I won't be nice anymore,your company keeps trying to take money from my bank account for a service I do not have,DO NOT want and never subscribed to.every day you try so I keep my account locked becau... See more
Company replied
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See what reviewers are saying
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... See more
Company replied
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... See more
Company replied
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... See more
Company replied
Company details
Written by the company
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Contact info
700 South Flower Street, Suite 1500, 90017, Los Angeles, United States
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eleonora was very helpful.
Customer service agent, Eleonora, was friendly and efficient. I would recommend this company to those who seek a secure way to send and receive information via FAX.
January 25, 2022
Unprompted review
Reply from eFax Corporate
Hello, we really appreciate this fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out and we will be happy to help! Have a wonderful day
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The best option for send and receive…
The best option for send and receive fax.
And support team is excellent
January 25, 2022
Unprompted review
Reply from eFax Corporate
Joaquim, we appreciate and value your feedback. If there is anything else we can do for you, please let us know! Have a wonderful day
Patrice helped me today
Patrice helped me today. Very professional and helpful. He is an asset to his company. Thanks!
January 21, 2022
Unprompted review
Reply from eFax Corporate
Dear Ken, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Lais was very friendly and professional…
Lais was very friendly and professional and helped to resolved my query within minutes. Great customer service!
December 29, 2021
Unprompted review
Reply from eFax Corporate
Hello Amanda, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Lais Tedeschi was very helpful and…
Lais Tedeschi was very helpful and patient while we waited for my fax to be transmitted and a confirmation to be issued. She is very knowledgeable and resourceful. Thank you for your help!
November 30, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much Gabriela for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Excellent Help - Eleonora
Eleonora was very helpful in guiding me with my issue. Her conduct was professional and friendly. She is an asset to the Efax Corporate team.
November 19, 2021
Unprompted review
Reply from eFax Corporate
Hello Hamza, thank you for sharing your experience with us here! If there’s anything else you need, please contact us and will be more than happy to assist again.
Eleonora teached me step by step and…
Eleonora teached me step by step and now I am an ADMIN!
THANK YOU ELEONORA for the nice Italian support and Italian patience :D
November 19, 2021
Unprompted review
Reply from eFax Corporate
Hello Giuseppe, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Grazie Mille.
Eleonora was awesome
Eleonora was awesome!
Super friendly and got our issue resolved right the way!
Thomas
November 12, 2021
Unprompted review
Reply from eFax Corporate
Thanks Thiago. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon. Have a wonderful weekend.
Eleonora was super helpful and resolved…
Eleonora was super helpful and resolved my query quickly and efficiently!
October 15, 2021
Unprompted review
Reply from eFax Corporate
Dear Alex, thank you for sharing your experience with us here ! If there’s anything else you need, please contact us again and we will be happy to assist.
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Spoke to Eleonora Gegrandi and her…
Spoke to Eleonora Gegrandi and her customer service is absolutely amazing!!
October 13, 2021
Unprompted review
Reply from eFax Corporate
We are incredibly grateful that you took the time out to leave us a 5-Star review. Have a wonderful day.
I had a great support experience with a…
I had a great support experience with a very patient and professional support person early this morning! Her name is, Lais.
She knows the product and help me through the issues I was having. In the end all was working properly and I really appreciate it!
October 6, 2021
Unprompted review
Reply from eFax Corporate
Hello Loretta, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Reply from eFax Corporate
Thank you so much Anthony for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!
Lais Tedeschi was a great help
Lais Tedeschi was a great help. Very polite and informative (and patient) and gave me some god hints on how to overcome the issue I contacted Efax about.
October 4, 2021
Unprompted review
Reply from eFax Corporate
Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
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Eleonora was great at helping me with…
Eleonora was great at helping me with my issues! Great customer service
September 24, 2021
Unprompted review
Reply from eFax Corporate
Thank you for the fantastic review Katelin! We loved being of service to you and hope we can assist you again soon. Have a wonderful weekend.
Brilliant customer service
Brilliant customer service. I had a technical difficulties but Patrice was quick to sort it out and came back with a solution. 5 stars
September 17, 2021
Unprompted review
Reply from eFax Corporate
Thanks. We’re thrilled that you were satisfied with our services and the support from Patrice. Your feedback is appreciated, and we hope to be of help again soon!
Eleonora was the best help.
September 14, 2021
Unprompted review
Reply from eFax Corporate
Thank you Feven for taking the time to share the good experience with our support team. We wish you a lovely day.
The issue was resolved very…
The issue was resolved very professionally and the service excellent
September 9, 2021
Unprompted review
Reply from eFax Corporate
We are incredibly grateful Timothy that you took the time out to leave us a 5-Star review. Have a wonderful day!
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exelent respone and delightful help
September 6, 2021
Unprompted review
Reply from eFax Corporate
Thanks for leaving our business a 5-star rating, Tim, it's truly appreciated!
Patrice was very helpful and polite
Patrice was very helpful and polite.
thank you!
September 3, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much Nadia for taking the time to leave us a 5-star review. Our support team wishes you a lovely day and weekend.
Patrice was very helpful and patients…
Patrice was very helpful and patient with me during resolving my issues. The issue was resolved in a timely manner.
September 2, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much Tammy for taking the time to leave us a 5 star rating - it's much appreciated!
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