Elgiganten Reviews 

Elgiganten refused to install dishwasher and to remove old machine. I needed to pay full price anyway for installation and disposal without them doing anything. They claim my current installation was not according to required standards even though it has been working since Elgiganten them self installed the previous machine last time. Don't use Elgiganten for this - I will not be their customer again!

Ordered a rice cooker and picked up in store traveling 1 hour away. After reaching home and unpacking felt its already a used piece. Anyway tried to cook and water split out from steam vent. Cleaned and Packed it for return immediately as they agreed to try and return if i didn't like in 30 days from purchasedate. Shock came when I approached for return. They say smelling like used and so they won't take return. They are trained to find all funny creative reasons to reject taking returns. Instead they could change their policy as no returns allowed. Never buy from this company as it's purely a sink hole.

NEVER BUY ANYTHING THROUGH EL GIGANTEN MARKETPLACE/ Gör inga inköp via El Giganten Marketplace!!! El Giganten gives you 30 days possibility return in the invoice they send you when you buy in their MARKETPLACE, but when you receive the product, they suddenly state that is just 14 days - not only they do not take any responsability for the return, but what one buys never appears in your El Giganten site (min sida) and whenever you contact their customer service, they keep on pointing to that, stating that all information is there when there is none! They state they send you original information from the seller when they deal with either ZOOMICI orTHE STOCK NETWORK SE (which doesn´t even exist, and that is supposed to represent a FRENCH intermediary company called STOCKLY) - in fact both are French companies bordering on scammish, as THEY ARE NOT THE ACTUAL SELLERS, and neither them nor EL Giganten possess any information about the actual seller, which makes returns IMPOSSIBLE! El Giganten then say they cannot issue a return ticket, and then send you the address of the actual e-commerce company IN FRANCE when ones package did not come from them, potentially losing it and making no one responsible! BEWARE!//El Giganten ger dig 30 dagars returrätt i fakturan de skickar till dig när du köper på deras marknadsplats, men när du får produkten säger de plötsligt att det bara är 14 dagar - inte nog med att de inte tar något ansvar för returen, men det man köper visas aldrig på din El Giganten webbplats (min sida) och när du kontaktar deras kundtjänst fortsätter de att peka på det och säger att all information finns där när det inte finns någon! De säger att de skickar dig originalinformation från säljaren när de handlar med antingen ZOOMICI ellerTHE STOCK NETWORK SE (som inte ens finns, och som ska representera ett FRANSKT förmedlingsföretag som heter STOCKLY) - i själva verket är båda franska företag som gränsar till scammish, eftersom de inte är de faktiska säljarna, och varken de eller EL Giganten har någon information om den faktiska säljaren, vilket gör returer omöjlig! El Giganten säger sedan att de inte kan utfärda en returbiljett och skickar dig sedan adressen till det faktiska e-handelsföretaget I FRANKRIKE när ditt paket inte kom från dem, potentiellt förlorar det och gör ingen ansvarig! VAR FÖRSIKTIG!

VERY VERY Bad service,I have bought a laptop in Sweden but now it doesn't not work! they have obligated me to bring the device in Sweden even if I live in Italy now. So I have shipped my device from Italy to Sweden for a repair, paying by myself all the expense (120€). The device after repair by Elcare Nordic presents the same identical problem(even though they have written motherboard changed) wow so strange the laptop does not works (display black)... after some days, phone calls I brought the device to a support depot Lenovo in Italy and SURPRISE, the problem was ONLY the card wifi and not the MB. Now the elgiganten does not take any responsibility and doesn't want to give my money back! They have damaged me economically and psychologically! they wrote me: Unfortunately, we cannot cover the shipping costs that you need to pay to send it to Sweden. Still now the Elcare Nordic does not give me an answer!!

Hi
Never order any product online Elgiganten. They will just take money for all and never deliver anything.
Customer care just moving you to next customer services. Problem remains same without solution. Do not waist time at online and then wait or wait and loss money.
Thanks & Regards

Had to return somewhat faulty product. But employee that took it in gave a wrong description to the defect. Making it seem like there is nothing wrong with the product. I noticed it only after the product was turned in.
I've contacted customer service as soon as could and asked them to change the description. They said that they did. (They did not)
They also have this policy that you have to pay them 500 SEK if they think that there is nothing wrong with your product.
After two weeks they notify me that my product is just fine (what I feared from the start) and when I came to pick it up I see the initial wrong description of defect that customer service promised to edit.
The box was improperly closed. Hinting dismissive attitude by whoever was "examining" the product.
After complaining about this at the counter to employee he offered me to go through yet another repair process while commenting that I am the lucky one because they have not charged me 500 SEK for "diagnostics".

Then I asked my money back. Initially he said that it is impossible but after a bit of arguing he gave me a refund.

Do not buy at Elgiganten unless you absolutely have to! They will try to screw you over using every possibility.
If you think that your product will need maintenance (electronics) return it to them while you still can and buy it elsewhere. Also bring a printed quote from Swedish customers law about a refund with you. No company policy stands over the law.

Elgiganten has unreasonable requirements in the process of delivering the washing machine installation service. On Nov 20th 2023 I purchased a washing machine and arranged delivery. Since then, the installation crew have been to my place 4 times, each time with a new excuse for why they cannot complete the installation.

The first visit they claimed to have called, and I did not answer: My phone did not record any calls.
Second visit they said my electrical wall outlet lacked a seal, and asked that I get a new one and the next crew would install it.
Third visit they saw my new outlet, and said yes I had to get it installed first, then they would do the machine.
Fourth visit they said the water pipe needed gängtejp or lin och pasta (common plumbing supplies, which they probably should have if they are installing washing machines), and only installed the machine halfway.
So now after 4 visits and nearly a month, there was still no full delivery of the service paid for. It is reasonable to visit and assess if the installation preparations are unsuitable, so the customer can rectify. However the way this has been handled has effectively blocked usage of an item for nearly a month with excuses.

I would strongly recommend against ordering anything requiring installation from Elgiganten unless one is prepared to tolerate the above.

Very bad customer experience. I ordered during Black Friday and chose one of the closest pick up point for my delivery. The delivery company (Bring) decided that they will deliver my parcel to a different pick up point as they claimed that the pick up location I chose was full. Instead of asking me which other pick up point would be suitable for me, they delivered my parcel to a place which was the furthest away from me. When I contacted Elgiganten customer service and I asked why, they did not apologise just informed me that the currier company has all the rights to do that. In fact they might have the right to deliver a parcel to a different place but it would have been a totally different customer experience if they asked me which other pick up point I prefer or the lovely person at Elgiganten at least could have apologised for the inconveniences they caused. Clearly that is too much to ask for from this company...

Had this particular experience in Elgiganten Nordstan in Goteborg.

Very satisfied with the staff's approach towards customer and problem-solving.
Very polite and respectful.
On the other hand, 4/5 stars for a bad experience with online support, even though I solved the problem (but with a lot of stress before).

I keep waiting for two hours to just get the screen protector from the reception, there is only one person working and he plays around.

I whas in Gøteborg nordstand center on a study trip to Sweden in a week.
I whas first ring to Elgiganten . Dk telefon service because i want to ask why a trimmer could totally Cut my beard of the answar whas that the barbermachine could actually get Down to more than 05 centimeter and because of that Cut my Young mustage beard totally of .

In Elgiganten Sweden in Gøteborg they say when i ask if that could Cut my beard of they say that it could Cut it totally off.
But there whas other barbermachine that not whas a trimmer that whas better.
But a trimmer could Cut of my Young beard totally off
I have went Home to dkk .
And my fatter true This recieve whas a supermaket recieve and threw it in the trash when i not whas Home .
Because he Think it whas a supermarket recieve .
I Downt understand why Elgiganten .se sell a trimmer and say that could Cut my beard totally offf but i should buy another to a more expensive Price that whas a barbermachine .
But they still say that the trimmer could Cut my beard of .and they not ask if i want i online recieve.
Instead they try to find i recieve that could work in Danmark

Moved to Sweden and ordered a chair. I got a beat up used chair with the price of a brand new one.

When I made a complaint they told me I bought it from their market place so I needed to contact a third party. Tectake.

Elgigaten took my money, it was from their website so why do I have to chase down a third party they use, about a complaint? Give me my money back, I'll be happy to return the chair.

I am not going again to this place and the reason is not the store but the parking outside in Kolding.
Instead of spending my money to the store I spent them to a parking fine because i didn't know that it was a privat parking! This is crazy ! Europark and all the private parkings in Denmark is like MAFIA.
I gave them proofs that it was a wrong fine and instead of erase it they raised the fine from 875dkk to 1075dkk! If you want people to enjoy shopping and continue to shop to your shop stop this stupid thing with private parkings outside of big stores.

My teenage son got a summer job this year, and was excited to save up and spend his cash on a pair of headphones.
Our local Elgiganten didn't have them in stock, but suggested that he could have them delivered that night from another store. He paid for the headphones and the delivery and waited eagerly by the door for the entire night, receiving an endless stream of messages about the postage being delayed. He missed out on my birthday dinner, after being told the next day that the headphones were on their way. They never arrived that night, and in fact had never even been sent.

Another few phone calls, and another week later, we were told that a new pair of headphones had been sent and would be arriving within the next few days. First we heard was when they 'missed delivery' (despite having never told us they were on their way at all). Next message we receive is that they couldn't find our address and dropped off the headphones at a pickup point some 30km away in a completely different city.

After 2 weeks, we returned to Elgiganten and requested a refund. We agreed to delivery on August 11th to our home address, not to pick up from another city on August 23rd. The store refused to refund, stating that the headphones were available for pick up and they would do nothing until they were returned to sender another few weeks later.

I was absolutely furious, as they hired the delivery company, and it is their responsibility to provide the product we ordered, not to send it three times as far away as the original store.

My son does not have the money he worked hard for, nor the headphones he ordered, and was now told he has to wait weeks more.

Completely illegal and disgusting behaviour and we will be taking the matter further

LG 65 CS 4K Oled TV 2022
problem with Webos and after 1 month with wifi problem with Elgiganten costumerservise
I buy this tv one month ago and have problem with webos , when i start watch film webos crash and i have masege onscreen need restart and that happened every 15 minutes ( i clean web memory and have las OS ) it not help , one month later start problem with wifi every time i need input password when i start tv ( not recognize network ) i was in shop Elgiganten but personal there cant help (John Öhberg ) its not professional anyway if someone want this tv better dont buy in Elgiganten !!!!! Not recomendet costumer service its terrible and elgiganten erase my feedback !!!!!!!!! Dont trust that company

Dålig upplevelse! de senaste två gångerna jag köper saker från denna leverantör! En order annullerad av säljaren på grund av brist på varor deras butik!! För det andra köpet, dålig feedback om beställningens framsteg och oklar information från kundsupporten och oförmåga att avbryta beställningen även om varorna inte lämnade deras lager!! Att kontakta kundsupporten är hopplöst!! ... Att köpa saker på eBay är mycket mer konsekvent och förtroendevärdigt faktiskt :)

I ordered a TV by Elgiganten, and the next day I got an email that my order was cancelled. I called customer service twice and in both times the agent didn't actually know the reason for it. I guess it's my bad I didn't read the reviews before ordering.

Worst Service. Buying a new mobile phone. A few days later it is on offer for 50%, ask if I, as a club member, can take part in that offer.Although I have opened the product but since they are so few days. Only if I return the product and buy a new one with a new serial number. And the second package is unopened. ( In Denmark they provide far more service)

We ordered an induction oven online in May 2023 for delivery 8th June. Late on 8th June we were told by customer service that it might be delivered 9th June. It didn't arrive either date - we then reorganised for 20th July - we were out of the country so arranged that date. We rang three times during that week to confirm it would arrive on 20th July - it never arrived. We got conflicting reasons from the transporters and customer service. We rearranged delivery for 27th July and rang on 26th to confirm that it would arrive. Late in afternoon when it hadn't been delivered, we rang to be told it would not arrive on 27th and they didn't know when it would arrive. This is the poorest customer service we have ever experienced and we would not recommend Elgiganten to anybody.

Bought online a Dishwasher machine, with a delivery in my apartment and pick-up of the old one. Everything went smoothly. And after two months we are still very happy with the product.