Elsons Tools Reviews 

560
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that ordering online is quick and simple, accompanied by very competitive prices across their favorite tools. People frequently praise the swift delivery service, noting that packages often arrive right on time or even the next day. However, some customers also noted occasional problems with the courier service and unexpected delivery delays. A few buyers experienced specific issues where packages took significantly longer than expected to arrive or faced failed drop-off attempts. Other customers mentioned receiving incorrect items or missing components, which required extra effort and time to sort out.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

Consumers find price to be positive and consistently report finding the best deals and most competitive... See more

Product

Clients share positive opinions on product quality, highlighting that items are genuine and match their... See more

Service

Customers express high satisfaction and appreciation for the service provided. Consumers frequently highlight... See more

Order

Reviewers mention positive feedback about order processes, highlighting quick deliveries and easy website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Festool stuff is expensive, everyone knows that but Elsons prices seem to be as good as you’d find anywhere. Very fast delivery makes them hard to beat. Will definitely be ordering from them again.

Rated 5 out of 5 stars

Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more

Company replied

Rated 5 out of 5 stars

Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more

Company replied



Company details

  1. Hardware Store
  2. Tool Store

Written by the company

We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.

Our promise to you

Written by the company

We're committed to our customers!
As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service

Contact info

4.8

Excellent

TrustScore 5 out of 5

560 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(560)

539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing services

Amazing services Elsons tools has everything I’ll ever need so will be definitely ordering again from them.

Delivery was quick and the price was the best I’ve seen online.

February 5, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the positive review

Rated 2 out of 5 stars

APC delivery Service

The whole purchase was nice and smooth.
Company Elsons Tools was pretty quick to respond with any issues with delivery service.

APC delivery Service unfortunately this company is not up to the standard. The delivery slots was not accurate. One day he will say that he’s going to be delivered between hours in the afternoon. He tried to deliver it in the morning complaining that no one was at home even if he gives the actual timeslot eventually after first time I receive a text message saying that he’s gonna be delivered between 5 o’clock in the afternoon to 7 o’clock in the afternoon he comes along and deliver the stuff at 12:30 pm
Luckily, my wife was at home to pick up the stuff. He literally shovel the package into her hands like he was a piece of garbage.
Not very happy I will think twice to buy from this company despite that they try to help.
I think that’s it .

June 29, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for your review. I am sorry to hear you are unhappy, we strive to provide a good service to our customers. Apologies for the issues you encountered with the courier company. Your feedback has been taken on board and we will strive to do better, if you was to use us in the future.

Rated 5 out of 5 stars

Best prices and the fastest delivery…

Best prices and the fastest delivery I've experienced for tools . Ordered after 5pm and still arrived the next day for no extra cost. All paperwork emailed instantly and constant updates. Brilliant experience

June 15, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the positive feedback

Rated 5 out of 5 stars

Good price and excellent service

Good price, excellent service. Item received following day. Have purchased from here a number of times. Recommend seller.

June 26, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the recommendation

Rated 5 out of 5 stars

Elsons Tools good service.

Purchased two power tools on separate occasions both were dealt with efficiently and arrived the following day. I had a query with one order and that was dealt and resolves swiftly so I have no hesitation in recommending Elsons Tools

June 11, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the wonderful review

Rated 5 out of 5 stars

Needed a new strimmer

Needed a new strimmer I wanted to go for a metabo one as already have a mower. Don't Google Search and come up with Elsons tools and I thought why not give them a go and was very happy with my purchase and arrived on time very well packaged would definitely use again

June 8, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the 5 stars

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