Elgiganten Reviews 

Terrible Order handling - could not deliver - no follow up - cashed without delivery, and is not paying my Money back 4500 SEK.

No help whatsoever in the household section at Kungsgatan even though I was next in line and waited almost a half hour. (The El Giganten phone section guys were great today though, probably because they have the leftover service philosophy from Phonehouse!)

Worst though was the incredibly obnoxious and rude guy at the checkout/pay desk who told me “good luck” when I said I wouldn’t wait anymore and would go across the street to Elon instead.

The staff and products at Elon were absolutely fantastic and fun!

Skip El Giganten Kungsgatan, especially for household products, and go to Elon!

Sent a vacum cleaner for repair under warranty, already the 2nd time the same part (mouthpiece) is defective. The repair took almost 2 months. Finally arrived at the store, I went to pick it up, I was told the system is down and they could not process any returns/warranties. Basically already drove there 5 time specifically due to this problem.

I 've sent my phone for a repair on the 2th of December 2024 and till now, 7th of January 2025 it is still under repair without giving an estimation day of getting it back.

The service is indifferent and do not try to support the process given the two weeks of delay. It seems that the service staff is poor trained and there is no special care for the consumer. I wish I never bought a phone from them.
Update: It is 10 January and they still have not have the phone ready to pick up. They still don't give a concrete answer when the phone will be ready, while in a week I will be abroad for a couple of week.

Thank you Markus Frölunda power house for the awesome customer service.Thank you for being so helpful.

The service at elgiganten is terrible. They take no responsibility and have no thought about customers at all! I bought an iPad on 2nd of December. Only after the purchase, they showed that the order will be delivered on 24th December. They had the full month to deliver the order but no movement was made. I kept reaching out to the customer service is very week asking them why there was no movement in the order and that I need it before Christmas, and every time they kept saying that the product will be delivered by truck in the next few days. Today they send me a message that order will be delivered on 3rd Jan !
This is extremely disappointing! I could have very well made the purchase from another store ! At least the customer service should say correct information!
I am never buying from here again!

Terrible service - I purchased a warranty from them for a laptop, and the laptop was clearly overheating and underperforming, unable to run basic games etc after 1 year despite having ryzen 9, 32gb ram etc. I took it to them to repair or replace. Ultimately I had to send this laptop in 3 times for repair, all of which they said there was no issue. One employee told me that he could fix the laptop by a certain date before my flight. I went in to pick up the laptop on that date and he wasn't there. It was then explained that he was not even a technician and had no right to the laptops. The guy working there then accidentally leaked that he said there was an issue with the laptop, but refused to acknowledge it because the guy who took my laptop was "not a technician" which makes me wonder why he took it in the first place. The guy working there was extremely unhelpful as well, and all employees seemingly had the same motivation to be as unhelpful as possible to all their customers, not just me. It was obvious that they acted similarly with most customers there. Do NOT go to elgiganten uppsala. I would rate it lower if possible.

Elgiganten delivery dates are in accurate, rhey tell you they will deliver between 8-17 and no exact time ,does it mean i will sit at home all day and not go to work just for them to call and say we are at your house in 5 min when i am working 45min away, and there is no way you can track their delivery, paid so much money for this service ,i am disgusted

"Absolutely appalled by Elgiganten's online customer service. I strongly advise against ordering anything online from them. Delivery dates are completely inaccurate—my order is now 2 weeks late. When I contacted customer service for help, there was no apology, and they even hung up on me! If you're planning on buying Christmas gifts, steer clear of shopping online with Elgiganten."

0 star also is more. I don't know how they are dealing here so long. Idiots in the counter i went for a price match a super rude guy at partille 17:20.. Non sense really upset was a customer for elgiganten not any more. The product was available for price match but due to i competency the guy said no. Not done

I had issues with an electric bike that I purchased from Elgiganten and the way my case was handled is unacceptable. I really don't feel valued as a customer who invested a large amount in an e-bike from Elgiganten.

The e-bike came with a dead battery and just to get it replaced took more than 2 months. After getting a new battery, I detected that the motor was not working as expected. I got frustrated because the initial intention was to use the bike during the summer, so I asked to return the bike but I was not allowed to because the 50 öppet köp days has passed. Well... It is true, it has passed, but only because just to get a battery replacement took more than 50 days! And without the battery I could never find out that the motor was also defective!

Anyways, since Elgiganten did not let me return the bike, my only option was to send it to warranty repair. I left the bike at the store and was told that it would take between 1 to 2 weeks to be repaired. After 3 weeks, the service status was still showing "Product received", so I wrote an email asking when I would get my bike back. Big coincidence or not, only one day after I wrote the email the status changed to "Waiting for transportation to send to repair". So the bike sat down at the store for three weeks, and in the end it took 5 weeks for me to get the bike back. And I still got it without pedals and with loose handle bars, not ready to ride.

Very very frustrated with my shopping experience. To summarize why I am giving 0 to recommend Elgiganten:
- I purchased a bike on April 30th to enjoy it during summer.
- It took almost 3 months to get a battery replacement, I could only enjoy the e-bike in the end of July.
- After using the bike for a couple of weeks I realized the motor was defective.
- On September 8th I left the bike at the store.
- On October 14th I received a message to pick it up.
- It was needed 5.5 months to have a fully functional e-bike.
- Not one single "I am sorry for the pain we put you through".

I made an online order and chose to collect it myself at Gallerian. Got a message said that something was wrong with the inventory and they tried to call. They canceled the order because I didn’t pick up my phone. There was no call from them. I had my phone in my hand because I was waiting for their sms so I could go collect my order. Nice job.

My recent purchase of a mobile device turned into a frustrating experience after 55 days when it suddenly became unresponsive and needed to be sent off for repairs. To my disappointment, the repair took 3 weeks to complete, only to find out that the same issue persisted and the device had to be returned for further examination. It has been claimed that the device, which is rated IP68 waterproof, has now suffered water damage as a result of service and product manipulation and I need to pay for the cost of repair.

10 days passed and still not delivered the order. Thats how bad its with Elgiganten.
seeing all those bad reviews now it make sense.
Lesson learned avoid buying from this company at all costs.

I recently visited Elgiganten at Burlöv Center to purchase a Chromecast. The salesman seemed unusually interested in my mobile and internet service providers. He proceeded with a 20-minute pitch about Tele-2, emphasizing the savings I could achieve by switching to them, repeatedly pointing to the price on his screen.

Towards the end of the pitch, he displayed a QR code and asked me to sign with BankID. When leaving, I found it odd that he didn’t provide any receipts; I assumed it was because everything is digital nowadays.

However, once I got home, I discovered that he had signed me up for a significantly more expensive subscription with Telenor instead of the cheaper Tele-2 plan he had been promoting. Additionally, he used a random email address instead of mine (to prevent me from receiving any receipts or notifications??).

When I went back to confront him, he was evasive. He claimed that the Tele-2 option "didn't work" but couldn't explain why he signed me up for Telenor or why he failed to mention the much higher cost.

Be extremely cautious when dealing with Elgiganten. Always double-check what you’re signing up for and ask them to print out the entire deal before signing with BankID.

Product consultants do not possess knowledge about the characteristics of the product and absolutely cannot compare their characteristics and qualities. In general, they look as if they were in this store for the first time and got there completely by accident.

Service center employees do not describe the essence of the problem in detail when accepting the product for repair, which later results in the service center returning the product after 2-3 weeks without having made any repairs to it. This happened to me twice. And even when I asked to describe the problem in detail the second time, they refused, and again my phone returned from the service without being repaired.

Service center employees lack communication skills with the customer and are not familiar with the consumer protection law in Sweden, which greatly complicates any dealings with them. They even refuse to speak on the subject of consumer protection. The store manager also does not comply with the consumer protection law. I do not recommend this store. Everything I bought there inevitably had some problems and it was impossible to solve them. I am even afraid to buy anything there now.

Elgiganten has staff that don't speak the language properly, don't have enough knowledge about the product, and behave like car dealers who want to sell the most expensive products to people that don't even need it. I saw once an old couple looking for a regular tv, the salesman took them to the most expensive 83" Oled and said that this would be the best option for them. I told the couple that they should ignore that offer and find a normal 65" oled for around 15k.
Elgiganten got worse over the years, unfortunately. Their website was the worst of all, but I see now that the website got better, more responsive.
Good job, that's why I give 2 stars instead of 1.
But much better is to be expected from Elgiganten than this.

Terrible service, with ignorant staff who lack knowledge and professionalism.

I like this company as their staff members are extremely friendly and helpful if you have any issues they are also very knowledgeable and can process refunds fast and efficiently. I recommend this company if you want to buy tech products and they usually have quite a lot of discounts so you can usually get them for quite cheaper compared to a lot cheaper than their competitor’s.

Idk why people are complaining about customer service here. Was buying things there 3 times and everything was okay. I just think their assortment is a bit small but otherwise ok, cheaper than others shops