Emerald Finance Reviews 

111
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Alex P and Fran were UNBELIEVABLE! Nothing was too much trouble for them and the whole process was seamless. They explained everything in such fine detail and were so patient. They truly made a... See more

Rated 5 out of 5 stars

Emerald Finance have sorted our Mortgage out for the past few years. Matt is our Mortgage advisor and has always been fab. Equally so have all his colleagues ive dealt with. They're all very kno... See more

Rated 5 out of 5 stars

Yet again fantastic service from Francis, Matt and the team. Extremely easy process , kept informed constantly via phone text and email - Thankyou!

Rated 5 out of 5 stars

Matt Piper has been handling my remortgages for years and really has given me sound advice and an incredible service every time . Jen and Fran have also helped with my latest remortgage and made sure... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

Emerald Finance Ltd is a Worthing based firm of independent mortgage, insurance and equity release advisers, providing whole-of-market advice to clients across Sussex and the South Coast. FCA regulated, our advisers help homebuyers, homeowners and retirees secure the right mortgage, protection and later-life lending solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

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4.9

All reviews

(111)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

All of the team

Al of the team - but especially Matt, Callum and Lorna, are the only people i trust for this sort of advice. And they came to me through my niece, who got them through her father...a family affair

August 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I wouldn’t use anyone else for my…

I wouldn’t use anyone else for my mortgage and financial needs.

As always, Matt, Callum and especially Lorna, were on hand to help with any questions I had, always checking in and giving updates.

Highly recommended and thank you Emerald finance for making a potentially stressful process as smooth as possible.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I warmly recommend Emerald Finance

I warmly recommend Emerald Finance to anyone looking for a reliable and professional mortgage broker. I initially dealt with Matt Piper, knowledgeable, responsive, and supportive throughout the process. Later, I had the pleasure of working with a few other team members, and I must say the entire team ensured my mortgage journey was smooth, efficient, and stress-free. They were always available to answer questions, kept me updated at every stage and met deadlines. Their attention to detail and commitment to customer service truly stood out. I felt supported and reassured from start to finish.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service from the Emerald Finance Team

Both myself and my partner cannot fault the service from the Emerald Finance Team. Everyone always went above and beyond, with no questions left unanswered. Their proactiveness with our solicitor and finding us the best rates was second to none. We will definitely use them again.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, highly recommended!

I've used Emerald Finance for several years now and have always been impressed at the level of service. This year they have dealt with my residential mortgage, a buy to let mortgage, life insurance and a critical illness policy and I always trust them to find the best deal on the market at the time. I would highly recommend them!

June 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Made it a very stress free process

The whole team have been brilliant and really friendly from the day I walked in with great communication throughout the process. Matt has been fantastic at finding a solution for my mortgage and made something I thought would be complicated a really easy process for me.

June 4, 2025
Rated 5 out of 5 stars

Always professional, efficient and knowledgeable

Emerald Finance are always very professional, efficient and knowledgeable. They have been advising us and helping us with various processes for many years and strive to ensure we get as good a deal as possible. We have no hesitation in recommending them.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top team and Problem Solvers

Top team and Problem Solvers
I can't praise Emerald Finance enough. We've used them for our initial mortgage and the following 3 remortgages. They helped us always. Our circumstances changes (living abroad) and they managed to find a Lender that fitted our needs.

The team goes the extra mile to make sure that the completion goes easy.
Highly recommended.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional and friendly service who went out of their way to secure savings for us on our mortgage payments. Matt, Callum and Lorna have all been superb across the full process

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

My overall experience with Emerald…

My overall experience with Emerald Finance has been amazing! Last year I started to lose hope getting on the ladder as a single first time buyer, but my friend recommended Matt to me and he was able to find a lender that met my desired budget. From my offer being accepted to receiving the keys in just 5 weeks, the team at Emerald Finance were very fast and communication was great. Everyone was friendly and easy to talk to. I highly recommend Emerald Finance to anyone! Huge thank you to Matt, Callum, Lorna & Alex for everything!

April 4, 2025
Unprompted review
Rated 4 out of 5 stars

Mortgage

We had a really good experience and Matt was all good with everything we asked
looking forward to closure
thanks all Geoff Janet smith

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was clearly and thoroughly…

Everything was clearly and thoroughly explained to us, so we were confident in our decision making.
Admin was great, calls, emails and messages were responded to promptly.
Everyone was friendly and professional.

February 7, 2025
Unprompted review
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Rated 5 out of 5 stars

I've been working with Emerald Finance…

I've been working with Emerald Finance (business-to-business) for quite some time now, as they use our innovative software to effectively monitor ever-changing mortgage rates between application and completion for their clients.

There is no regulatory requirement for them to do this, which speaks volumes about the integrity of this mortgage firm - who have chosen to go over and above to deliver the best outcomes for their clients.

November 6, 2024
Unprompted review
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Reply from Emerald Finance

Hi Lee, thanks to the innovative software, we can ensure our clients are on the lowest rate in an ever changing market. Appreciate your comments.

Rated 5 out of 5 stars

Very happy to recommend Emerald Finance

The staff at Emerald Finance were, without exception, professional and efficient whilst at the same time being very friendly and approachable. I was kept updated on progress throughout the process, which ran very smoothly. It was great to have such a stress free experience and I would definitely use Emerald Finance again should the need for their knowledge and expertise arise.

October 3, 2024
Unprompted review
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Reply from Emerald Finance

Hi JJ, we are extremely pleased you found us professional, efficient, friendly and approachable. The whole team are here to help and we are happy we made the process smooth and stress free for you. Thank you!

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish, communication is brilliant always get a call with new information, a new lower rate came in before we completed and they were on it complete profesionalism,

November 4, 2024
Unprompted review
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Reply from Emerald Finance

Hi Liam, thank you for your positive comments. Happy we secured you a lower rate too!

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Rated 5 out of 5 stars

Emerald Mortgage Service Emerald found the mortgage we needed…

Emerald found the mortgage we needed originally and have helped us with 2 upgrades since. They have been friendly, helpful and very efficient throughout. They have taken the uncertainty out of the process, so important with such a big financial commitment.

September 16, 2024
Unprompted review
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Reply from Emerald Finance

Thank you Rosemary. We are please to have helped you once again and hope to continue to do so!

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from start to end. Very friendly and helpful team. We couldn’t have asked for better service. Thank you Matt, Callum, Alex and Lorna. Amazing service! 😊

October 11, 2024
Unprompted review
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Reply from Emerald Finance

Hi there Deepak, thank you for your comments regarding our excellent service and communication. This is something we take great pride in at Emerald Finance. Thanks again!

Rated 5 out of 5 stars

Very positive experience

Matt and Lorna have been so ‘on the ball’ and extremely helpful. We have received our Lifetime Mortgage offer and they have guided us through very well. Would totally recommend.

August 30, 2024
Unprompted review
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Reply from Emerald Finance

Hi Gillian, so happy to hear you would recommend us and we are extremely glad you have found us to be helpful. Thanks!

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