I had some issues with my Elvie Pump and it took a bit of time and troubleshooting to get to the right solution. However, once my case was escalated, the customer service team was very helpful a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I love the pump itself - super convenient and subtle. However the website quotes next day delivery, but my pumps took a week to arrive. When I chased I was informed there were issues with the warehous... See more
Company replied
I invested in two Elvie pumps as I thought they would be the best on the market due to their higher price. However I’m not impressed as I’ve had constant issues and constantly speaking to their custom... See more
Company replied
I recently reached out about replacement parts for my pump. I ended up getting disconnected from the chat because I didn’t respond to an inquiry quick enough. I was told I had 5 minutes but that chat... See more
Company replied
Company details
Written by the company
We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives. Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.
Contact info
United Kingdom
- questions@elvie.com
- www.elvie.com
3.5
Average
12K reviews
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best ever customer service and product
Best ever customer service and product
November 13, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
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Great customer service
Elvie did wonderful with customer service and got me a new pump sent very quickly after my original one stopped working a week after I got it!
November 8, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
DO NOT BUY - impossible to buy key replacement parts rendering an expensive pump useless!
I have been using Elvie Stride pump well with my baby for a few months when suddenly the pump sucked milk backwards into the tubing one morning and made a funny noise. Contacted Elvie support who advised me that they would send me a new hub as this is under warranty but the washable parts were not and I would need new tubing (single connect kit). I was also incorrectly told that I needed new cups for the pump as they were damaged based on a photo I sent - however on further investigation by myself I have found out they were not damaged and on questioning this with Elvie they confirmed they made a mistake the first time round and they were indeed a different model and not damaged (probably trying to make me purchase even more new parts as a money making scheme).
I have now tried to buy the single connect kit from multiple recommended retailers in the list they have sent me and it is not available at any of these stockists and it is out of stock on the Elvie website. I now have no way of pumping to feed my baby and have been sent a second hub for the pump by Elvie but that is still rendered completely useless as I have no way of attaching the cup and hub together as i cannot find anywhere in the UK with the connect kit in stock. Elvie are unable to provide me with any helpful advice other than to keep checking stock and ring round other retailers. It feels very pointless to have a 2 year warranty on one part of the pump and replace this, if I am still unable to use the pump because no other parts are available for it. I am now going to have to buy a whole new pump in order to feed my baby at a cost to me and her as no doubt the stress and time wasted with only a hand pump has affected my milk supply - the service is shocking for a company that claims to be the best in supporting mums with their feeding journeys.
I also waited to hear from the escalation team regarding the matter who didn’t even open conversation regarding this, they just sent an email which had no additional information and just stated the same solution of signing up to waitlist for the item to come in stock. Again, showing a lack of understanding of the feeding journey and how much problems such as this will affect a mum’s supply.
The whole experience has been totally unsatisfactory and their help with finding a solution for a broken pump. On asking to submit a formal complaint I was told there is no formal complaints contact and that the conversation in WhatsApp is the only method of complaining. Another unsatisfactory service from such a big company.
If you’re wondering whether the Elvie pumps are worth it based on their warranty and customer service, my advice would be no. Go for another pump that is cheaper to start with and that will hopefully help their customers on their feeding journeys rather than offer unhelpful solutions that just cause more anxiety and time wasted.
November 17, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We've reached out to you by email so we can address the issue you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
happy with customer service
they gave me clear instructions and quickly got me the pump parts I needed.
October 1, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
I had an issue and it was solved…
I had an issue and it was solved simply, and fast. Very friendly team members. I can recommend the Elvie!!!
November 6, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
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Good experience with customer services.
November 4, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
I am frustrated beyond reason at trying…
I am frustrated beyond reason at trying to contact this company. Despite following their instructions to contact them I keep getting emails saying 'this email is no longer in use' . Go to website and am directed to an International address. This item arrived the next day after ordering. It definitely came from a UK dispatch. I need to return a manual pump ordered in error. Will not bot buy the electric pump after thisOrder number:
LVO-68FF90D45C947
Order placed:
3:33pm 27 Oct 2025
Carrier
DPD
Tracking reference
2875581468 Dear Elvie This item was purchased in error having been sent an incorrect link. I would like to return this item. Please provide return details Many thanksAngela French
November 3, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We've reached out to you by email so we can address some of the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
I was told an item was being shipped…
I was told an item was being shipped last week and I never received a tracking number. The estimated shipping time was 2-3 business days and it arrived 6 days later.
October 23, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us this review. We would like to offer our sincere apologies for your experience. We care about our customers and your experience when using our products, and we are always looking for ways we can do better.
We completely appreciate that pumping is time sensitive and we will always endeavor to send out replacement parts on the fastest delivery service possible, however, as I'm sure you can appreciate, we do use third party couriers therefore some delays are outside of our control.
Your feedback is really valuable to us and we have transferred your feedback to our dedicated department so they can consider your comments.
Kind regards,
Elvie
They resolve any incident instantly
I had a problem with my Elvie Pump. It wouldn't turn on when I charged it. I wrote to customer service and they fixed it within three days. I received the replacement device within three days and was able to continue pumping milk for my baby. They're excellent.
October 22, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
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Customer service my replacement request…
Customer service my replacement request under warranty easy and fast.
October 16, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Great customer service
Great customer service. The team resolved my query quickly and had spare parts out the next day.
October 17, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Customer service agents were responsive.
October 13, 2025
Unprompted review
Reply from Elvie
HI,
Thank you for taking the time to leave a review — we really appreciate your 4-star rating!
Your feedback is really valuable to us, and we have transferred your feedback to our dedicated department so they can consider your comments.
Kind regards,
Elvie
Excellent customer service
Easy to contact. Quick response. Issue resolved during first conversation. excellent customer service. would recommend.
October 8, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you! We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
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broken promises by escalation team and elvie blocked me
pump broke down within 1 month. Replacement part was not in stock and I was told to wait.
2 months gone by and parts are still not in stock.
I was told i would be contacted within 24-48 hours by the escalation team, but I wasn't contacted.
Tried to reach out to Elvie again but now there is no ai bot response anymore so it seems i'm blocked.
I advise everyone not to trust this company. They wont keep their word.
October 12, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review. We've reached out to you by email so we can address the issues you've raised. Your happiness is important to us, so we hope we can turn your experience around.
Kind regards,
Elvie
Not worth the money
I have been using the elvie for a year and while the convenience of having a wearable pump is appealing, the reality is that it is not effective, it leaks frequently and despite it being "hands-free" you still have to sit, hold it to your breast, and not move to get any significant yield. Do not waste your money on this product.
October 4, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us a review.
We'd love to have the opportunity to try and make this right for you.
Please contact us via our Support pages at www.elvie.com/support
Kind regards,
Elvie
The representative was very helpful
The representative was very helpful. Just wish i got a tracking number for my package
October 1, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you!
We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
Amazing service from Elvie team
Amazing service from Elvie team. Understood my concern and swiftly had it sorted not once but twice.
September 9, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you so much for your kind words and 5-star review! We're really glad to hear that you had a positive experience with our team and that we were able to support you!
We always aim to provide fast, helpful service, and it’s great to know we could be there when you needed us.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help.
Kind regards,
Elvie
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Item is broken
Item is broken. Reached out to obtain replacement under warranty. Was told it was ordered but now I have been waiting for the factory for over a week. This is my primary pump.
This is a known issue with the elvie strides, yet I am unable to purchase the cups and the connector cords for the elvie stride 2.
September 5, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you for your feedback, we would like to offer our sincere apologies for your experience so far while using Elvie Pump. We care about our customers and your experience when using our products, and we are always looking for ways we can do better.
Your Pump comes with a two-year warranty, so if it is not working as expected, please do get in touch with our customer care team here: https://www.elvie.com/about/contact and we will be more than happy to help.
Kind regards,
Elvie
My pump was supposed to ship in 3…
My pump was supposed to ship in 3 business days. It has been over 2 week and no one can tell me where it is or if it’s even coming. I’ve reached out to support multiple times and they always end the conversation saying I will receive an update via email and I never do after the session. You guys product was faulty and now my pumping experience is ruined because I’ve been without a pump for so long.
September 12, 2025
Unprompted review
Reply from Elvie
Hi, thank you for taking the time to leave us this review. We would like to offer our sincere apologies for your experience so far while using Elvie Pump. We care about our customers and your experience when using our products, and we are always looking for ways we can do better.
We completely appreciate that pumping is time sensitive and we will always endeavor to send out replacement parts on the fastest delivery service possible, however, as I'm sure you can appreciate, we do use third party couriers therefore some delays are outside of our control.
Your feedback is really valuable to us and we’d like the opportunity to make this right. Please contact us via our Support pages at www.elvie.com/support
Kind regards,
Elvie
The service is great
The service is great. A part of my Elvie pump was broken and they directly send the part without having to pay. The service was fast so that I was able to use the pump very quickly again.
September 11, 2025
Unprompted review
Reply from Elvie
Hi,
Thank you for your 5-star review! We’re so happy to hear that our team was able to get you the part you needed quickly and easily.
It’s our goal to make sure you can pump without any issues.
If you ever need anything else, we’re always here to help. You’ve got this, Momma — and we’ve got you!
Kind regards,
Elvie
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