Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
Everything was great except the mystery bars. I thought they'd be 12 different flavours, not 1 terrible flavour. I asked around and couldnt give them away. Had to throw them all away. Literally chargi... See more
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The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customer... See more
Company replied
Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Online order - shop collect
Placed the order online, received a text message shortly after saying the order is ready for collection. The shop assistant was awseome, helped answer some mpre question
July 23, 2026
Fast delivery and great price!
July 22, 2026
Products came at a great price and time…
Products came at a great price and time and condition.
July 24, 2026
Super helpful and knowledgeable on all…
Super helpful and knowledgeable on all supplements
August 9, 2026
Unprompted review
I found what I wanted quickly and…
I found what I wanted quickly and serviced was excellent
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The pre workout is really good and…
The pre workout is really good and I’ve almost already finished the protein and it’s been like 2 weeks
July 20, 2026
Reply from Elite Supps
Hey Luka
We're so happy to hear you're enjoying our pre-workout and protein! It's great to know they're working well for you.
Elite Supps
Useful information and guides
Very easy to navigate through the website and find reliable information about various supplements.
July 19, 2026
Reply from Elite Supps
Hey Lacey
We're so glad to hear you found our website easy to navigate and our supplement information reliable. Thank you for your positive feedback!
Elite Supps
Good protein questionable gimmicks
Gold std whey is good quality.
Elite price was ok
“Free mystery gift” gimmick - i got a water bottle which broke same day. Sent elite an email, they said another would be sent which never arrived
June 2, 2026
Reply from Elite Supps
Hey Mick
We appreciate you sharing your feedback regarding the whey and your experience with the mystery gift.
Please reach out to us by email so that we can rectify the shaker issue for you.
Elite Supps
Didn’t take long for goods to arrive
Didn’t take long for goods to arrive, good service
July 23, 2026
Reply from Elite Supps
Hey Darren
We're so happy to hear that your goods arrived quickly and that you experienced good service! Thank you for your positive feedback.
Elite Supps
Protein arrived open & damaged
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
July 16, 2026
Reply from Elite Supps
Hi Stacey
Thank you for taking the time to share your feedback. We're sorry to hear about the condition your order arrived in and that you were disappointed with the outcome of your enquiry.
We understand how frustrating it would be to receive a product that isn't in the condition you expected. After reviewing your order, the damage reported was assessed as transit-related. As Shipping Protection was not selected at checkout, our policy does not provide coverage for damage that occurs during shipping in these circumstances, which is why we were unable to offer a replacement or compensation.
We also appreciate your feedback regarding your experience with our customer service. While we understand you were seeking a different outcome, we apologise that our communication left you feeling unsupported. We always aim to treat our customers with respect and empathy, even when we're unable to provide the resolution they were hoping for.
We appreciate your feedback, as it helps us review both our processes and how we communicate our policies.
Elite Supps
Reply from Elite Supps
Hey Shaun
We're happy to hear that our product met your expectations and arrived quickly. We appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Nicole
We're so happy to hear that you found great value in our products and that your delivery was quick! We truly appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Maci
Thank you for your wonderful review! We're so happy to hear that you had a great experience with our website and that your delivery arrived quickly. We truly appreciate your feedback.
Elite Supps
Great prices
Great prices, great quality and super quick dispatch. The hoodies are very nice quality.
July 23, 2026
Reply from Elite Supps
Hey
We're so happy to hear that you're impressed with our great prices, quality, and quick dispatch. We're glad you love the hoodies!
Elite Supps
Excellent quality products and really…
Excellent quality products and really good, fast service.
July 23, 2026
Reply from Elite Supps
Hey shea
We appreciate your positive feedback! We are so glad you are happy with the excellent quality of our products and our fast service. Thank you!
Elite Supps
Quick service with quality products and…
Quick service with quality products and good prices.
July 22, 2026
Reply from Elite Supps
Hey Troy
We're so happy to hear that you experienced quick service and found our products to be of quality and well-priced! Thank you for your positive feedback.
Elite Supps
The process of using the online service…
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customers. Plus the products they stock are really good. I'm a big fan of Max's products so I like being able to stay on top. And the delivery is very prompt
July 22, 2026
Reply from Elite Supps
Hey Kris
We are so glad to hear you find our online service convenient and appreciate the discount codes we offer to our valued customers. It's wonderful that you enjoy the products we stock, especially Max's, and that our prompt delivery meets your expectations. Thank you for your fantastic feedback!
Elite Supps
Reply from Elite Supps
Hey Steven
We are so pleased to hear you had a great experience with our service. Your positive feedback means a lot to us!
Elite Supps
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