Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
Elite supps have a variety of different pre workouts, protein powders, fat burners. All of those are good for people who either wanna get in shape, thinking about getting into competition.
Company replied
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... See more
Company replied
Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Didn’t take long for goods to arrive
Didn’t take long for goods to arrive, good service
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Protein arrived open & damaged
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
July 16, 2026
Reply from Elite Supps
Hi Stacey
Thank you for taking the time to share your feedback. We're sorry to hear about the condition your order arrived in and that you were disappointed with the outcome of your enquiry.
We understand how frustrating it would be to receive a product that isn't in the condition you expected. After reviewing your order, the damage reported was assessed as transit-related. As Shipping Protection was not selected at checkout, our policy does not provide coverage for damage that occurs during shipping in these circumstances, which is why we were unable to offer a replacement or compensation.
We also appreciate your feedback regarding your experience with our customer service. While we understand you were seeking a different outcome, we apologise that our communication left you feeling unsupported. We always aim to treat our customers with respect and empathy, even when we're unable to provide the resolution they were hoping for.
We appreciate your feedback, as it helps us review both our processes and how we communicate our policies.
Elite Supps
Reply from Elite Supps
Hey Shaun
We're happy to hear that our product met your expectations and arrived quickly. We appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Nicole
We're so happy to hear that you found great value in our products and that your delivery was quick! We truly appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey Maci
Thank you for your wonderful review! We're so happy to hear that you had a great experience with our website and that your delivery arrived quickly. We truly appreciate your feedback.
Elite Supps
Great prices
Great prices, great quality and super quick dispatch. The hoodies are very nice quality.
July 23, 2026
Reply from Elite Supps
Hey
We're so happy to hear that you're impressed with our great prices, quality, and quick dispatch. We're glad you love the hoodies!
Elite Supps
Excellent quality products and really…
Excellent quality products and really good, fast service.
July 23, 2026
Reply from Elite Supps
Hey shea
We appreciate your positive feedback! We are so glad you are happy with the excellent quality of our products and our fast service. Thank you!
Elite Supps
Quick service with quality products and…
Quick service with quality products and good prices.
July 22, 2026
Reply from Elite Supps
Hey Troy
We're so happy to hear that you experienced quick service and found our products to be of quality and well-priced! Thank you for your positive feedback.
Elite Supps
The process of using the online service…
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customers. Plus the products they stock are really good. I'm a big fan of Max's products so I like being able to stay on top. And the delivery is very prompt
July 22, 2026
Reply from Elite Supps
Hey Kris
We are so glad to hear you find our online service convenient and appreciate the discount codes we offer to our valued customers. It's wonderful that you enjoy the products we stock, especially Max's, and that our prompt delivery meets your expectations. Thank you for your fantastic feedback!
Elite Supps
Reply from Elite Supps
Hey Steven
We are so pleased to hear you had a great experience with our service. Your positive feedback means a lot to us!
Elite Supps
Reply from Elite Supps
Hi Zac
For any order issues we ask that you please reach out at enquiries@elitesupps.com.au and we can asses and rectify this for you.
Thanks so much!
Elite Supps
Repeat customer.
Repeat customer.
Always satisfied with delivery, discounted products and good service.👍
July 19, 2026
Reply from Elite Supps
Hey Vee
We truly appreciate your continued loyalty and kind words! We are so glad to hear we consistently meet your expectations with our service and products.
Elite Supps
Spent enough to not be charged…
Spent enough to not be charged shipping.
Then was charged shipping at checkout
July 13, 2026
Reply from Elite Supps
Hi Joel
We're sorry for the confusion.
Based on your order, you qualified for free standard shipping. The shipping charge at checkout was because Express Shipping was selected instead, which incurs an additional charge.
We appreciate your feedback and hope this helps clarify what occurred. If you have any further questions, please let us know.
Elite Supps
Reply from Elite Supps
Hey Jeremy
Thank you for your feedback.
We're sorry you were disappointed with our response. We did investigate your enquiry and explained that the product is filled by weight, not by the size of the container, and that the empty space is intentional to help protect the contents during transport.
As the retailer, we're unable to alter the manufacturer's packaging or fill levels. We recommended contacting MAX's directly because they're the only ones who can review and make changes to the product's packaging or manufacturing process.
We appreciate you taking the time to share your concerns and have passed your feedback on.
Elite Supps
Reply from Elite Supps
Hey Jason
We are so happy you love our service!
We look forward to you shopping with us again in the future!
Elite Supps
Replied super fast and directed me on…
Replied super fast and directed me on the right people for my enquiry ! Thank you
July 29, 2026
Unprompted review
Reply from Elite Supps
Hey there
We're so glad we could assist you quickly and connect you with the right team for your inquiry! Thank you for your kind words.
Elite Supps
Reply from Elite Supps
Hey Claire
We're so happy to hear that your order arrived promptly and that you enjoyed the free gift! We appreciate your positive feedback.
Elite Supps
Reply from Elite Supps
Hey David
We are so happy to hear that you are very satisfied with the service you received. We truly appreciate you taking the time to share your positive experience with us!
Elite Supps
Such quick delivery!
July 12, 2026
Reply from Elite Supps
Hey Chloe!
We are so happy that you love our fast delivery!
We look forward to you shopping with us in the future!
Elite Supps
Tthr prompt arrival of the product.
The product arrived promptly within a specified time. The product was of good quality. Also the product was not too expensive. The product arrived in good order.
July 16, 2026
Reply from Elite Supps
Hey Ana
We're so glad to hear that your product arrived promptly and in good condition! We appreciate you acknowledging the quality and value. Thank you for your wonderful feedback.
Elite Supps
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