I found the whole process of buying from ElectraStim very easy and straightforward. The website is easy to navigate and the description of the products is clear. I particularly liked the compatibilit... See more
Company replied
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I found the whole process of buying from ElectraStim very easy and straightforward. The website is easy to navigate and the description of the products is clear. I particularly liked the compatibilit... See more
Company replied
Communications and shipment was excellent considering I live 10,000km away on a tiny island Singapore. It took less than a week to arrive in good condition. Both the Axis and the Flick Duo... See more
The products are packaged very well and thought goes into most items. With the exceptions of some anal plugs with the connections still going into the bottom of the toy and vertically. This seems odd... See more
I placed my first order on 1 December 2025 and waited a few months before reviewing to properly assess long-term quality. After extended use, I can confidently say I’m extremely satisfied. I’m bas... See more
Company replied
Written by the company
Launched in 2001, the team at ElectraStim have over twenty years of experience making electro devices for the adult market and a passion to create the most fun and innovative e-stim toys available. Visit Electrastim.com Electro Stimulators Browse Catalogue
Unit 36 Hoddesdon Industrial Centre, Pindar Road, EN11 0FF, Hoddesdon, United Kingdom
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You took the trouble despite the midst of Black Friday to query the delivery address and correct it. and then listened to a suggestion I made regarding product improvement. That is what I see as good customer care

Reply from ElectraStim
Ordered products on a Sunday from UK . Arrived in Australia on my doorstep following Sunday (sent standard delivery) Amazing
Absolutely a 5 star experience we love the new Axis power box it’s compact with plenty of bang for the buck
A great company with good customer service.
My wife and I love their products, currently have the Flick Duo and Axis and can highly recommend both. Their square pads are also much better than the cheap ones.
My original Flick Duo unit had a fault, their customer service is excellent and the unit was replaced.
Products arrived promptly and as advertised and are of a high quality.
I received my order very soon after I ordered I ordered it, but was very disappointed that it did not work, I have the electrastim EM80-E device which is compatible.

Reply from ElectraStim
Many company's make it has difficult as possible for customers to contact them or get any satisfaction if they have a problem. ElectraStim and Andy I am pleased to say are a refreshing change from the norm. In Andy's own words "we try to view things from the customers perspective". He has answered my emails in a prompt manner and offered solutions on the rare occasion I had a problem or wanted more information. One of the pin connectors broke on my estim unit. He sent me a couple of new ones free of charge with instructions on how to dissemble the unit. He posted them at end of work and unbelievable they were delivered the next day to my home in Thailand.
Recently I purchased another estim unit which unfortunately went missing. Andy sent another one out free of charge straight away with no ifs or buts.
In conclusion.
I cannot praise ElectraStim or Andy enough.
Disclaimer
I have no connection with the company whatsoever other than being a very satisfied customer. .
I have been very satisfied with the unit for the last 21 months but now Channel 2 is not working at all.

Reply from ElectraStim
Ahve not finished my transaction yet can not comment
Quick shipping and an awesome product. Works as described.
I got exactly what I needed to convert different accessories from different systems, which was the intention. The price of these single wires is really very high for what they are and the packaging was perhaps excessive for the contents. Service was good and fast dispatch / delivery. Overall 4/5 - cost of an adaptor which looks poorly finished dropped a point for me.
I got the Axis and ALL the output plugs fell apart in a very short time so had to hard wire the leads in .... the all but one switch failed and I had to rebuild them out of others I had layin around ...... now after going into the settings it locked up and wont start now ..... The stimming pleasure was good using line in and smartstim to run it but would not recommend anyone buy one espesially for the price

Reply from ElectraStim
good device, just need some more practice
powerful and you can go crazy (or partner) when increasing the volume.
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