I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... See more
Company replied
We had ordered some snow liquid for our school. It was next day delivery, however the item had not been delivered. We got in touch with Electromarket and explained the situation. The item was with the... See more
Company replied
Great product and customer service. My parcel was “lost” by Evri but Electromarket quickly arranged for a replacement to be sent, via In-Post, which I received the next day. I found customer service... See more
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Company details
Written by the company
Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.
Contact info
Central 8, Caspian Close, SS17 9FN, Stanford-le-Hope, United Kingdom
- 0203 326 0900
- info@electromarket.co.uk
- www.electromarket.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The record case turned up with in 48hrs…
The record case turned up with in 48hrs as promised and exactly as requested
July 4, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Matthew, thank you for the 5 star review, so good to hear it arrived as promised!
We look forward to helping with any future enquiries you might have.
Kind regards
Team Electromarket
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Great product and customer service
Great product and customer service. My parcel was “lost” by Evri but Electromarket quickly arranged for a replacement to be sent, via In-Post, which I received the next day. I found customer service to be excellent and no hanging on the phone for hours waiting for a representative to answer.
July 8, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Philip, thank you so much for the 5-star review - we're glad we managed to resolve your issue so efficiently, and look forward to any future enquiries you may have
Reply from ElectroMarket.co.uk
Hi Gavin, thanks for the gret review, we really appreciate the 5 stars!
Superfast delivery
Superfast delivery
Great quality, at a good price
Sounds amazing
June 27, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Stuart, thank you for leaving the 5 star review, we really appreciate it!
Awesome Sales Team
The knowledge of the sales team is amazing and I listen to their advice and have purchased numerous items based on this and I’ve never been let down.
The delivery service is equally excellent.
June 25, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Ian, thank you so much for leaving another fantastic review.
It's always nice to hear when we're providing the great service we hold ourselves to - Look forward to helping with any future enquiries you might have!
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Absolutely shocking customer service.
Absolutely shocking customer service.
I ordered a PA system from them which came without the advertised speaker cables. I called and was promised they would be dispatched, 4 days later I chased them and was told nothing had been arranged! So a next day delivery would be sorted so I could still use the equipment for a function coming up. I call the next day to track the shipment and the cables still hadn’t been dispatched! They offered no solutions to a problem caused by them, now faced with either passing on a booked job or returning the item and purchasing from a store I was then told I would have to pay for packaging to send it back.
Avoid this company as they do not care about their customers or resolving issues caused by their own lack of ability to check a package before sending and continued failure to rectify it!
Update
I was called up as a result of this post and the gentleman who wanted to fix things and wanted to listen, we weren’t able to make miracles happen but he could tell me what he could do and made it happen. I can’t ask for more than that it’s just a shame neither of the previous people I spoke to came through with any of their guarantees
June 25, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Good afternoon Lee, thank you for taking the time to reach out regarding your experience, and for speaking with me a short while ago.
Once again, I really apologise for the situation not being resolved as it had been expected, I'm looking into what happened internally, it's really not the standards we hold ourselves to.
As was agreed, I will be sending out the items you require next week so the system can be put to use, and I really hope you enjoy using it once the leads have been delivered.
I hope this has improved your experience and appreciate you taking my call. Causing undue stress would never have been our intention, and I hope this has turned things around a bit for you.
If you would like to discuss anything further, please get in touch, I will be happy to help.
Kind regards
Russell
Excellent customer service
Excellent customer service, when the parcel was delayed they made sure the courier delivered it next day, as for the DJ Stand, great value for money on the Voynx DBE100 a quality bit of kit
June 24, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for the fantastic review! We're pleased we could help get your parcel delivered quickly when the delay occurred. It's also great to hear you're happy with the Voynx DBE100 DJ Stand and feel it offers excellent value for money. We appreciate your support and hope you enjoy using your new setup!
Amp was described accurately
Amp was described accurately. Good price and rapid well packed delivery. Thanks.
June 10, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for your positive feedback! We're delighted to hear that the amp met your expectations, was accurately described, and arrived quickly and well packaged. We appreciate your business and hope to serve you again in the future.
Fantastic set up and great price
Fantastic set up and great price, sounds brilliant, good delivery times and information when delivery to be done etc. Will definitely be using again in the future if more kit needed.
June 13, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Roger, Thanks for stopping by to leave us a 5-star review! We're over the moon that you are enjoying your order.
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All as expected.
June 16, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi,
Thank you for your 5* Review.
Kind Regards
Tried to purchase a VONYX VSA500BP…
Following your response I have now changed to 1 star review. You completely fail to address or understand - The selection criteria on that platform was for a 12" and the model I was after as advised. You sent the 15" then put me through a refund process where I have not to date received ANY refund even as you suggested that tells me you can not advise a person they received their money back when I Have not!! This failure was a dual responsibility of the business and customer. I was prepared to still purchase the correct model but you refused to engage fairly nor to adapt to the circumstances. In my opinion I would not recommend you purely from in my opinion poor customer service.
++++++++++++++++++××××+++Tried to purchase a VONYX VSA500BP 12-Inch Portable PA System with Wireless Mic & Headset | Battery-Powered Portable PA Speaker | Versatile Sound System on Amazon. I was instead sent the VONYX VSA700-BP 15" Portable PA Active Speaker System, Big Bluetooth Speaker with Battery, Wireless Handheld and Headset Bodypack Microphones, Powered PA, Rechargeable Battery - 1000W. THis was too big and too heavy for the purchase purpose so tried to send this back and replace. Negative poor service from their agents in my opinion and failed to understand this was not my fault. This company would have still had a purchase had they understood and responded positively. I was FORCED to return item at my own expense and then this company withheld £45 off my refund on top of this. A total lack of understanding and customer service.
I have reported this company to Amazon and will place a chargeback for my withheld monies. Think twice if a future purchase is required.
June 12, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thanks for your review Gerard. We are sorry that you are unhappy about having to return your unwanted order. We do not provide free returns for unwanted orders. Only damaged or faulty ones. The dimensions and weight are clearly included within the product information. I can confirm that we refunded you 100% of what you paid for the product. Sometimes Amazon send the refund payment in 2 instalments, the first without the VAT included, then a second refund payment including the VAT. If you have not received the full refund, you will need to contact Amazon customer service. Apologies again for any confusion or misunderstanding experienced
Karaoke set up
I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful and patiently answered my barrage of questions(some of which I am sure were daft). I ordered yesterday afternoon, arrived this morning. DPD also did a great job with their communication and timings and the driver was very helpful. Well packed and although not set it up yet (I'll need my teenage son for that) thus far its been a brilliant service all round. "Credit where credit is due".
June 16, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Mike was able to help you find the right karaoke setup and answer all of your questions—there's no such thing as a daft question when you're making an important purchase!
It's great to know that your order arrived so quickly and that both our team and DPD provided a smooth experience from start to finish. We take great pride in offering helpful advice, competitive pricing, and reliable delivery, so it's fantastic to hear that reflected in your experience.
We hope you and your teenage son enjoy setting everything up, and that your new karaoke system provides plenty of fun and memorable moments. If you need any assistance once you're up and running, please don't hesitate to get in touch.
Thanks again for your kind words and for choosing Electro Market!
Kind Regards
I am happy with the service I received
I am happy with the service I received, I ordered a electric guitar for my granddaughter who is taking lessons, quick delivery and good customer service, packaged well and great product everything she needs to continue with her guitar lessons thanks.
June 15, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for your lovely review.
We're delighted to hear that you were happy with the service you received and that your granddaughter is enjoying her new electric guitar. It's wonderful to know that the package arrived quickly, was well packed, and included everything she needs to continue her guitar lessons.
We appreciate your kind comments about our customer service and are pleased that we could help make the purchase a positive experience. We wish your granddaughter every success with her lessons and hope she enjoys playing for many years to come.
Thank you for choosing us, and we look forward to serving you again in the future.
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Excellent choice of products at reasonable…
Excellent products at reasonable prices, easy to follow website. Delivery service spot on.
June 4, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for your fantastic review. We're pleased to hear that you found our products to be great value, our website easy to use, and our delivery service reliable.
We really appreciate your support and look forward to serving you again in the future.
Happy customer!!
I spoke with customer service a few times before making my purchase and received great advice.
Would definitely use this company again and would recommend to friends
June 1, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for your kind review. We're delighted to hear that our customer service team was able to provide helpful advice before your purchase and that you had a positive experience with us.
We truly appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing us!
Review title
I think” great “ is a bit of an exaggeration delivery & packaging of radio were fine & radio itself is very good & is nice to look at still can’t get Boom radio on DAB but can on line so all good there
June 4, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for your review. We're pleased to hear that the radio arrived safely, that the packaging met your expectations, and that you're enjoying both the performance and appearance of the radio.
We're also glad our sales team could assist you in comparing the available options and finding the right choice. While it's unfortunate that Boom Radio isn't currently available on DAB in your area, it's good to know you've been able to access it online instead.
Thank you for your feedback and for choosing us. We hope you continue to enjoy your new radio.
Rapid delivery and decent kit
Rapid delivery and decent kit. No damage, no issues.
Their sales staff are rather knowledgeable too - which helps when wanting to compare various options.
May 28, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Thank you for taking the time to leave us a review. We're delighted to hear that your order arrived quickly and in perfect condition, and that you were pleased with the quality of the kit.
It's also great to know that our sales team was able to help you compare the available options and provide the information you needed. We pride ourselves on offering knowledgeable advice alongside great products and service.
We appreciate your support and look forward to helping you again in the future.
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Fantastic Service
Having placed my order it was expedited rapidly and the items on order arrived very quickly.
However. One of the boxes was damaged upon receipt, but the item itself was ok.
Having said that, in error, I ordered items that weren’t suitable for my needs and had to return them.
Again, the process was simple enough and the RMA labels arrived very quickly.
All in all. A good company to deal with and I’ll be back again once I am sure of what I need.
June 2, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Derek, Thanks so much for taking the time to leave us such a positive review! We really appreciate your feedback. Thank you
Overestimated power output.
I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and paid for the return of the large package and have received a full refund within a few days. Excellent service and an amazing range of products.
May 28, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Kevin,
Thank you for your wonderful review. We’re so pleased to hear that our customer service team was able to help you through the return process smoothly and efficiently. We understand that choosing the right speaker system can sometimes be tricky, so we’re glad we could assist and get everything resolved quickly for you.
We really appreciate your kind comments about our product range and service, and we hope to help you again in the future.
Kind Regards
Delivery was on time and goods arrived…
Delivery was on time and goods arrived just as we expected in good condition.
Good value for money.
May 18, 2026
Unprompted review
Reply from ElectroMarket.co.uk
Hi Trevor,
Pleased to hear about the experience you have had.
Thank you for your review.
Kind Regards
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