www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,559)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

They took the time to contact me and offer an upgrade on my frame to one they thought would better support my picture. Very impressed they took that much care.
Frame arrived and is just perfect
Will definitely use them again

April 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Really disappointed

Really disappointed. Ordered a frame and mount for piece of art work. They emailed to say they could no longer supply the mount colour I requested but refused to refund my order, telling me I would just have to choose a different colour. Utterly disgraceful

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

A high five!

I ordered five identical made to measure frames and was kept informed of status and progress thoughout. Delivery was made by Royal Mail well with in the stated time and was well packed. Would recommend and use again.

April 9, 2026
Unprompted review
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Rated 4 out of 5 stars

Easy to order

Easy to order, quality is also good.
Instructions and measurement details can be improved on website to help more precision in final work. Glazing details and quality can be improved.

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

They sent me a used and dirty frame

They sent me a used and dirty frame - covered in dust, flimsy frame, and the glaze scratched. Tried to resolve and messaged them 7 times. They keep ignoring or replying with generic messages. Really unprofessional. They seem to have good reviews. I can only think they randomly send out poor products and try to get away with it.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Would use again.

I ordered my frames and was contacted that the size of frame I had ordered. Would not work with thickness I had selected.
They upgraded the to a thicker version FOC.

The frames came quickly and are exactly ordered.

Would use again.

Thanks.

March 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect sized frame

Great. Just as I wanted. Easy to order through the site. Picked the size and frame type. Ordered paid and bingo arrived very quickly. All wrapped up nicely and secure.
Quality is great. Pick looks fab up on my wall.
I highly recommend using this company.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to order

Easy to order. Came promptly. My granddaughter painted a picture of our precious Spaniel and this frame fitted perfectly.

March 7, 2026
Unprompted review

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