I won't be nice anymore,your company keeps trying to take money from my bank account for a service I do not have,DO NOT want and never subscribed to.every day you try so I keep my account locked becau... See more
Company replied
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See what reviewers are saying
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... See more
Company replied
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... See more
Company replied
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... See more
Company replied
Company details
Written by the company
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Contact info
700 South Flower Street, Suite 1500, 90017, Los Angeles, United States
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrice was a great help when I needed…
Patrice was a great help when I needed support!
August 30, 2021
Unprompted review
Reply from eFax Corporate
Thank you Chad for taking the time to leave this nice review and sharing the great support provided by our team, in this case Patrice. Have a wonderful day.
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Great service
I contacted eFax corporate as we have been experiencing some fax issues, I spoke with one of their engineers Patrice. I am very happy and impressed with the support provided.
August 25, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much Gregory for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Very Helpful
I just spoke with Eleonora - she was very helpful and addressed my issue quickly. Thank you!
August 23, 2021
Unprompted review
Reply from eFax Corporate
We are incredibly grateful Sara that you took the time out to leave us a 5-Star review. We wish you a wonderful day.
Customer service
I was unable to get her name d/t a drop call but she was amazing and so efficient on helping me get access to my account. literally only took 3 min
August 19, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much Rebecca for your 5-star review! We will share this with Eleonora who helped you and the team too to let them know to keep up the amazing work.
Friendly and efficient service
Just speaking Eleonora De Grandi at efax corporate support and she was very helpful and friendly and was able to quickly and efficiently resolve my issues.
July 14, 2021
Unprompted review
Reply from eFax Corporate
Hello Amar, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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I just had a call with Lais who was…
I just had a call with Lais who was very polite and very skilled. she helped me to solve my issue. I highly recommend her.
Thanks,
Madhavi
July 9, 2021
Unprompted review
Reply from eFax Corporate
We are incredibly grateful that you took the time out to leave us a 5-Star review Madhavi.
Reply from eFax Corporate
Thank you, Jennifer, for taking the time to share your feedback with our team. We were happy to help you and we wish you a wonderful day.
Lias was great
Lias helped me today with some confusion over the Send Confirmations settings in messenger. She was very patient and helpful.
June 15, 2021
Unprompted review
Reply from eFax Corporate
Thank you, Richard, for taking the time to share your feedback with our team. We will be happy to assist you again in the future. Have a wonderful day.
Lais was so patience and wonderful in…
Lais was so patience and wonderful in helping me with so many questions
She was amazing
June 11, 2021
Unprompted review
Reply from eFax Corporate
Sambath, we are incredibly grateful that you took the time out to leave us a 5-Star review. Thanks again and we wish you a wonderful day.
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Needed hep with adding 2 new fax…
Needed hep with adding 2 new fax numbers to our account. I worked with Eleonora and she walked me through the steps to get them setup. Very helpful.
Great customer service.
June 3, 2021
Unprompted review
Reply from eFax Corporate
Bill, we are incredibly grateful that you took the time out to leave us a 5-Star review. Have a wonderful day
Eleanora is Great
I had a simple question, but Eleanora was able to confirm it for me quickly. She's a treasure, and I hope all her dreams come true.
May 28, 2021
Unprompted review
Reply from eFax Corporate
Michael, Thank you so much for taking the time to leave us a 5-star rating - your words are much appreciated! We wish you a wonderful day and weekend.
Thank you Elenora
Elenora was very helpful and extremely patient. Great service. Thank you.
May 17, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
Patrice was extremely helpful and met…
Patrice was extremely helpful and met all my needs. Don't hesitate to reach out to him.
May 5, 2021
Unprompted review
Reply from eFax Corporate
Thank you so much Kimberly for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
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Eleonora helped resolve the issue in no time
Eleonora was very helpful and proactive with our issue, Eleonora discovered the fault due to investigating the issue prior to calling me.
Very cheerful and polite, knows her stuff without a doubt. Thanks very much
May 4, 2021
Unprompted review
Reply from eFax Corporate
Thanks Peter for this very nice review. We are delighted to read it and will be happy to assist you again in the future. Have a great day.
I would have given Lais Tedeschi at…
I would have given Lais Tedeschi at eFax Corporate Customer Support 10 stars if possable.
April 21, 2021
Unprompted review
Reply from eFax Corporate
What a great review. Thanks a million Aaron for taking the time to leave those nice words about the support and more specifically Lais. We wish a wonderful day.
Lais is a very competent staff
Lais was nice and helpful. quick answer and call back. I will use your help with further problems. Thanks
April 21, 2021
Unprompted review
Reply from eFax Corporate
Ben, we are delighted with the review you left and will be more than happy to help you again if necessary. Thanks again and have a great day.
Eleonora was able to resolve my issue…
Eleonora was able to resolve my issue immediately. She is very personable, friendly and knowledgeable. Enjoyed her cheery disposition in the early morning hours. Thank you for your great customer service!
April 20, 2021
Unprompted review
Reply from eFax Corporate
Thank you Richard. It is pleasant to read such a great review based on the assistance received from our Corporate Team and we will ensure that Eleonora is aware of it. Have a wonderful day.
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Updating company name & contact on invoice
I want to take this opportunity to "greatly thank" Eleonora De Grandi for all her assistance in providing me with the email addresses to update our company name & contact name for our invoices going forward. It has taken several attempts to get this update changed/resolved, so I'm hoping the email I sent today to Billing Inquiries & Corp Orders will be taken care of.
April 14, 2021
Unprompted review
Reply from eFax Corporate
Lee, we will take this opportunity to thank you a million times to take a moment and leave this great feedaback. It is important for us to provide you the best support possible and we will remain available if needed. Have a wonderful week.
Excellent Customer Service!!!
When I called this morning and Eleonora answered the phone she's very patient and helpful. Her voice is so calm and she really explained it well about my concern.
Thank you Eleonora. Stay safe.
April 13, 2021
Unprompted review
Reply from eFax Corporate
Katrina, your experience with our support sounds amazing and we are delighted with this nice review you left online. We will help you again with pleasure.
Thank you and stay safe too.
Eleonora was very helpful
Eleonora was very helpful. She was able to solve my problem.
When I previously called in about the same issue, I was told my request was not possible.
Thanks,
Gaby
April 8, 2021
Unprompted review
Reply from eFax Corporate
This is marvelous feedback, thanks, Gabriella. We will be happy to assist you again at any time. Have an amazing day.
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