electroheads.com Reviews 132

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM POOR THEY DELETE NEGATIVE REIVEWS Sold a product with fake specifications… On manual has different specs to one on their website, saying that it supported more weight than it actually di... See more

Rated 5 out of 5 stars

Had spent quite a while researching electric folding bikes, going around in circles as there’s so many different brands and price points out there. Luckily I stumbled upon one of the Electroheads vids... See more

Rated 5 out of 5 stars

Ordered an Estarli E28 pro which arrived by DPD within 3 days! Had a few issues to sort out & Dan was extremely helpful & very understanding & got things sorted within a day after delivery. Could not... See more

Company replied

Rated 5 out of 5 stars

I bought an Estarli E28 electric bike from Electroheads last month but on my third run out the chain came off and sheared the derailleur off and broke a spoke. Electroheads immediately informed the fa... See more

Company details

  1. Bicycle Store

Written by the company

"Electroheads is the UK's leading electric bike and electric scooter retailer. We stock over 50 different brands of ebike and escooter, with something to suit everyone. Visits to our London showroom are by appointment only, please message us via Google, or email us at Hello@Electroheads.com to book a test ride."


Contact info

3.8

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beyond impressed

Beyond impressed.
I’m the proud owner of an ADO Air 20S. Bought it via the cycle to work scheme and the Electroheads team were super helpful at every stage. Firstly, I looked high and low and not only did they have stock but they seemed the most trustworthy. And then, when I did contact them I had questions galore which they answered promptly and were reassuring knowledgeable. Secondly, it’s great that they have a space that you can test ride (ask more questions) and meet the team. Thanks thanks thanks.

November 1, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent electric bike selection and…

Excellent electric bike selection and an absolute bargain for what you get. Was pleasantly surprised with how well their bikes rode and definitely will stay loyal to this company! Really want to try the electric foldable bike hopefully one day I will be lucky enough🤞🏼

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Electric scooter

I bought an electric scooter from this company and it was all and all a great experience I’m very happy with my scooter I can get about quickly when I need too I don’t drive so it’s very convenient for me to get about.

Very happy! 😊

December 20, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great shipping and product

Lumos Helmet - arrived well packaged and fully charged. The helmet works well and means I don’t have to remember to charge my lights in winter all the time, as the helmet keeps me visible and even has indicators. Cool product.

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Fake reviews!!!!!

The make a fake reviews just to keep them rate, nothing of that is true, is you thing to buy from them, make sure you have time to wait more then 2-3 months for delivery and if you request for refund that’s take around 7 days for email answer and more 14 for refund

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

The Rest learn from The Best

They helped me find answers to products that they do not sell. In fact I enjoy Ms Eilis Barrett dancing and acting talent. Whether on youtube or tiktok.
But as I had a problem and they solved it. That is bring the best of British past to modern times.
That is sadly missing from most companies today.
So I bought a £2-00 raffle ticket from them.
As I say,Why follow the star when you can be the star

October 3, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lovely company

Lovely company, really informative ( especially for someone who doesn't know much about bikes or e bikes!) Fantastic social media and really easy company to work with! They make the whole experience seamless

October 20, 2023
Unprompted review
Advertisement
Advertisement
Rated 3 out of 5 stars

Poor customer service

Poor customer service. Late delivery of bike and poor comms, then an issue with my brakes two weeks after purchase and poor, slow comms again.

October 16, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look