Alex P and Fran were UNBELIEVABLE! Nothing was too much trouble for them and the whole process was seamless. They explained everything in such fine detail and were so patient. They truly made a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emerald Finance have sorted our Mortgage out for the past few years. Matt is our Mortgage advisor and has always been fab. Equally so have all his colleagues ive dealt with. They're all very kno... See more
Yet again fantastic service from Francis, Matt and the team. Extremely easy process , kept informed constantly via phone text and email - Thankyou!
Matt Piper has been handling my remortgages for years and really has given me sound advice and an incredible service every time . Jen and Fran have also helped with my latest remortgage and made sure... See more
Company details
Written by the company
Emerald Finance Ltd is a Worthing based firm of independent mortgage, insurance and equity release advisers, providing whole-of-market advice to clients across Sussex and the South Coast. FCA regulated, our advisers help homebuyers, homeowners and retirees secure the right mortgage, protection and later-life lending solutions.
Contact info
23-27 Brighton Road, BN11 3EF, Worthing, United Kingdom
- 01903222940
- info@emeraldfinance.co.uk
- www.emeraldfinance.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very quick and easy to redo out…
It was very quick and easy to redo out mortgage we will definitely use them again

Reply from Emerald Finance
What an amazing experience making the…
What an amazing experience making the whole remortgage experience totally painless. I was kept updated throughout with emails, phone calls and texts. When the rate reduced I was contacted to see if I wanted the new lower rate and Emerald did the rest. In fact this happened more than once! Never to much trouble. Overall a fantastic service and great advice given when it could have been a very stressful and expensive time considering I’m trying to sort out a subsidence claim at the same time. I would thoroughly recommend. Thank you so much!

Reply from Emerald Finance
Callum and Matt were extremely helpful
Callum and Matt were extremely helpful. Providing plenty of advice, guidance and updates throughout the mortgage process.
From the initial call talking through our options, with no rush or pressure, to keeping us up to date with the changing rates, through to final completion was effortless!
Thanks for all your help!

Reply from Emerald Finance
Good at giving updates
Very easy to deal with - making the process less complicated - and always available on the phone if needed. Very good at giving updates.

Reply from Emerald Finance
Excellent service & advice
Cannot recommend Emerald Finance highly enough! A fantastic team, professional with a wealth of knowledge and exceptional customer service.
We have always trusted Emerald with our mortgage/wills over the years, they make the whole process seamless and stress free.
Thank you Matt & the team!

Reply from Emerald Finance
Can't sing their praises enough!
Can't sing their praises enough!
Callum and Matt have handled our joint application with ease, despite it not being straightforward. They made our lives so much easier, were great at communicating and following through - found us the best mortgage products for our needs too. Just genuinely lovely people. Can't recommend them enough!

Reply from Emerald Finance
This is the first time ive used Emerald…
This is the first time ive used Emerald finance as they took over from the previous company i used, i am over the moon with this company, always happy to help and always quick to respond,,see you all in two years,thank you all so much.

Reply from Emerald Finance
Great professional service
I’ve never used Emerald before and after them arranging my new mortgage product and life insurance I have no hesitation in recommending them. Very pleased with the end to end service which was professional, courteous and everything made easy and simple. Highly recommend.

Reply from Emerald Finance
I am new to Emerald and always had good…
I am new to Emerald and always had good service in the past, but they maintained their excellent service. Were quick to respond to my queries and keep me updated with the 'complicated' stuff. Thanks Everyone. Speak again in a few years...👍

Reply from Emerald Finance
Mortgage arranged for house move
Mortgage arranged for house move, the team at Emerald all helped with every stage and communication was excellent throughout.
Would definitely recommend.

Reply from Emerald Finance
Professional and down to earth
All members of the team who I interacted with were friendly and professional. I was given a point of contact for who was dealing with my change in Mortage and life insurance but always had someone to hand to support if they weren't available

Reply from Emerald Finance
Just re- mortgaged with Emerald
Just re- mortgaged with Emerald. What can be a stressful process was made easy by the professionalism of the Emerald team, excellent communication and advice from start to finish, well done, thank you, highly recommended

Reply from Emerald Finance
Exceptional Service from Matt Piper and Emerald Finance!
I cannot recommend Matt Piper and the team at Emerald Finance highly enough! Throughout the entire process of remortgaging my property, they provided exceptional service that went above and beyond my expectations.
Matt was proactive in keeping me informed of the latest deals - He didn't just find me a good rate, he actively sought out the best possible options based on my individual circumstances. This saved me a significant amount of money and ensured I secured the most suitable remortgage for my needs.
The support from Matt and his team was outstanding. - They were always clear, concise, and readily available to answer any questions I had. The entire process was smooth and stress-free, thanks to their excellent communication and guidance.
Overall, I am incredibly grateful to Matt Piper and Emerald Finance for their expertise and dedication. - They made the remortgage process a breeze, and I would not hesitate to recommend them to anyone seeking a fantastic mortgage deal with exceptional customer service.

Reply from Emerald Finance
Five stars again and again and again!!
Thank you so much for the time and effort that went in to our mortgage. This is our third time using Emerald Finance for a house move and I would never go anywhere else. Our life cover was also reviewed and this was a great help to us. Five star review for a great team

Reply from Emerald Finance
Everything went smoothly and very…
Everything went smoothly and very efficiently. Thanks to Matt and Lorna, in particular, as they were our main contacts. I would highly recommend Emerald Finance.

Reply from Emerald Finance
A very professional team
Matt and his team are very professional. I would highly recommend their services.
The team have provided support every step of the way and have always been at the end of the phone to answer any questions.
Thank you

Reply from Emerald Finance
Recently used Emerald Finance to…
Recently used Emerald Finance to re-mortgage our property. Found them to be very professional, kept in close contact and explained each step of the process as we went along. Would absolutely recommend to anyone considering using them, I will certainly be going back to them when the time comes

Reply from Emerald Finance
The whole remortgage experience was…
The whole remortgage experience was quick and easy and the advisors were very helpful and explained what was going to happen every step of the way.

Reply from Emerald Finance
I recently had the pleasure of working…
I recently had the pleasure of working with Emerald Finances and I couldn't be more satisfied. The staff was exceptional, providing top-notch service with professionalism and friendliness. They met all industry standards, ensuring a smooth and stress-free experience. I highly recommend Emerald Finances to anyone in need when remortgaging their house. Their dedication to their clients is truly commendable.

Reply from Emerald Finance
Excellent service
Excellent service!
Hassle free and always immediately contactable.
Would 100% recommend!

Reply from Emerald Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







