Embrace Financial Services Reviews 

2,203
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely caring throughout every single step of the home buying journey. Many people note that advisors take the necessary time to provide clear guidance, valuable suggestions, and expert advice on all available mortgage options. Consumers are particularly impressed by the remarkably fast response times, proactive communication, and consistent updates regarding their financial applications. Reviewers consistently emphasize that working closely with the team makes the entire process feel exceptionally smooth, entirely stress-free, and wonderfully well-managed from the beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, professionalism,... See more

Service

Consumers find service to be positive, noting that advisors are extremely thorough, professional, and... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

Customers report extremely positive experiences with response times, noting that communication is prompt,... See more

User experience

Clients share positive opinions on user experience, noting that the entire process feels straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

First time movers, had a really lovely experience working with Russell and Jessica. Had a really good chat with Russell about our options, he was generous in his explanations of the mortgage process a... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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4.9

All reviews

(2,203)

398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anne has Been great help

Anne has Been great help and supported us along the way to getting our house and I couldn't ask for any better help.

Mr & Mrs Leonard

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support Anne provided was helpful during the process of getting your house. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great experience assisting me with sorting out my mortgage for my new house and a big thank you to Anne Page for helping me navigate the same and purchase from start to finish. My financial situation was very complex as it was not what you would call a normal sale and purchase. I sold my property privately, and the house I purchased was also a private sale. To add to this I also had to sort out the remaining help to buy interests in my old property. And assisted me in getting everything sorted, and from initial conversation to completion day only took 4 months. Very happy with the service and would highly recommend.

February 5, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that Anne provided a great experience assisting with your mortgage for your new house. We are so glad we could help navigate your complex financial situation and private sales. Thank you for recommending our service!

Rated 5 out of 5 stars

Excellent service from my mortgage…

Excellent service from my mortgage advisor Anne page . They supported me through every step of the process and made everything clear and stress-free. They were always available to answer my questions and kept me updated throughout. I really appreciate their help and would highly recommend them to anyone looking for a reliable and professional mortgage advisor.

February 19, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about the excellent support you received from Anne! It's great to know that the process was clear and stress-free, and that your questions were answered promptly. We appreciate your recommendation!

Rated 5 out of 5 stars

First Time Buyer - Fantastic Service

I had the pleasure of working with EFS & Lee Dineley as a First Time Buyer navigating my first property purchase. Fanstastic service, would highly recommend the team!

March 10, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first property purchase experience with Lee was fantastic. We appreciate your recommendation and are grateful for your feedback!

Rated 5 out of 5 stars

I will be using this service again!

Anne page at embrace has been fantastic. I would definitely recommend. She has been so helpful and has been able to accommodate outside of the normal 9-5 hours, making it easy to book in an appointment. She is always there at the end of the phone for any queries. During what can be a stressful time, she really put me at ease and helped me secure the morgage offer that I needed. I will be using embrace again in the future and requesting Anne.

March 13, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear how well Anne supported you throughout the process. She always goes above and beyond for her clients, and it’s great to know her flexibility and reassurance made a real difference during a stressful time. We truly appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

We are more than happy to recommend…

We are more than happy to recommend this company who guided us through a difficult time for mortgage rates and kept us up to date with the process throughout.

Shaneel's insight, knowledge and patience meant a great deal to us and took the stress out of a stressful process, thanks again!

March 10, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re thrilled to hear Shaneel was able to support you through a challenging time and make the process feel smoother. We truly appreciate your recommendation and are always here if you need anything in the future.

Rated 5 out of 5 stars

Anne Page is incredible!

Anne is incredible.
She is there every step of the way. No question is a silly question.

Anne has given us so much of her time and enjoy and its very much appreciated. Thank you!

March 12, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review. We’re so glad to hear how supported you felt throughout your journey with Anne, she always strives to give her clients time, reassurance, and clear guidance.

Thank you again from all of us at Embrace!

Rated 5 out of 5 stars

I can’t recommend Anne Page at Embrace…

I can’t recommend Anne Page at Embrace Financial Services highly enough. From start to finish she has been absolutely amazing. She truly goes above and beyond for her clients and is always there to answer any questions, no matter how big or small.

Anne is incredibly informative and explains everything so clearly, which made the whole process so much less stressful. She was always quick to respond, patient, and made sure we fully understood every step along the way.

Her knowledge and professionalism are outstanding, and you can really tell she genuinely cares about getting the best outcome for her clients. If you’re looking for someone reliable, supportive, and truly the best around, Anne at Embrace Financial Services is the person to go to. I’m so grateful for all her help and wouldn’t hesitate to recommend her to anyone looking for a mortgage advisor.

July 24, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear how positive your experience with Anne has been.

Anne takes great pride in providing clear guidance, consistent communication, and truly personalised support, so it’s fantastic to hear that her dedication made the process smoother and less stressful for you. Knowing that you felt informed, supported, and fully confident at every step means a great deal.

Your kind words about her professionalism, knowledge, and commitment to going above and beyond are hugely appreciated. We’re grateful you chose us, and even more grateful for your recommendation.

Rated 5 out of 5 stars

Positive feedback

Just a quick shoutout to Wayne, we are proceeding smoothly with our new purchase and have had a great experience with EFS and Wayne Danks who is handling our mortgage application. Wayne has kept everything simple and straightforward and provides regular updates, something which is really important for us. I would highly recommend EFS and especially Wayne.

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

Rated 5 out of 5 stars

Anne went above and beyond for our mortgage!

I cannot recommend Anne Page at Embrace Financial Services highly enough. From start to finish, she was incredibly proactive and stayed one step ahead of the process at every turn.

What impressed us most was her ability to provide insightful suggestions across many different sectors of the mortgage market. She didn't just give us a standard service; she tailored her advice to our specific needs, ensuring we had the best options available.

Thanks to Anne’s hard work and dedication, we successfully completed our mortgage. If you want someone who is helpful, knowledgeable, and truly cares about getting the deal done, Anne is the person to go to!

March 9, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s wonderful to hear how well Anne supported you throughout your mortgage journey. Her focus on thoughtful advice and keeping clients confidently on track is something she cares deeply about, so your comments mean a lot. We’re delighted everything came together smoothly for you and truly appreciate your recommendation.

Rated 5 out of 5 stars

Highly recommend!

I had a great experience with EFS and specifically Wayne Danks, who handled my mortgage application. Wayne would send me regular updates and always made himself available for ad-hoc calls, patiently talking me through the process and keeping things as simple and straightforward as possible (without compromising on detail). The application went through quickly, with Wayne successfully finding a really good mortgage deal, one that surpassed my initial expectations. When the house purchase got delayed, Wayne kept on top of things, ensuring I was still getting the best deal possible. I would highly recommend EFS and specifically asking for Wayne to handle your application.

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to share your experience. It’s great to hear that your purchase is progressing well and that Wayne’s clear communication and steady support have made things easier throughout the process. We really appreciate your recommendation and are glad to be part of your journey.

Rated 5 out of 5 stars

Charlie has been brilliant

Charlie has been brilliant, got a great deal and has been so fast to reply to any questions and has had everything processed the following day, I will highly recommend her .

March 9, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re so pleased to hear Charlie was able to secure a great deal for you and keep everything moving quickly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Fantastic Experience for First Time Buyer

I received absolutely fantastic customer experience from Grant and the team who were always there should I have a question or needed an update.

They made the whole process incredibly easy and were so helpful throughout a long as stressful process, well worth it!

October 1, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the fantastic review! We're delighted to hear Grant and the team made your first‑time buyer experience smooth and supportive. It’s great to know they were always on hand to answer questions and keep you updated throughout what can be a long and stressful process. We truly appreciate your kind words.

Rated 5 out of 5 stars

Simon Durose - Embrace Financial Services

Simon Durose has worked on multiple mortgage deals for me and is always helpful and approachable.
I would recommend Simon without hesitation.

March 10, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely review! We’re really pleased to hear Simon has been consistently helpful and approachable across your mortgage deals. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Highly recommended

Fantastic experience again with Embrace. Darren is always incredibly helpful, clear and efficient. Highly recommended.

December 1, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the wonderful review! We’re so pleased to hear you had another fantastic experience with Darren. We really appreciate the recommendation!

Rated 5 out of 5 stars

I would not recommend anyone else but…

I would not recommend anyone else but Simon Parker at Embrace. Simon arranged my very first mortgage and I have been dealing with him ever since without fault. He is a pleasure to talk to, there is no hard sell on anything, he understands your situation and does everything he can to meet your needs. He is extremely trustworthy and I could not speak highly enough of Simon!

March 10, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to leave such an incredible review. We’re truly delighted to hear how consistently positive your experiences with Simon have been, from your very first mortgage right through to today. It’s wonderful to know you feel fully supported, listened to, and never pressured. Your trust, loyalty, and kind words about Simon mean so much to us. Thank you for choosing us and for such a heartfelt recommendation.

Rated 5 out of 5 stars

Peter Buckle was great

Peter Buckle was great, even when I was too busy to get information back to him he gave me the space I needed and was very happy to adjust his service to my requirements

March 2, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your great review! We’re delighted to hear Peter was able to give you the space you needed and tailor his service to suit your requirements. We really appreciate your feedback.

Rated 5 out of 5 stars

Big shout out to Hardip

Big shout out to Hardip for his patience and availability during a long and slow sale and purchase process walking us through all of our options, giving his advice every step of the way and never making us feel pressured. Great experience! When the time finally came he ended up securing our mortgage within 24 hours too! We’ll certainly be using Hardip from Embrace for any further mortgage related transactions. Very glad to have found Hardip. Big praise his way please.

March 4, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to leave such a wonderful review. We’re really pleased to hear how well Hardip supported you throughout your sale and purchase, and that his guidance and availability made such a difference. Securing your mortgage so quickly at the end is a fantastic result too. We truly appreciate your feedback and are glad you had such a positive experience with us.

Rated 5 out of 5 stars

Colin is absolutely fantastic

Colin is absolutely fantastic! This is the second time we have worked with him, and we have recommended him to anyone who has even mentioned the word house! He is friendly, straight-talking, really knows his stuff, and just gets it all sorted. We honestly couldn't recommend him enough - everyone should have the opportunity for some Colin-ness in their life.

February 27, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such great experiences with Colin. He truly is fantastic, and it means a lot that you’ve come back to him and recommended him to others. We really appreciate your support!

Rated 5 out of 5 stars

We have such a positive experience…

We have such a positive experience dealing with embrace financial services. AnnePaige has been supporting us throughout the whole process. She’s always happy to answer any calls emails and put our minds at ears as well as offering helpful and supportive advice around things. Highly recommended

March 7, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We're delighted to hear you had such a positive experience with us. AnnePaige will be thrilled to know her support made such a difference throughout your journey. Thank you for the recommendation!

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