Electric Ireland Reviews 

Stay well clear of Electric Ireland,
The support team are useless and will do nothing for you. I couldn't get any one to talk to me about price plans. The supervisor was equal unhelpful.

You can tell that the minimum wage staff hate their jobs

The customer support team are absolutely useless and arrogant to the point of rudeness. I very much doubt that Electric Ireland even bother to check these revues, or if they do they just don't care what their customers think of them.

Rip of prices don’t know how anyone is still with this crowd,

Terrible customer service, incompetent, and huge waste of time, if I could give them minus stars, I would. They messed up my meter, switching me to a smart tarif, without consultation, then refuse to rectify their mistake, only excuses, and avoidance, disgraceful. They just couldn't be arsed, is the phrase that comes to mind for their customer service support.

Just spoke to agent Ross this evening. He couldn’t have been more helpful. Knew his product knowledge inside and out and his customer service was second to none. Really really helpful. Hope this is passed onto his supervisors from a happy customer

No stars if possible, disgraceful customer support service, after many years paying huge money time for new supplier’s

The main difficulty with Electric Ireland is that it is impossible to speak to anyone to resolve an issue, your waiting for up to hours then a human says hello then the line is cut, you try again and maybe third time lucky you might get someone after holding for a couple of hours. As I write this I’m on hold I was no 1 and expected waiting time was two minutes I’m now 26 mins waiting

I have ordered several items from Electric Ireland over the past year but never again. Definitely do not order if you want your item delivered within a month or 6 weeks. From my experience Electric Ireland are drop shipping which means they do not order your item from their supplier until they have your money and order. This can be the only explanation why it has taken them sooooo long deliver to their customers. I had been waiting for 3 weeks for an order then could wait no longer. I tried to cancel my order and get a refund via email but they insisted that was not possible as the item was preparing for dispatch but they still would not tell when it would be shipped and when I would receive the order. The latest order I have was ordered 4 weeks ago, the email reply to my enquiry regarding delivery told me that they had just received a delivery to their warehouse and the item MIGHT be within that delivery. Very helpful - NOT!!! The customer service is abrupt, awful and never answers the question. Order from the company at your own risk. They have a 1 star rating for a reason.

Very helpful, good experience!

Absolutely disgraceful customer service. Their customer service person I was dealing with was cutting me off and not letting me finish my sentence,she was very disrespectful and talking to me like am stupid or something, they offered 18% discount and I am customer with them for years. Their mobile app is very misleading as well. Not clear what you owe Vs what is the balance. Monika in customer service very rude. Cancelling my account with them and going with competitor as they are offering better deals. Electric Ireland you are absolutely the worst provider!

Electric Ireland have the worst customer service agents in the entire country. They don't do anything to assist people - their staff are arrogant and clueless.

brutal trying to close an account of a dead relative unbelievable carry on no respect for the dead the incompetence is biblical !!!!!

The customer support is useless. They often make unhelpful comments and fail to resolve our issues. For example:
"Thanks for your email. Please call us on 1800372372 Monday to Friday 8am to 8pm or Saturday 9am to 5pm."

Or
"You are receiving this email as you have recently contacted our customer support team. We hope that we resolved your query and are happy with the customer service we have provided".

I have been a customer for nearly 10 years now and I am extremely disappointed with my recent experience regarding my billing issue. Despite multiple attempts to resolve this since October 2024, I have received conflicting information and no reliable assistance.
A charge of nearly €8,000 was applied to my bank account, severely impacting my credit score. When I reached out for clarification, I was repeatedly told that it was my responsibility to provide meter readings, even after explaining that I do not have access.
After finally submitting a reading, I was charged €2,500 for just two months of usage in a small two-bedroom apartment. The bill stated the reading was accurate, yet upon further inquiry, I was told it was not, and I was required to submit another reading.
To make matters worse, I am now being charged a daily fine on the outstanding bill while waiting for the so-called "accurate" reading.

30% discount for a new customer but 18% "loyalty" discount for an existing customer.

They pass existing customer's their "loyalty" team when renewing their contract. This "loyalty" team will offer an 18% discount.

If you bypass the "loyalty" team and instead switch to another supplier whom you have not been "loyal" to then you can avail of a 30% if not more of discount.

It is farcical that this practice is allowed to continue. I have spoke to the utility regulator who are about a useful as a chocolate teapot on this very issue. Their advice is to switch supplier. They state competition in the marketplace as a reason.

500 reviews with over 90% at one star pretty much says it all. I feel sorry for the frontline staff having to deal with customer complaints on a daily basis due to inept practices forced on them by management.

Rang their loyalty department to renew my contract with them and they won't even try to match what other providers are offering, they rather see their customers go, there was not even an attempt to retain my business. This is very disappointing and the fact they say there's nothing they can do is bs, I have worked in retention and there is always something that can be done!

This company is like a fairlady's... They were Initially good but Once ur contract comes to an end.. They will slap you with an exit fee of 50 euros the moment you decided to swith service provider.. .. They will not charm you baco to sign for another contract with good deals... But instead they will steal your money... Be careful with this company!!!! They will not tell you about this scam when sign up your contract... This is the only energy provider who has an exit charge on their customer... So for dual supply of electric and gas... They got your 100 euros

If I could give 0 stars I would but we are compelled to give at least 1. Electric Ireland are the most disturbing Irish company I ever encountered. This company will not talk about billing of even though the customer pays them. I spoke with a supervisor who would not even give his name. Terrible terrible company.

I changed supplier and after my contact was up they still charge me 50 euros and wouldn't refund me their a bunch of crooks they steal from everyone...