Emilywestwood Reviews 25

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

25 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Worst customer service

Good products. However if you are placing an order, I wish you that everything goes as planned or it is chaos.

My parcel got lost because the shipment address I had well provided was not placed correctly (only my city appeared). They would not help me find it my parcel and it cost me 60e of communication with UPS to retrieve it. Now they tell me they are not responsible for who I call. Thank you customer service, this was the worst experience ever.

February 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Love the watches!

Love Emily Westwood watches! It´s the second I get from the brand. Also the online shopping experience was great. The website is very intuitive to buy and had a super fast delivery to the Azores islands. Thank you so much!

July 3, 2023
Rated 5 out of 5 stars

Fast shipping

Fast shipping, helpful custumer service.
The packaging of the jewelery was not nice, but the product arrived in great condition. I'm satisfied !

March 15, 2023
Rated 5 out of 5 stars

Quality and nice goods. Fast delivery. Reliable customer support service.

I have been looking for a beautiful and elegant watch with Roman numerals for a long time and finally, I saw such a watch (of your brand "Emilywestwood") with a leather bracelet, in a jewelry store in a French supermarket. I didn’t even have time to ask anything when the saleswoman very confidently stated that it was made of IMITATION LEATHER. I was glad to hear it because I love animals and never buy genuine leather goods. I believed her and without checking, I bought a watch. When I got home, I saw the inscription "Genuine leather" on the bracelet. At first, I got upset, but then I found your company on the Internet and ordered a steel bracelet directly from you. The order was processed very quickly. Shipped quickly. When I had problems with tracking, I wrote to customer support, and they immediately answered and gave me detailed information. The order was delivered on the eighth day. No problems at all. Thank you!

February 2, 2023
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Rated 5 out of 5 stars

I have recently purchased Emily…

I have recently purchased Emily Westwood watch as a birthday gift for my friend and I have to say that I am very happy with what I got. Very quick delivery, beautiful packaging (no need to think about how to pack your gift), and my friend really liked the design.

Thank you!

June 15, 2021
Unprompted review
Rated 1 out of 5 stars

Dont buy anything, unless you want to keep it.

Ordred a watch in start december and it arrived on time. I wrote them three times to get a returnlabel, but nothing happens. Do not order anything unless you want to keep it.
Theres is no phonenumber listed on the homepage, only a info-mail.

January 18, 2021
Unprompted review
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Reply from Emilywestwood

Hello Flemming,

Sorry to hear those news, could you please provide the order number? Our customer support team works 24/7 so it is very strange that you did not the response from us. We would like to solve your problem, even now.

Waiting to hear you back.

Kind regards,
Emily Westwood

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