel your account—this is not the experience we want for any of our users.
To clarify, if your account has no past-due balance and you're on a monthly plan (not an annual subscription), you should be able to cancel directly from your Billing tab. Here's how:
Log in to your account.
Go to update account or account details then Billing tab.
If eligible, you’ll see the option to cancel your subscription.
If you still don’t see the cancellation option or are running into issues, please double-check that your balance is clear and that you're not on an annual plan. If everything looks good and the option still isn’t visible, we’d be happy to assist further—please message us at: socialsupport@efax.com and we would be happy to assist!
We appreciate your patience and want to make this right.
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
TERRIBLE service and a complete…
TERRIBLE service and a complete rip-off. They charged me $10 for ONE PAGE over my piddly 10-page allowance for the subscribed month. They didn't send a receipt to notify me of the charge and it isn't under the Billing info on their page because they want to run up a bunch of charges without you knowing. They refused to give, or even consider, a refund.
Also, you get so much spam! I wouldn't be surprised if it is from them to eat up your page counts.
The website is very clunky and buggy. I needed to fax a request (a kind of big ask) and efax sent that fax 11 times! The recipient that I was asking a favor from was bombarded with 77 pages.
Also, both customer service AND I cancelled the service, and they STILL charged for another month.
Do yourself a favor and find another service.
UPDATE: efax's reply to this review is a smoke screen. I reached out to them multiple times, including at the email address provided.
May 18, 2025
Unprompted review
Reply from eFax
Hello Kristen,
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating unexpected charges and technical issues can be. For any charges including overage fees. An invoice is sent to the email address on file, and billing details should be viewable under your account's Billing section. If you didn’t receive a notification or don’t see the charges listed, we’d like to investigate that for you.
As for the multiple fax sends and the spam you mentioned, that is definitely not the experience we intend to deliver. We take these issues seriously and would appreciate the chance to review the specifics with you.
If you've canceled but were still billed, we’d like to look into that right away to make it right.
Please contact us directly at socialsupport@efax.com with your account details so we can resolve this for you as quickly as possible.
Thank you again for your feedback—it helps us improve our service.
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Megha was wonderful
Megha was wonderful! I'm not very technical she, was patient and walked me through the issue very thoroughly and did not rush me off the phone until the problem was resolved. I am grateful for her help!
May 16, 2025
Unprompted review
Reply from eFax
Thank you C.K.O for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Megha was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
I would like to commend Elizabeth for…
I would like to commend Elizabeth for the excellent service she provided. She answered all of my questions thoroughly and helped me resolve the issues I was having with the fax. Additionally, she went above and beyond by recommending a faster and more efficient way to send faxes. Her support was incredibly helpful and greatly appreciated.
May 16, 2025
Unprompted review
Reply from eFax
Thank you Obdulia for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Representative was an utmost…
Representative was an utmost professional which handled my call well.
Representative was successful in finding a solution for my request
May 14, 2025
Unprompted review
Reply from eFax
Hello Augustino,
Thank you for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience, and we're very pleased to hear that the eFax representative was professional and handled your call well.
If you need any further assistance, please feel free to contact us at socialsupport@efax.com — we’ll be happy to help.
Many thanks,
eFax Support Team ^MQ
I was provided with timely and…
I was provided with timely and efficient service by Elizabeth V. She made the whole process easy and comfortable with her friendly, professional manner. I highly recommend eFax for both the service itself and the customer support.
May 13, 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback BJ. We are very happy to hear that Elizabeth provided you with excellent assistance and we appreciate you for sharing your experience here with us. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^RA
She had the answer and helped me solve…
She had the answer and helped me solve the problem. Also, the old web program is so much better than the new program. Keep the old web program.
May 9, 2025
Unprompted review
Reply from eFax
Thank you, Michele, for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we’re very glad to hear that Elizabeth was able to assist you and resolve your issue successfully.
We also appreciate your feedback regarding the web interface. Comments like yours help us improve our services and better support our customers' preferences.
If you ever need further assistance, please don’t hesitate to reach out to us at socialsupport@efax.com — we’re always happy to help!
Many thanks,
eFax Support Team ^MQ
Elizabeth V was terrific
Elizabeth V was terrific. She attentively took my request as her top priority and was pleasant, as well as efficient.
Thank you, Elizabeth
May 7, 2025
Unprompted review
Reply from eFax
Thank you Loretta for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Reply from eFax
Thank you Tm for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very patient and helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Efax is a great service to have for…
Efax is a great service to have for mobile office. Elizabeth was able to help me with my business needs. Highly satisfied.
April 30, 2025
Unprompted review
Reply from eFax
Thank you Mark for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Fabulous Service
Great service! Elizabeth V was fabulous. She resolved my issue quickly and got us up and running right away. She was kind and professional. Couldn't ask for anything more.
April 29, 2025
Unprompted review
Reply from eFax
Thank you Jennifer for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful and fabulous in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Great way to fax
Great way to fax. Easy to use. They have a chat online help desk and a call center help desk ready to help with any issues you may run into.
April 28, 2025
Unprompted review
Reply from eFax
Hello Isabell,
Thank you so much for your kind feedback! We're glad to hear that you found our faxing service easy to use and that our support team both online and by phone was helpful when you needed assistance. Providing a seamless and supportive experience is our top priority, and your feedback lets us know we're on the right track. Thanks again for taking the time to share your experience!
Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Eveldina Z was super helpful
Eveldina Z was super helpful! We were working with another representative last week and didn't get the help we needed but Eveldina was able to assist with ease and get everything taken care of quickly. Thank you so much Eveldina!
April 28, 2025
Unprompted review
Reply from eFax
Hello Kate,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help!
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Billing issue
I had an issue with my account that I was having trouble resolving online. Iraia M. was professional, kind and quickly helped me navigate my issue and corrected it. She even followed up via email afterwards.
April 25, 2025
Unprompted review
Reply from eFax
Thank you so much Michelle for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Iraia.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
They are a total RIPOFF company and I…
They are a total RIPOFF company and I don't know how they've stayed in business this long! It looks simple on the signup page, you pick a plan that allows x amount of faxes but what they don't tell you is how they calculate their screwy usage fees which makes you incur WAY MORE additional charges which you're not aware of until you see it on your CC bill! In other words the amount your monthly fee is seems to mean NOTHING other than another FEE they tack on! STAY AWAY from eFax!!
April 23, 2025
Unprompted review
Reply from eFax
Hello Debbie
We're truly sorry to hear about your frustrating experience and appreciate you taking the time to share your feedback. We understand how billing transparency is crucial, and we're actively working to make our usage and fee calculations clearer upfront.
To help clarify: our system calculates fax pages based on 60-second transmission increments. This is outlined in our terms, but we recognize that this may not have been as visible as it should be during signup. This information is located on the welcome email that you received with your credentials for your eFax account.
We never want customers to feel surprised by charges, and your feedback is invaluable in helping us improve communication around our pricing. If you’re open to it, we’d love the opportunity to make this right. Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
Good customer service
I find that there customer service is good. Especially- Eveldina Z was very helpful and addressed all my issues.
April 24, 2025
Unprompted review
Reply from eFax
Hello Emarie,
Thank you for your kind feedback! We're glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help!
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
So many fake reviews here
So many fake reviews here. People say the called to cancel their trial with no problems at all. I'm telling you I was on hold for over 1 hour and the person spoke such broken english that we could not communicate. Such a crappy company.
April 23, 2025
Unprompted review
Reply from eFax
Hello Joe, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.