Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
Always has great prices and great customer service. Their website is super easy to navigate and ordering is a breeze, plus free shipping when you spend $150 or more is a godsend for me. Delivery is al... See more
Company replied
Elite Supps have one of the best customer services I’ve ever experienced. Great deals, prices & discounts on products, especially if your a member you can earn good cash back, depending on the cost... See more
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Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
Asks customers to review
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⭐️ Very disappointing products and…
⭐️ Very disappointing products and customer service
I purchased the Mrs Taste Barbecue, Tomato, Buffalo and American Burger sauces, and unfortunately, I found all of them extremely disappointing. The taste was very sour, unpleasant and completely unpalatable. I genuinely could not enjoy any of the sauces and felt that they were a waste of money.
What made the experience even more frustrating was the response when I contacted the company to request a refund or return the products. I was essentially told that it was considered a “change of mind” and that they would not provide a refund unless the products were damaged or broken.
I understand that businesses need policies around change-of-mind returns, but this wasn’t simply a case of me changing my mind about wanting the products. I purchased them expecting sauces that would be enjoyable and usable, and instead found the flavour so unpleasant that I couldn’t eat them.
Given the price of the products, I expected much better quality and, at the very least, a more understanding approach from customer service. Unfortunately, based on both the products themselves and the way my complaint was handled, I would not purchase Mrs Taste sauces again or recommend them to others nor would I recommend Elite supplements!
Very disappointing overall.
September 1, 2026
Easy to use website, excellent product range and prompt delivery.
Easy to use website. Prompt delivery. Great range of products.
August 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery to remote QLD within days!!
Delivery to remote QLD within days!!! Lovely clean quality supplements
August 30, 2026
Reply from Elite Supps
Hey Sally
We're so glad to hear our delivery to remote QLD was quick and that you appreciate the quality of our supplements! We truly value your positive feedback.
Elite Supps
it was great my delivery came and…
it was great my delivery came and everything was intact
i absolutely love the products it’s really high quality and good taste as well
my only issue is that with the bottle the lid broke and is not leakproof anymore.
August 30, 2026
Reply from Elite Supps
Hey there
We are so happy to hear that you loved our products and their quality!
We are sorry to learn about the issue with the bottle lid. We appreciate you bringing this to our attention.
Please feel free to email us at enquiries@elitesupps.com.au and we can asses this for you.
Elite Supps
Best and taste amazing
July 21, 2026
Reply from Elite Supps
Hey Reanne
We are so happy to hear that you enjoyed our product and found it to be the best! We truly appreciate your kind words.}
Elite Supps
Horrible customer service
Last online purchase with them was terrible
Bought 3 bags of nexus protein water and it arrived damaged.There was protein powder all over the box.
Reached out to customer service and they couldn't do anything because I didn't pay for shipping insurance
I felt worse when I stabled upon this review page and found out that others have also experienced damaged goods.
This only shows that elite supplements do not care about customer experience
Never going to patronise them again
August 31, 2026
Unprompted review
Reply from Elite Supps
Hey Shermen
We’re really sorry to hear about your experience and understand how frustrating it would have been to receive your order in that condition.
We did ask for further information so we could properly assess what had been damaged and look into the issue for you. Unfortunately, we weren’t provided with clear photos showing which items had been affected, which meant we weren’t able to progress the claim further.
We’re sorry if this left you feeling like we didn’t care about your experience. That certainly isn’t the impression we want to leave, and we genuinely appreciate you taking the time to share your feedback.
Elite Supps
Reply from Elite Supps
Hey David
We're happy to hear that you enjoyed our protein powder. We appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Debra
We are so happy to hear that your ordering experience was easy and that you received your delivery quickly. We truly appreciate your positive feedback!
Elite Supps
Reply from Elite Supps
Hey Angel
We are so glad you love our service!
Our team looks forward to you shopping with us in the future!
Orders always arrive fast even being…
Orders always arrive fast even being north of bundaberg, top quality, great service, highly recommend.
August 27, 2026
Reply from Elite Supps
Hey there
We're so happy to hear your orders arrive quickly, even being north of Bundaberg! We truly appreciate your kind words about our quality and service.
Elite Supps
Reply from Elite Supps
Hey Josh
We're so glad you're happy with our products and appreciate the fast dispatch! Thanks for sharing your positive feedback.
Elite Supps
The service is excellent
The service is excellent. Checkout is a breeze and items received promptly
August 18, 2026
Reply from Elite Supps
Hey there
We're so happy to hear that you found our service excellent and that checkout was a breeze! We're also glad your items arrived promptly. Thank you for your positive feedback!
Elite Supps
Package arrived in good time and well…
Package arrived in good time and well packaged, good communication and updates... thankyou for your help...
August 23, 2026
Reply from Elite Supps
Hey there
We're so pleased to hear your package arrived promptly and was well-protected! We're also glad our communication and updates were helpful. Thank you for your kind words!
Elite Supps
Reply from Elite Supps
Hey Leanne
We're thrilled to hear that your order arrived on time and that you enjoyed the fantastic flavour of our products! We truly appreciate your positive feedback.
Elite Supps
Great service super fast delivery
Great service super fast delivery! Highly recommended A+++++
August 25, 2026
Reply from Elite Supps
Hey Himi
We appreciate your positive feedback! We are so glad you are happy with our great service and super fast delivery. Thank you for your support!
Elite Supps
Lack of alternative delivery options amounts to added & undisclosed sales tax
The product itself was perfectly fine, and the delivery time was reasonable. However, the delivery options were a major disappointment.
Despite living in a metropolitan area and having one of the company’s outlets in a major shopping centre less than 5 km from me, I was unable to select Click & Collect. The option was simply greyed out and unavailable.
I also tried to have the order delivered to an Australia Post parcel locker, but after entering my address, that option was also greyed out and unavailable.
As a result, I had no choice but to pay more than $16 for delivery. When the reasonable alternatives are effectively unavailable, I feel that this becomes more than just a delivery fee. It feels more like an undisclosed additional sales tax.
I have no issue with the product or the speed of delivery, but the lack of accessible delivery options, particularly for customers living close to one of the company’s physical outlets, left a very poor impression. I won't be buying from them again (I had no choice on this occasion, as I had an eVoucher).
September 3, 2026
Unprompted review
Reply from Elite Supps
Hey there
Thanks for taking the time to share your feedback, and we’re really sorry for the confusion around the available delivery options.
Some of our stores don’t opt in to Click & Collect, which is why this option wasn’t available for your order. We completely understand how confusing and frustrating this would have been, particularly when you live so close to one of our stores.
We’re also sorry that the available delivery options meant you had to pay for shipping when you were hoping to use Click & Collect or a Parcel Locker.
We really appreciate you bringing this to our attention and apologise again for any confusion caused.
Reply from Elite Supps
Hey Sue
We're so happy to hear that you found our product great, ordering easy, and that it arrived quickly! We truly appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Andrea
We're so happy to hear we meet all your needs! We appreciate your kind words.
Elite Supps
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