Elvie Reviews 11,795

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Fantastic service! Contacted Elvie to raise an issue with the hub (I'd purchased 6 months ago) of my pump and within 2 days, I had received a replacement. The customer service advisor was extremely friendly and helpful - absolutely fantastic service!

I appreciate the prompt responses I consistently received. Customer service was courteous and kind. While we couldn’t actually resolve the leaking issues I was experiencing, they were able to replace most of my Elvie Stride 2 parts.

I will add, however, that it’s taking way too long to make these replacement parts available for purchase. It’s more efficient to be able to alternate pump parts for each pumping session instead of having to wait for each part of air dry or towel dry (which is less sanitary).

Customer service was fantastic, they handled things quick and easy. Fastest shipping I’ve ever experienced, grateful considering my pumping schedule.

I only use my Elvie stride to pump - it works so well for me so when my hub died I reached out to the company and the woman was so helpful and responsive. She was able to send me a new hub within a few days even though my warranty was expired and I am so thankful! I would recommend Elvie to any mom as I believe your products are top notch!

Best product and customer service!!!

15 months pp using the elvie stride, and this is by far the best mobile pump + customer service I have ever experienced! They really understand the stress of breastfeeding, and twice they helped replace breast pump pieces (even when it was past the warranty dates) - with them literally arrived the next day. No disturbances to the pumping process

She was very helpful and walked me through the steps to verify the original had a bad battery. I only had started using it for 4 days and I would die so quickly. The new one can in yesterday and I haven’t had any issues.

Pump works okay but my breast shield broke within 2 weeks of use and no replacement shields are available anywhere! This will greatly impact supply as I’m only 2 weeks and 2 days PP and trying to maintain pumping rhythms daily!

There are no replacements available on Elvie’s website or partner sites such as Amazon! Terrible service.

Although it broke in 2 weeks of use, I bought the pump in a special for Black Friday last year, therefore the warranty for washable parts is expired as it’s over 90 days delivery, even though it broke on the 10th day of using the pump!

Terrible experience 😭

I purchased the double electric breast pump in 2021 when having my first baby. I used them a few times and they worked well. However when coming to use them recently after my second baby I found one had stopped working. Customer services were unhelpful and not willing to check the product or offer replacement.

The fast replacement process and how friendly where the customer service team

Purchased the Elvie pump thinking it was the best on the market. It worked great for about two weeks. I’ve countlessly emailed about the hub not charging and it takes for ever for them to respond and they’ve said they can not find the transaction so can’t do anything about it. My baby is now 12 weeks old and I am still back and forth emailing to prove I bought it from their site. So disappointed! Will not be recommending this brand to any friends.

Very disappointed! Spent a lot of money on the stride to encounter problems after a couple of months.

When contacted they said you have to purchase new parts every 3 months, which seems crazy for the price.

When looking to purchase the new parts there was nowhere to buy them separately.

Wouldn’t recommend!

My customer service representative (CSR) was lovely, kind and efficient. Both times I’ve interacted with the CSR with this company, I will sayIt was always really easy. Whomever is doing the hiring is doing a great job at picking out employees.

I’m writing this review to share my experience with others looking for a hands-free pumping option. I’ve been pumping since last October using the Elvie pumps, and compared to a more conventional electric pump it has allowed me the freedom to do things whilst pumping. I don’t use any other pump, so have used Elvie 4-6 x a day every day. The difficulty with these pumps (bought via Boots.com) is the short life on them and the customer service from Elvie:
-after six months I’ve come to realise the suction has reduced so have had to gradually increase the intensity. This is apparent by pressing play and watching the flange not moving as well as it used to, and at times, not moving at all (not fixed by substituting the flange)
-Elvie customer service are helpful to a degree in promptly replacing the hubs after a series of detailed questions over WhatsApp, the issue for me was the replacements are faulty as after only one or two uses the same issue is happening
-an additional issue is all of the replacements I was sent have faulty bottle release buttons so the bottle isn’t 100% attached to the hub and sticks when you release it causing some milk loss. I suspect this may be the issue some are having when they talk about them being leaky. You only know what you know, and I’ve only come to release this by comparing the buttons with my original hubs.
Out of the 3 replacements I’ve now been sent, only one has decent suction for part of the time and all have faulty bottle release buttons. when I’ve gone back to customer service to escalate all of this as a complaint there’s been complete radio silence, so my faulty replacement hubs aren’t being replaced, my messages are being ignored, and I’ve been told there is no complaints team. There is no one to write to on their website. This seems really poor!
In summary the hubs are great when they work, but won’t work for long. Beware of issues with the hubs and poor process by Elvie in dealing with these. If the warehouse had sent me hubs as good as my original ones from Boots to begin with my experience would be much more positive

It was very short and efficient. Donna assisted me right away and understood my request without any difficulty. 100% would recommend.

We had a problem with the device charging. When contacting customer service, they understood the issue and sent a replacement for next-day delivery. Amazing services, highly recommended! :)

Very helpful customer service, easy and convenient to access. Clear and professional instructions from somebody who knew the product well and was able to offer helpful advice. Issue was quickly resolved.

I had such high hopes for the Elvie breast pump especially as the price is so high, but i’ve had nothing but issues since purchase (9 months ago).
The parts (valves and seal) stop working after a short period of time and then require costly replacements. The suction isn’t great on the pump and you can’t steam sterilise (had to get a separate bucket for milton) the pump is a faff to put together and then find it takes multiple attempts to get it working. I often get to the end of a pump session and find no milk (when breasts are full)- you cannot see if there is milk collected during the pump session due to the design of the machine.
Customer service is a joke- they just send the same ‘how to’ guides you can find on website and always copy and paste the same (word for word) text about how they care about my experience etc etc- it is so disingenuous given that it’s an automated reply.
Lastly- the app is a joke- often tells me I’ve pumped 70-80mls despite the suction not working and only pumping a tiny amount.
I have started to use the Medela hands free pump and it is so much better. Better fit, better suction, better customer service, better ability to see how much milk you’ve pumped.
I ignored poor reviews for Elvie and wasted my money on an overpriced product, I urge you not to do the same. Spend your money elsewhere and avoid the hassle.

About elvie stride double 1
May 1st
My cap was broken, and I contacted customer service via WhatsApp and received a quick response. Unfortunately, they sent the wrong replacement product. I informed them, and within the same week, I received a new cap.
Despite the miscommunication, their service was fast!

May 15th
Unfortunately, my second cap also broke, and my second experience was completely the opposite of the first. I was promised an email with the shipping confirmation of my new cap within three working days. Five days later, I reported that I still hadn’t received anything. Again, I was promised an email within 48 hours with the shipping confirmation.
You guessed it… it’s now been 10 days, and I still have nothing. Online, I see that Stride parts are temporarily unavailable everywhere.
I’m starting to lose trust in Elvie, even though my first experience was so positive!

Customer service is awful. Please note that if you have any issues with what you buy they will not honor the refund or issue a replacement because it is not through their company, even though the Amazon site says elvie store and has their entire logo and branding on it. In addition, their storefront says specifically to shop on Amazon, but they will not honor the refund or the issue of a replacement.

The pump on the left is the brand new parts that I purchased and washed. The silicone doesn’t fit the cup and will not seal.