Elavate Reviews 20,617

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and delicious taste, with many highlighting the positive effects on their skin, hair, and nails. The ordering process is frequently described as straightforward and efficient, and the delivery service is noted for its speed and reliability. Reviewers also appreciate the exceptional customer service, often mentioning the helpfulness and professionalism of the staff. However, some customers experienced issues with subscription management, receiving unexpected orders or having difficulty canceling. A few people also reported problems with order delivery, including instances where products were not received. Additionally, a small number of reviewers expressed dissatisfaction with the chocolate flavor and encountered difficulties with the product mixing in cold liquids.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the delicious taste of various... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight regarding improvements in their... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the prompt and fast... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent and amazing customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Read reviews but admit was skeptical but thought I’d take a chance. Super fast delivery, tasty product and great little extras such as storage tin, mini whisk etc. Only a couple of weeks in but do fee... See more

Company replied

Rated 5 out of 5 stars

I Bought Elavate, as i'm a wrinkly 63 year old, on monjaro for diabeties, & thought my body & skin need help, i looked at a lot of different collagen products, but thought Elavate had all elements cov... See more

Company replied

Rated 5 out of 5 stars

This company never ceases to amaze me. Their customer service is second to none, always swift to respond and so professional, caring and generous. Although I purchased the collagen blend to help ease... See more

Company replied

Rated 5 out of 5 stars

Ordered elavate based on reviews I have read. Great customer service, kept me up to date with delivery etc. I went for the three different flavours as wasn’t sure which would like. Started using the... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Elavate's Collagen Blend is the UK's most Concentrated Multi-Collagen product. We pride ourselves in offering premium collagen at a fraction of the cost that market leaders charge. We do this in order to better help the British public know & experience the simply amazing benefits of Collagen Protein. The benefits of our blend go beyond just Clearer Skin, Healthier Hair & Stronger Nails. Our unique formula helps support gut health & natural immunity through Probiotics and Functional Mushrooms. We've gone the extra mile for our customers and created a superblend that delivers more than just collagen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Placed my order and it arrived super…

Placed my order and it arrived super quick. I ordered the chocolate powder and I mix it with milk and it's really good. I've only been taking the gummies and having the milk shake for a week, so it's early days, but I'm looking forward to feeling the benefits soon.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

The product is great

The product is great - highly recommend this company!

I needed to cancel for a bit due to lack of funds.

The customer service team were outstanding - really was appreciated, their support was amazing.

Will definitely be signing up again soon.

Thank you !

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good and trustworthy Company

It was really easy to place the order.
It came with some really helpful extras.
I was sent the wrong flavour mixture but the team were very apologetic and qucik to send out the correct order.
The communications is really good as well as the helpful tips and suggestions.

April 30, 2026
Unprompted review
Rated 2 out of 5 stars

How do I get a refund? Still waiting.

On 2nd Feb. '26 I bought a 3 month supply of Elavate collagen supplement for £79.50 based on the promise in their advertisement that they would give a refund if I wasn't satisfied. I bought on the understanding that this was a 'one off' purchase as I did not want to subscribe to ongoing supplies and subsequent payments if I was not happy with the results.
The company say that it takes 2-3 months for the effects to become apparent. After 10 weeks I had not noticed any beneficial effects whatsoever and requested a refund 3 times. The request was ignored.
I was informed that my 'subscription' which I had not signed up to, was to be renewed and that a further payment was to be taken from my account.
After going onto their website I was able to cancel my subscription and again requested a refund.
I received an acknowledgement to say that the subscription had been cancelled however there was no mention of a refund.
Catch 22 - There's a problem getting a refund after the time they say it takes to see results. What are customers meant to do? Does this constitute a scam?
What do you think? I know what I think.

April 30, 2026
Unprompted review
Elavate logo

Reply from Elavate

Hey Christine,

I'm so sorry to hear you've had an unpleasant experience, that's the last thing I want for any of my customers!

To get this sorted for you right away, could you share your order number and the email address you used when placing your order?

Feel free to fill out this form with your info as well:

https://tally.so/r/obdN0M

Once I have those, I'll get straight on it for you.

Many Thanks,

Alex - Founder of Elavate

Rated 5 out of 5 stars

After weeks of watching and researching…

After weeks of watching and researching i decided to order , ordering was super easy and delivery was fast. I ordered the chocolate on subscription and I have to say it tastes amazing, no grittiness either . Very happy 😊

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service .

Great customer service .
Just started on my elavate journey enjoying it first thing in the morning in my coffee.
Only 3 weeks in and my skin feels better already looking forward to seeing the results in 3 months time .

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

It was my first order of Elevate

It was my first order of Elevate. I was really pleased to receive a few extra gifts alongside my order. I've been using the powder every day since. I'm looking forward to see what difference it makes to particularly the growth of my hair and bloating stomach. I already feel that I don't feel so bloated already. I am post menopause and definitely feel I need a boost. This was the ideal product

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit sceptical at first as…

I was a bit sceptical at first as didn’t fully understand the ordering with it being a subscription so I came off the site a few times as wasn’t sure
But I was desperate for the collagen and it had good reviews so I went ahead and took 3mths rolling subscription . I also received a few freebies what has came in very handy with the frother especially. I chose the chocolate flavour what is very delicious and sweet tasting. The ordering was straightforward and the delivery only took 2 days I am on day 13 now haven’t felt any diference yet but early days. So hopefully after my 3months I should start to feel a difference. 🤞

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Give it a try

After a few hiccups with payment, the Elevate powder arrived quickly. It took a little while to get used to the sweetness of the powder.
Having said that it has really worked for me. I have had a bad back since last summer making it painful to stand for long and to drive within a couple of weeks I realised I had done a three hour trip without any discomfort. I suffer from psoriasis and my nails have always been fragile and would split but since taking Elevate they are much stronger. I would recommend giving it a try.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely taste, great product

Wonderful product. I’m in the perimenopause and was looking for the best collagen supplement and I’m glad that I discovered Elavate. I’ve been only taking it for a week, I know it’s still early, but my nails are already stronger! I will stick to it and see the results!!

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. They entice you with stupid links and money off, but they do not fulfil their promises. The product is clumpy and you need a good quality blender to make the drink smooth.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Elevate collagen

Only been on elevate a couple of weeks but already feeling less tired. It’s delicious to take as a milkshake , both vanilla and chocolate. Also tastes ok in water if you can’t have milk . Looking forward to more results as I get more into it.?

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Why did I wait???

Absolutely love the flavours of the collagen. Purchased a bundle and got some great free gifts. The frother is fantastic. I ordered the chocolate which I mix with hot milk, so yummy. I was given vanilla and the unflavoured in a sachet to try. I really appreciated this as I now know I like the other flavours. I mixed those with my latte again delicious. I've definitely found a winner

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I was recommend by a friend to try…

I was recommend by a friend to try elevate for collagen benefits & for my immune system.
Last year I was ill with every virus going but since taking elevate I’ve noticed a massive improvement with my health.
Additionally my skin has improved with lines appearing finer around my eye area.

February 1, 2026
Unprompted review

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