Embrace Financial Services Reviews 

2,202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely caring throughout every single step of the home buying journey. Many people note that advisors take the necessary time to provide clear guidance, valuable suggestions, and expert advice on all available mortgage options. Consumers are particularly impressed by the remarkably fast response times, proactive communication, and consistent updates regarding their financial applications. Reviewers consistently emphasize that working closely with the team makes the entire process feel exceptionally smooth, entirely stress-free, and wonderfully well-managed from the beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, professionalism,... See more

Service

Consumers find service to be positive, noting that advisors are extremely thorough, professional, and... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

Customers report extremely positive experiences with response times, noting that communication is prompt,... See more

User experience

Clients share positive opinions on user experience, noting that the entire process feels straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

First time movers, had a really lovely experience working with Russell and Jessica. Had a really good chat with Russell about our options, he was generous in his explanations of the mortgage process a... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,202)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Really nice team, easy to approach and respond very quickly. Despite some challenges with my financial situation alternative ideas and solutions were suggested and actioned promptly. Very good experience in the mine field that is mortgages.

May 20, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so pleased our team was easy to approach and responsive. We're glad we could promptly suggest solutions despite challenges. Thank you!

Rated 5 out of 5 stars

Shaneel was fantastic and secured best…

Shaneel was fantastic and secured best value from the market in tough times. I would recommend his services to anyone looking to secure a new mortgage.

May 20, 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear Shaneel secured great value for you during a challenging time. Your recommendation means a lot!

Rated 5 out of 5 stars

Justyna is the best!

Justyna arranged our mortgage and explained everything to us every step of the way. We trust her completely and have returned to her twice for her to renew our mortgage in the past. She works quickly and effectively with minimum fuss, explains everything in simple terms and looks at different scenarios to help you make an informed decision.

April 18, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind words! We’re so pleased to hear how much you value Justyna’s clear guidance and efficient service. It’s wonderful to know she’s earned your trust time and again, we really appreciate your continued support.

Rated 5 out of 5 stars

Justyna and her team recently helped us…

Justyna and her team recently helped us get our mortgage, and we are very grateful for all their support and help throughout the whole process. Everything went smoothly, and they were always professional, kind, and helpful. We highly recommend them

April 28, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback! We’re so glad Justyna and the team could support you throughout the process and make everything run smoothly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Very professional person and straight…

Very professional person and straight forward advise covering every aspect of the remortgage we was unsure. Happy to refer to anyone

May 9, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad we could provide clear, professional advice for your remortgage. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

I highly recommend their service

I highly recommend their service. They were very helpful and knowledgeable.

April 28, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad you found our service helpful and our team knowledgeable. We appreciate your kind words.

Rated 5 out of 5 stars

Great support

Great atmosphere during the meetings, very knowledgeable person and overall great support

May 20, 2026
Unprompted review
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Reply from Embrace Financial Services

We are so glad you enjoyed the meetings and found our support helpful. Thank you!

Rated 5 out of 5 stars

Charlie Ferrier remortgage support

We had the support of Charlie Ferrier with our Remortgage and I can’t fault the service we received. Charlie talked us through our options clearly, and we went with her recommendation for a new lender. She supported us proactively every step of the way, dealing efficiently with a few bumps in the road as they came along, going above and beyond, always communicating updates. We are really pleased and wouldn’t hesitate to recommend Charlie!

May 4, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re so pleased Charlie provided such clear guidance and proactive support throughout your remortgage. It’s great to hear she went above and beyond, we really appreciate your recommendation!

Rated 5 out of 5 stars

Great support

We had support from Charlie, who was quick, efficient, and really seemed to care about helping us.
Would recommend to anyone.

May 13, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind words! We’re delighted to hear Charlie provided quick, efficient support and made you feel genuinely cared for. We really appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, listen to me needs and provided suitable products and support. Extremely quick and efficient service with a very personal touch. A special mention to Charlie how has been amazing, professional, and gone above and beyond for us. Thank you !

May 13, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re delighted to hear you received such quick, efficient service with a personal touch. It’s great to know you felt fully supported throughout, much appreciated!

Rated 5 out of 5 stars

Massive thank you to Charlie ferrier…

Massive thank you to Charlie ferrier for helping me find the best mortgage for me and my partner who are first time buyers. She made me feel comfortable and welcomed the moment I walked into the office. She made sure I didn’t feel embarrassed being a first time buyer and not knowing anything about how it all works. Even when I was asking loads of questions. She has kept me updated throughout the whole process and made everything so easy and stress free. I would highly recommend to anyone using this company to have Charlie as your mortgage broker.

May 2, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re so pleased Charlie was able to make you feel comfortable and supported throughout your first-time buyer journey. It’s great to hear she made everything clear and stress-free, your recommendation means a lot!

Rated 5 out of 5 stars

Graham Sowerby made the process…

Graham Sowerby made the process effortless and smooth

May 14, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your feedback! We’re so pleased Graham made the process smooth and effortless for you.

Rated 5 out of 5 stars

Lois in Bangor NI is fabulous

Lois in the Bangor NI Branch has been absolutely fantastic. She is friendly and welcoming and takes time to fully explain everything you need to know. She found me the right mortgage product that worked for me and my income very quickly and kept me informed every step of the way. I would not hesitate to recommend her.

May 13, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback! We’re delighted to hear Lois provided such a friendly, clear, and supportive service. It’s great to know she kept you well informed and found the right solution for you, your recommendation is much appreciated!

Rated 5 out of 5 stars

Going the extra Mile!

★★★★★

I can’t recommend Simon at Embrace Financial Services highly enough! From start to finish, he was absolutely amazing and truly went above and beyond. During what turned out to be a particularly difficult situation with my solicitor, Simon stepped in and provided outstanding support, keeping everything on track and reducing a huge amount of stress.

He made his part of the mortgage process feel completely effortless, which is exactly what you need when making such a big and often overwhelming decision. His professionalism, clear communication, and willingness to go the extra mile really stood out.

If you’re looking for someone reliable, supportive, and genuinely committed to helping you every step of the way, Simon is the person to trust. Thank you again for all your help!

May 13, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your fantastic review! We’re delighted to hear about your experience with Simon and that he was able to support you so effectively throughout what sounds like a challenging situation. It’s great to know he helped keep everything on track and eased the stress during the process.

Providing clear communication, reliable guidance, and going the extra mile for our clients is exactly what we strive for, so your feedback means a great deal. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Can't recommend this company enough

We had a fantastic experience working with Hardip Lota as first-time buyers. From the very start, he was incredibly patient and took the time to explain everything clearly, which really helped us feel more confident and less overwhelmed.
Hardip was always available whenever we had questions, no matter how small, and provided guidance throughout every stage of the process. He made sure we understood all the different parts of buying a house, especially the areas we weren’t familiar with.
His support and reassurance made what can be a stressful process feel much more manageable. We truly appreciated his professionalism, knowledge, and dedication.
We would highly recommend Hardip to anyone, especially first-time buyers looking for clear advice and excellent service.

October 31, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful feedback! We’re so pleased to hear that Hardip provided such a positive experience, especially as first-time buyers. Taking the time to explain each step clearly and being available to answer any questions is so important, and it’s great to know this helped you feel more confident and at ease throughout the process.

We’re delighted that his professionalism, knowledge, and support made everything more manageable during what can often feel overwhelming. Your recommendation means a great deal to us, and we wish you all the very best in your new home!

Rated 5 out of 5 stars

Great service

Ray at EFS has been the one to sort our last 3 mortgage deals for us over the past few years. Always gets us the best deal possible and we are happy with the service every time.

May 9, 2026
Unprompted review
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Reply from Embrace Financial Services

We’re delighted to hear that Ray has consistently secured the best mortgage deals for you over the years. Thank you for your continued trust and kind feedback!

Rated 5 out of 5 stars

got all the help I needed

May 8, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that we could provide the support you needed. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great Service from EFS & Roshan Correa

I got service from Roshan Correa. He was amazing and so helpful during the all purchasing process. Although I got some delays because of the seller's side solicitor, his great support help me to finish the purchasing process of my home. Roshan and EFS were always so reachable during the all steps. I would like to thank to all team!

April 23, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback! We’re so pleased to hear Roshan was able to support you throughout the process and help navigate the delays. Congratulations on your new home, and thank you for choosing EFS!

Rated 5 out of 5 stars

Highly recommend Simon Parker!

Simon Parker has been amazing with everything. He has guided us through our whole mortgage application and helped it run as smoothly as possible. He has always been available for calls, emails and video calls when needed and answered all questions quickly and in detail. All information and documentation has been provided quickly and he has ensured we are at ease all the time. Highly recommend Simon to anyone that is applying or renewing their mortgage. Will definitely be using him again in 5 years to renew ours. Thank you!!!

May 3, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely feedback! We’re thrilled to hear that Simon provided such attentive support and made your mortgage journey smooth and reassuring from start to finish. It means a lot that you felt well-informed and supported throughout the process. We truly appreciate your recommendation and look forward to helping you again when it’s time to renew.

Rated 5 out of 5 stars

James Hindley - An Asset to Embrace Financial Services

James Hindley is who worked with my husband and I, helping us out, for almost a year now, with getting our mortgage sorted. James has been nothing less than amazing. He is a hard worker and will go more than the extra mile for you. My husband works late during the week and James often worked past his hours to accommodate this so he could talk to both of us. Through many challenges, like properties going into probate mid-sale, James has never failed to communicate promptly. We have never had to chase him, we have never been left in the dark. As first-time-buyers, he was so helpful and trustworthy, helping us through everything and keeping us well informed. He is just delightful and is an asset to Embrace Financial Services.

May 1, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear how dedicated and supportive James has been throughout your mortgage journey, especially during those challenges. It’s fantastic to know you felt informed and reassured every step of the way as first-time buyers, your kind words mean a lot!

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