Einhell Reviews 

Puchsed a Einhell VARRITO 18v Cordless Oscillating Multi Tool on 12th July 2021, went faulty on 28th March 2022, replaced sent, replacement went faulty on 6th July 2022, further replacement sent.

The replacement, of the replacement of the original purchase went faulty 7th January 2024, claim raised and rejected despite the replacement, of the replacement of the original being less than 2 years old (i.e with advertised warranty period) of the product

Unfortunately Einhell advise any replacement (s) only cover the original warranty period (2 years as standard) so it appears that this product is only designed to last the original warranty period as none of these many units I have have come close to even lasting a full 2 years of domestic use.

Whilst communications are good, there is no longevity with this particular product unfortunately, very disappointing as all I would expect is 2 years of full use from the product as advertised either the original or replacement.

Update; Sue from Einhell contacted me, was very professional and offered to review the product, after review was in deed found faulty and a suitable resolution was agreed. Some faith restored in the brand as I do own a lot of Einhell tools and batteries so hope this is just isolated to this tool and bad luck!

I had an Einhell cross cut mitre saw as a birthday present in April this year and haven't used it a great deal.
When using it in the first week of December the offcut from the wood I had just cut shot up at huge force and shattered the safety guard and mechanism. It's could not be used after that.
I contacted Einhell and was asked by an assistant to explain what had happened and upload some photos.
I added that if they would send me a guard I would replace it myself but the breakage shouldn't have happened.
The reply was to tell me to buy replacement parts from their service page.
I was not at all happy with this and replied quoting The Sale of Goods Act, fit for purpose etc and advised I would be contacting Trading Standards.
The next email was from the after sales department and could have not have been more different to the first response. The gent was extremely helpful and asked me to complete an online warranty claim form. A courier collected the saw two days later and it was returned to me repaired within a week.
Reading other reviews ,this seems to be a consistent practice with Einhell. If I had received the second response as a first reply I would have scored 5 stars as that process was excellent.

My birthday present was an Einhell multitool - very pleased. However, on the first use the saw blade swung more sideways. When l looked at the circular base plate it locates on there is only one pin yet four holes, the presence of the other three would stop the blade from swinging. Can other owners confirm theirs has four please? Einhell said they could sort it out under the two years warranty after l sent them photographs then proof of purchase - but have stopped responding to me. I'd love to use this, can Einhell please sort this out?

I have received the wrong part in my order and both, the customer service in Germany and Spain, have acted diligently so that I could receive the correct part as soon as possible.
Impeccable attention and response.
Many thaks for the service.

Cordless sander te-os 18/150 Li
Base support struts broke after a couple of day's use. Replacements only a couple of quid each but only provided from germany at £12 postage. Cheaper to buy a replacement corded one from a retailer.
Useless product, though i have other cordless e8nhell tools that are finee

I have sent several emails to the Einhell address in their reply to my review only to have them returned by the postmaster as undeliverable.

Update:
Einhell corrected the address and I got a reply requesting info on both problems, which I have done but I've heard nothing since, absolutely useless customer service.

I bought twin pack drill and torque driver.
Use it for fitting doors and windows.
Excellent kit still working fine 10 years later.

our old electric mower was just a piece of loud junk that barely cut the grass. bought a non-electric mower 40cm wide for not too expensive and was still better than the old mower. will definitely buy again

I had a problem with my cordless hedge cutter cutting out intermittently,contacted Eddie who was very helpful arranging the collection for repair and had the cutter returned within a week in full working order, great battery life on this machine used for 45 minutes with loads of battery life left.

My maiden name is Rosie Brocklehurst. I had an issue with Einhell's 18V Hedgecutter handle which has to be put on manually and is difficult to do. Connor in the Einhell UK call centre for customer support bent over backwards to help. He found me a video to show my husband and I how to do it, but it was in French. So he said he would instrut me and record how to do it. It was not necessary as we took the hedgecutter back to Wickes where we had returned our Bosch hedgecutter (the battery was faulty) and Wickes suggested Einhell. They were helpful and put the handle on which requires force. Einhell's customer service with Connor, as well as Wickes' (Bexhill) both second to none , certainly compared to the horrible experience I had with Bosch with the worst customer care call centre ever and an appallingly rude woman at Bosch. So well done Connor and Einhell.

My handheld grass cutter was not recharging. I emailed Einhell Customer Service in the belief I had an extended warranty, which I did not. Eddie emailed and asked me what the problem was etc. He asked me to send details of who and where I purchased it. I then had an email from Connor who asked me to complete a simple form,Connor arranged for it to be picked up and a week later I received a brand new grass cutter.
I am so grateful to these two young men, they treated this octogenarian with kindness and respect and I am very happy to write this review to thank them.

I bought a robot landmower. After a month when I had install everything and the robot started to work. The robot just stopped to work in the middle of the landmove.
Started to read the instruction book. I did not find the deviation description. Now I need to send the robot to Germany. Is their service in Sweden?

Here is what I got from Ein-Hell:

thank you for your message.

We are happy to pass on the statement of our colleagues from Hungary:

G. Warranty claims are not valid:

d) In the case of wear resulting from the normal use of wearing parts (cutting blade, knife, belt, chain, bearing, drive, sprocket, bovden, carbon brush, damper brush, drawbar, wire breakage, etc.). All failures resulting from the use of improper fuel (mixture).

Best Regards,

Elena Klein
- Export Department -

The bottom line is that you get 3 year warranty on nothing.

battery showing 17.3 volts but when it starts to cut the grass which is not very long it stops, when on charge the charger shows red and the battery is flashing red had the mower for over two years, nothing in the instructions that gives information or remedies on this problem
Mr L Goodison

I've got 2 drills, 1 impact driver, 1cordless strimmer, 1 angle grinder, and 1 circular saw and the first problem occured this week when my impact driver gave up after 5 years so I am happy with the brand. I've just replaced the impact driver with a new Einhell impact wrench, which seems well made. Only negative on it is that it does not seem to be a 400nm tool. It removed my 190nm wheel nuts ok but could not get them back to 190, probably more like 150 but maybe I need a bigger battery (mine is 3ah)

made a complaint about the faulty mechanisms in their Xchange grinders. they sent me a t shirt. Tried to cut some steel angle with the t shirt, it lasted longer then the grinder but I had to by a bosch grinder to finish the job. should have gone with Bosch from the start. But their batteries make good paper weights after they fail and you dont have to wait very long for that.

Purchased an Einhell scarifier 6 years ago and used it once per year to scarifier approx 100m2 of lawn, motor is now kaput. £90 for 6 uses, not reliable

I paid for a product directly through their website, considering it was a 1-2 day delivery service, 1 month later having sent numerous email's i have not received my item or even a refund. I will now have to start seeking legal advice due to such a poor service provided and try to retrieve my money.

I had a problem with a return parcel going missing due to Evri's courier leaving the parcel outside the premises on a Sunday when the business was closed (photo evidence) when parcel should have been signed for. Despite every effort by Einhell staff unfortunately it was not found. I am happy to say that a young lady called Alysha resolved the problem very efficiently when I gave her all the evidence. I was awarded a full refund. Thank you very much Alysha you were brilliant.

I bought a multi tool around 8 months ago. After around 10 uses, the section where the battery slides is now loose. Rang einhell customer service who advised me to go back to the internet company that sold me the tool. After a week they said guarantee lies with einhell. So at the moment I have a tool which is useless. My hope is einhell responds. I've several pro cordless tools from other manufacturers and never had any trouble.