Elsons Tools Reviews 

564
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 540 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times and competitive pricing available on all popular professional tools. Consumers are consistently impressed by the helpful service and clear communication throughout every stage of purchase. People also really appreciate the smooth, user-friendly ordering process that makes finding the right equipment completely effortless. However, some people mentioned occasional issues with courier delivery delays, unexpected tracking problems, and frustrating shipping updates from carriers. A small group of reviewers also experienced missing accessories or incorrect product shipments that required prompt customer support follow-up to resolve.

What people talk about most

Delivery service

Customers report widespread satisfaction regarding the exceptionally fast and timely delivery service. Many... See more

Price

Users describe positive interactions with price, noting that items are available at highly competitive and... See more

Product

Customers consistently note positive experiences with product, highlighting high quality, great value, and... See more

Service

Clients share positive opinions on service, highlighting efficient support and quick delivery times.... See more

Order

People report positive experiences with order, highlighting fast and efficient service. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Festool stuff is expensive, everyone knows that but Elsons prices seem to be as good as you’d find anywhere. Very fast delivery makes them hard to beat. Will definitely be ordering from them again.

Company replied

Rated 5 out of 5 stars

Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more

Company replied

Rated 5 out of 5 stars

Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more

Company replied

Rated 5 out of 5 stars

I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more

Company replied



Company details

  1. Hardware Store
  2. Tool Store

Written by the company

We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.

Our promise to you

Written by the company

We're committed to our customers!
As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service

Contact info

4.8

Excellent

TrustScore 5 out of 5

564 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(564)

544 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed a new strimmer

Needed a new strimmer I wanted to go for a metabo one as already have a mower. Don't Google Search and come up with Elsons tools and I thought why not give them a go and was very happy with my purchase and arrived on time very well packaged would definitely use again

June 8, 2026
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Reply from Elsons Tools

Thank you for the 5 stars

Rated 5 out of 5 stars

Excellent!

Excellent service. Quick dispatch & delivery. Will be recommending Elsons to people.
Thanks!

June 8, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the recommendation

Rated 4 out of 5 stars

Good bit of kit

Good bit of kit. Unfortunately the delivery was a day later than expected

June 15, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for your review. Sorry to hear the delivery company let is down on this occasion

Rated 5 out of 5 stars

I had a problem with the delivery…

I had a problem with the delivery emailed customer service and was replied to same day and problems all resolved
Service is second to none

June 3, 2026
Elsons Tools logo

Reply from Elsons Tools

Thank you for the excellent review. Sorry to hear you had problems with the delivery on this occasion

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