www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,559)

150 reviews in the last 12 months

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Rated 4 out of 5 stars

Framing a print

Great frame and great choice of frames. Only thing that could be improved was the ordering, it was a bit confusing when they were asking for the “art size” and turned out this is the size of the image and not the size of paper the image was on. A simple diagram would have helped

May 3, 2026
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Rated 5 out of 5 stars

Good quality product

Good quality product, very happy with it. The delivery was a bit longer than stated but the product was just as I'd requested, would definitely recommend

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Thrilled

Was absolutely thrilled with the printed canvases I ordered. Lovely float frames which will look amazing in my exhibition - receiving them has given me confidence to go ahead with the show! Thank you!

May 7, 2026
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Rated 5 out of 5 stars

A fast high quality and professional service!

l needed a thin awkward size frame for a theatre poster from a recent play l saw which is very stylised. The frame came superbly wrapped. Very well made and quality and size was spot on and it looks super!
l know they don't use glass but the acrylic produces a much better effect is far lighter which is safer around young kiddies and animals.I had quotes for a frame with glass locally which was priced over 3 times the eframe price and unless you have a precious photo or painting which you'd prefer with glass these frames are perfect for posters/prints when the sizing isn't the normal A4 A3 size etc.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Quality service and product

Was apprehensive spending -- for me -- a lot of money with an unknown company. Unwarranted as excellent service. Real time tracking, a quality product packaged securely and a courier that delivers when they state (and not leaving the package in a communal hallway). Would recommend without hesitation.

May 11, 2026
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Rated 5 out of 5 stars

Exceptional

The customer service, products, and delivery were faultless - I also paid for fit protection, and the staff couldn't have been more helpful in sorting out my mistake 🩷

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience - sent to wrong address, didn’t reply to repeated comms until I rang and then didn’t do why they said they would. Item finally arrived and was Perspex not glass ! Beware before buying

April 20, 2026
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Rated 4 out of 5 stars

OK frame, does the job

The frame I received was exactly the size I ordered and looks nice. The backboard and plastic insert are not quite cut to the correct shape, but it doesn't affect the look of the frame from the front. I also thought it was a little pricey for what it is, but I needed a custom frame and it does the job! Delivery speed was average.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had been looking for ages for a frame…

I had been looking for ages for a frame for my over large diamond art , I eventually came across EFRAME , they are great, and really value for money ,they advised me that I had not ordered the correct frame and gave me a free upgrade suitable for my art .

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I've used eFrame several times and they…

I've used eFrame several times and they make great products, always made correctly when ordering custom sizes. Their team is knowledgeable and friendly and have even advised me when a frame wasn't best suited for a size of print. Would definitely recommend them!

April 22, 2026
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Rated 5 out of 5 stars

Superb quality product

The online ordering was simple and the whole process from build to delivery was fully tracked. Excellent quality frames and very happy with the results. Both artworks now hung on study wall in pride of place.

April 21, 2026
Unprompted review

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