Elite Parts is the best company to deal with for all your Haval/GWM parts! The customer service is top tier, shipping is reasonable, and they make the entire ordering process smooth from the time you... See more
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Very good experience with the spare parts team. Communication via WhatsApp was excellent, and being able to share pictures made it much easier to explain exactly what I needed and get the right advice... See more
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The information though long was clearly outlined and the team was very accessible via what's app to clarify any misconceptions. They were courteous and professional. Only draw back is the heavy shippi... See more
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Excellent service from Elite Parts. Their communication throughout the process was great, with quick responses and clear updates on availability. What really impressed me was their ability to s... See more
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Company details
Written by the company
Eliteparts is the first official website marketplace selling auto-parts for the giant Chinese brands Great Wall GWM and CHERY including auto-parts for CHERY, HAVAL, POER, Wingle, Tank and all other vehicles manufactured under GWM & CHERY. We ship spare parts from China directly to your doorstep worldwide.
Contact info
No. 698, Hanjiang West Road, Xuejia Town, Xinbei District, Jiangsu Province., 212300, Changzhou, China
- +86 159 9684 6558
- Support@eliteparts.org
- www.eliteparts.org
4.5
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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very clear information about all steps…
very clear information about all steps and high communications via WhatsApp
February 28, 2024
Reply from Elite Parts
Thanks a lot for the positive review, we are happy that our service has met your expectations. Looking forward to seeing you again.
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More than excellent customer service
More than excellent customer service, explained eveerything in great detail and fool-proof, timely delivery, and geniune parts.
February 21, 2024
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are happy that our service has met your expectations.
The customer service at elite parts was…
The customer service at elite parts was excellent! The team are very helpful. The items are also exactly original as described. Sadly the same couldn’t be said about the courier (Aramex) which whilst added significantly to the cost (in fact more than the products), the package arrived battered and broken. Would be ideal if we could deal directly with an elite parts agent here in Australia, as the GWM vehicles are very popular here.
February 17, 2024
Reply from Elite Parts
Thank you very much for the positive review. We will work hard to strengthen the packaging materials by using stronger cartons to withstand the difficult shipping conditions in all future orders. We are always happy to serve you and hope to see you again.
Very good experience Order camera for…
Very good experience Order camera for my Car Haval. Received on time with very good quality.Appreciate as they connect with me during delivery process.
February 18, 2024
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are happy to assist you at anytime.
Thank you...
December 26, 2023
Reply from Elite Parts
You’re more than welcome, we are glad that our service has met your expectations.
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Very good service ❤️
December 30, 2023
Reply from Elite Parts
Thank you dear, we are glad that our service has met your expectations.
Honesty in dealing
Honesty in dealing. Cooperation from the beginning of purchase until receipt. Attention to the customer. Original spare parts
January 6, 2024
Reply from Elite Parts
Thanks a lot dear for your feedback and we are happy to assist you at anytime.
Perfect original parts
Perfect original parts
Service very easy and fast
January 15, 2024
Unprompted review
Reply from Elite Parts
Thanks a lot dear, we are glad that our service has met your expectations.
The delivery fees are too much
The delivery fees are too much .
The delivery fees were not well presented by the time of purchase.
November 27, 2023
Reply from Elite Parts
Dear valued customer,
We are sorry that our service didn’t meet your expectations. However, let us tackle all aspects related to the international shipping from China when purchasing Great Wall Parts from our website.
-Regarding the international shipping fees value, it is calculated as per the total package actual weight and never by dimensional weight and accordingly it is the most affordable fees that could be paid for international shipping compared to any other shipping company.
Moreover, these fees are determined and paid to Aramex not to Elite Parts and are not paid on our website at the time of purchase, they are paid to Aramex either online or by cash upon delivery.
-Regarding illustrating the shipping information on our website, When you reach the checkout step on our website, you will find that the website is clearly mentioning that the international shipping fee is “ Cash on delivery by Aramex (7-15 days), $6 is paid for domestic delivery within China from GWM warehouse to Aramex warehouse.”
-Moreover, you will find in each product description on our website both the navigated part weight and a link for Aramex Shipping calculator which you can use to calculate the international shipping fees as per the total shipment actual weight prior to making your purchase from our website.
Aramex Shipping calculator link: https://www.shopandship.com/en/rateandfees
-You can also refer back to our shipping policy on our website for any more clarification from the below link:
https://www.eliteparts.org/pages/shipping-policy
Eventually, the website gives you the privilege to purchase GWM parts at reasonable prices even after adding the shipping and customs fees.
We hope to see you again.
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No clear information from the website…
No clear information from the website regarding international shipping.
It mentioned shipping calculated at the checkout but had to pay separately to shipping company which is more than 50 % of the product value.
November 29, 2023
Reply from Elite Parts
Dear valued customer,
We are sorry that our service didn’t meet your expected requirements. However, kindly let us clarify to you all the aspects related to the international shipping when purchasing Great Wall auto-parts from our website.
-We agree with you that the website is mentioning that shipping is calculated at checkout. But, when you reach the checkout step on our website, you will find that the website is clearly mentioning that the international shipping fee is “ Cash on delivery by Aramex (7-15 days), $6 is paid for domestic delivery within China from GWM warehouse to Aramex warehouse.”
-Moreover, you will find in each product description on our website both the navigated part weight and a link for Aramex Shipping calculator which you can use to calculate the international shipping fees as per the total shipment actual weight prior to making your purchase from our website.
Aramex Shipping calculator link: https://www.shopandship.com/en/rateandfees
-You can also refer back to our shipping policy on our website from the below link:
https://www.eliteparts.org/pages/shipping-policy
Eventually, the website gives you the privilege to purchase GWM parts at reasonable prices even after adding the shipping and customs fees.
We hope to see you again.
Reply from Elite Parts
Thanks a lot dear, we are glad that our service has met your expectations. Looking forward to seeing you again.
Great experience
The customer service was absolutely great, and the product received was unscathed. However the shipping quote was not included on your initial purchase from the site so you will be stung by hefty shipping fee.
October 29, 2023
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are glad that our service has met your expectations. However, you can know the shipping fees for your shipment prior to making your purchase by using Aramex “Shop&Ship” shipping calculator which calculates shipping fees as per the total shipment actual weight.
Moreover, you can find in each product description on our website the actual weight of the product and a link that refers you to SNS shipping calculator. Also, you can refer back to us for any queries regarding the shipping.
Nice and helpful
November 6, 2023
Reply from Elite Parts
Thank you for your nice words sir, we are glad to help you at anytime.
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Great performance and really appreciated
November 26, 2023
Reply from Elite Parts
Thanks a lot dear, looking forward to seeing you again.
Great store
The items was as described, got a great customer service experience and they walked me through the entire process since purchasing until i received the product
November 10, 2023
Reply from Elite Parts
Thanks a lot dear for your valuable review, at your service at anytime.
Excellent customer service
Real-time follow-up
And solve problems related to shipping
Good prices
Excellent customer service
October 20, 2023
Reply from Elite Parts
Thanks a lot dear for your valuable feedback, we are glad that our service was meeting your expectations.
The service of elite parts was…
The service of elite parts was excellent
Cost wise and time wise.
November 9, 2023
Reply from Elite Parts
Thanks a lot dear, we are happy that our service was meeting your expectations.
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Very good experience
October 25, 2023
Reply from Elite Parts
Thanks a lot dear, we are happy that our service was meeting your expectations.
I hope the company rewards
May God’s peace, mercy, and blessings be upon you. Frankly, this company is an excellent company, and their treatment is very sophisticated. The one who was in charge of the site, frankly, was very ethical and followed up with me first. Any inquiry or request for a price quote was not neglected with me and they were sent to me immediately. By God, I advise dealing with them seriously without any compliments.
July 20, 2023
Reply from Elite Parts
Thanks a lot dear for your comprehensive feedback, we hope to get in touch again in your next order on our website.
Reply from Elite Parts
Thank you Mr.Hesham, serving you was a great pleasure to us.
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