Embrace Financial Services Reviews 

2,202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely caring throughout every single step of the home buying journey. Many people note that advisors take the necessary time to provide clear guidance, valuable suggestions, and expert advice on all available mortgage options. Consumers are particularly impressed by the remarkably fast response times, proactive communication, and consistent updates regarding their financial applications. Reviewers consistently emphasize that working closely with the team makes the entire process feel exceptionally smooth, entirely stress-free, and wonderfully well-managed from the beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, professionalism,... See more

Service

Consumers find service to be positive, noting that advisors are extremely thorough, professional, and... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

Customers report extremely positive experiences with response times, noting that communication is prompt,... See more

User experience

Clients share positive opinions on user experience, noting that the entire process feels straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

First time movers, had a really lovely experience working with Russell and Jessica. Had a really good chat with Russell about our options, he was generous in his explanations of the mortgage process a... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,202)

398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend Justyna

Would highly recommend Justyna. She really listened to what I was trying to achieve with my mortgages and then arranged in a quick and efficient manner.

I had some complicated circumstances and I really felt that Justyna went above and beyond for me.

March 23, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the lovely review! We're so pleased to hear Justyna listened to your needs and supported you so efficiently, especially with the more complicated circumstances. We really appreciate your recommendation!

Rated 5 out of 5 stars

Special thanks to Lisa Cummings for a…

Special thanks to Lisa Cummings for a brilliant service getting our mortgage done on our new home and our new mortgage recently , was seamless from start to finish and was massive help in getting best deal for us , thoughly recommend

Barry and Laura

October 27, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for the great review! We're delighted to hear Lisa provided such a seamless service and helped secure the best deal for you. We really appreciate the recommendation!

Rated 5 out of 5 stars

Justyna and the team have made the…

Justyna and the team have made the mortgage process quick and straightforward without complications.they keep you updated throughout the process. Mortgage rates dropped after my offer and they also got me moved onto the new rate within a few days.

March 21, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We're really pleased to hear that Justyna and the team made everything smooth and kept you updated throughout. Great news about securing the improved rate too, we're glad we could make that happen quickly for you. If you need anything in the future, we're always here to help!

Rated 5 out of 5 stars

Great Mortgage Advice and Service

Justyna is always friendly, professional, honest and to the point. Really effective and efficient, would 100% recommend.

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We're delighted to hear that you found Justyna friendly, professional and efficient. We really appreciate your recommendation!

Rated 5 out of 5 stars

My experience was amazing thanks to all…

My experience was amazing thanks to all the help from Anne Page. I couldn't thank her enough for all the help, making sure that every problem that occurred got solved promptly, making me feel stress-free at such a worrying process in remortgaging.

Hassle-free and top service, thanks again.

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Anne! It's great to know that the support you received helped to solve any issues promptly, and made you feel stress-free during your remortgaging process. Thanks for your feedback!

Rated 5 out of 5 stars

Highly recommend Ann page

Ann Page came highly recommended to me years ago when applying for my first mortgage. I have now gone back to Ann who is helping me to secure another mortgage due to a change of circumstances. Ann knows her role inside and out and guides you every step of the way, through what can be quite a stressful and daunting process. Ann is very professional throughout but is always very kind and caring in her nature, ensuring you are well looked after. Ann has always been available, often outside of her working hours to help, or answer any questions i may have had. Nothing is ever too much trouble and i personally would not go with anyone else.

May 15, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for such a thoughtful review. We’re delighted to hear that Anne has once again been able to support you through your mortgage journey. She takes great pride in offering clear guidance and genuinely caring for her clients, so your kind words mean a lot. We truly appreciate your continued trust and are always here whenever you need us.

Rated 5 out of 5 stars

First time buyers

Working with Ann as first time buyers made the process so much easier, she has been fantastic throughout. Thank you for all your hard work and patience. Emma & Dan

March 20, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind review. We’re delighted to hear Ann made the process easier for you as first-time buyers. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recommend Ann Page

Over the last 50 odd years we have moved a few times. Getting a mortgage sometimes can be daunting but when you meet Ann Page, she makes it a lot easier. At 75 years of age and wanting to down size I thought it would be difficult but with Ann I couldn't be more wrong. Ann explained everthing and got us a 10yr mortgage. If we have any problems she's always there for you . She is now helping our daughter to get on to the property ladder. You couldn't ask for a more caring person .

March 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for sharing your experience. It’s wonderful to hear that Anne has been able to make the process feel straightforward and supportive, especially after so many moves over the years. Helping clients through important life changes like downsizing is something she genuinely cares about, so your kind words mean a great deal.

We’re delighted she was able to secure the right mortgage for you and that you feel reassured knowing she’s always there to help. It’s also lovely to hear that your daughter is now working with Anne too.

Thank you again for your trust and your recommendation. We’re here for you and your family whenever you need us.

Rated 5 out of 5 stars

Although I haven’t completed my…

Although I haven’t completed my mortgage with Anne Page just yet, I’ve already been really impressed with the level of advice and support she has provided. She’s been incredibly helpful, knowledgeable, and always willing to take the time to explain things clearly, which has given me a lot of confidence moving forward.

Nothing has felt like too much trouble, and her guidance has made the whole process feel far less overwhelming. Based on my experience so far, I’ll definitely be using Anne to complete my mortgage and wouldn’t hesitate to recommend her to others.

March 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear that Anne has already made the process feel clearer and more manageable for you. She takes great pride in offering thorough, tailored support, so it’s wonderful to know her guidance and explanations have helped build your confidence along the way.

We truly appreciate your trust and your recommendation. We look forward to continuing to support you through to completion.

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Anne, and I cannot recommend them highly enough. From the very first conversation, they demonstrated an exceptional level of professionalism, knowledge, and genuine care for my situation.

What truly set them apart was their ability to explain complex mortgage options in a clear and approachable way. They took the time to understand my financial goals and circumstances, ensuring that every recommendation was tailored specifically to me rather than offering a one-size-fits-all solution.

Throughout the entire process, communication was prompt, transparent, and reassuring. I was kept informed at every stage, and no question ever felt too small or inconvenient. Their attention to detail and proactive approach helped avoid potential issues before they even arose, making what can often be a stressful process feel smooth and manageable.

Most importantly, I felt confident that I was in safe hands. Their expertise and dedication resulted in securing a mortgage deal that I’m genuinely happy with, and I couldn’t have achieved it without their guidance.

If you’re looking for someone who is knowledgeable, trustworthy, and truly committed to achieving the best outcome for you, I would wholeheartedly recommend this mortgage advisor.

June 25, 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share your experience. We’re delighted to hear that working with Anne made the process clear and reassuring for you. She always takes great care to understand each client’s individual circumstances, so it’s lovely to know that her guidance and communication helped everything run smoothly for you.

We’re thrilled you’re happy with the outcome, and truly appreciate your recommendation. If you ever need support again in the future, we’ll be here and happy to help.

Rated 5 out of 5 stars

Anne has been incredibly flexible and…

Anne has been incredibly flexible and we cannot recommend her highly enough. Ours was our first time buying a home and she hand-held us from day one. Highly professional and friendly, she made us look forward to every next step.

March 19, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the wonderful review! We’re delighted Anne helped make your first home‑buying experience so smooth and enjoyable.

Rated 5 out of 5 stars

Waooo Experience with Wayne

I never thought mortgage issues could ever be this simple and straightforward. Wayne made that possible. Apart from making the process a seamless one, it is also the most cost efficient one I have had and ever heard of.
I will definitely recommend Wayne for mortgage advisory and assistance to anyone around who needs same.

Many thanks Wayne, you are the best.

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We're delighted to hear Wayne made the process simple, seamless, and cost‑efficient for you. Your recommendation means a lot to us, and we're glad we could support you with your mortgage needs.

Rated 5 out of 5 stars

Wayne has provided continued support…

Wayne has provided continued support throughout our house buying process. He has answered our questions whenever we’ve asked (even on his days off) and has honestly been such a pleasure to work with. As first time buyers we can’t thank him enough

March 17, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Wayne, especially as first-time buyers. We appreciate you taking the time to share your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company. I was dealing with Colin Hopson and found him extremely professional and helpful. He went above and beyond to insure I got the best deal possible. Would definitely recommend.

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had a great experience with Colin. We appreciate your positive feedback and are so glad that you felt well-supported. Thanks for recommending us!

Rated 5 out of 5 stars

Wayne was an exceptional advisor

Wayne was an exceptional advisor. He took time to explain Mortgage process to us and always available to answer any question we have. He is a professional that I would recommend to all my family and friends. It was a pleasure working with him.

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re delighted to hear that Wayne provided such clear and supportive guidance throughout your mortgage journey. We truly appreciate your recommendation and are glad it was a pleasure working with him.

Rated 5 out of 5 stars

Outstanding experience with EFS!

We had an excellent experience working with Hardip while arranging our mortgage. From start to finish, his level of customer service was outstanding. He was professional, knowledgeable, and always took the time to explain each step clearly, making what could have been a stressful process feel smooth and straightforward.

Hardip was incredibly responsive and kept us informed throughout, ensuring everything progressed efficiently and without unnecessary delays.

Thanks to his hard work and expertise, our mortgage was sorted quickly and with minimal hassle. We truly appreciate the effort he put in and wouldn’t hesitate to recommend him to anyone looking for reliable, friendly, and top-quality service.

Thank you again, Hardip!

Arjun & Simran

March 11, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that arranging your mortgage was an excellent experience with Hardip. We appreciate your kind words regarding the service you received. It's great to know the process felt smooth and straightforward, and we appreciate your recommendation. Thank you.

Rated 5 out of 5 stars

Phil Cave is brilliant to deal with

Phil Cave is brilliant to deal with. Professional, efficient and went the extra mile to get me well on the way to purchasing a property.

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re delighted to hear that Phil provided such great support. Wishing you all the best with your property purchase!

Rated 5 out of 5 stars

Excellent Service

Simon Parker really helped with the mortgage application process.
As a first time buyer with little understanding of the mortgage system he was extremely patient, helpful and got me a good deal.

February 23, 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear that you had a positive experience with Simon! We appreciate that he was patient and helpful while getting you a good deal as a first-time buyer.

Rated 5 out of 5 stars

Helpful

Easy to contact and very willing to help. Friendly staff who are helpful and give honest advice. We’re very happy with the experience we’ve had from them since we’ve started using them in 2021

March 6, 2026
Unprompted review
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Reply from Embrace Financial Services

We appreciate you taking the time to share your positive experience with us. We're happy to hear that our team has been helpful and supportive since 2021!

Rated 5 out of 5 stars

Anne has Been great help

Anne has Been great help and supported us along the way to getting our house and I couldn't ask for any better help.

Mr & Mrs Leonard

March 16, 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support Anne provided was helpful during the process of getting your house. Thank you for sharing your positive experience with us.

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