Emirates Holidays UK Reviews 

Cancelled my holiday at start March and confirmed refund was being processed, 4 weeks later hasn’t arrived and just keep receiving generic responses to say it’s a busy period and they will send it at some point in the future. They are in breach of their own SLA, ABTA & ATOL rules and UK law but seem to think being busy is a fair justification so I now have no choice but to commence legal proceeding.

'Customers can not call anyone for a refund, standard email responses are sent. All communicaiton on X is ignored. The 'Best Airline in the World'. Emirates have definitely lost that title. I see other people that have been failed by Emirates who are a billion dollar company. Emirates are using our money as cash flow, disguisting, will never use Emirates again.

My cancellation confirmation of 4th March 2026 clearly states that any refund due would be credited back to the original form of payment within TWO WEEKS (not 21 working days). My booking was cancelled on 4 March 2026, meaning I should have received a refund by 18 March 2026 - 13 days ago. I am still owed £11,711.25 and this is not in line with the commitment provided in your cancellation confirmation. Your reference to 21 working days processing time does not override this original commitment.

This delay is causing significant financial and emotional stress, as I have an credit card payment due within 4 days. I was required to fund an alternative holiday due to fixed travel dates. This is a considerable sum, and I do not have the means to cover the cost of two holidays while awaiting a refund that is already overdue.
I now require the following:
- Confirmation that the full refund of £11,711.25 has been immediately processed
- Confirmation that no further delays will occur
Please treat this as a formal complaint.

I was meant to fly out to Dubai during the last of week March, but due to the current conflict, it was cancelled. I have, however, received a full refund and taking into account the incredibly high amount of queries that they must be dealing with, the matter was resolved in a speedy manner. This isn't the first time that I have flown with Emirates and their customer care is second to none. A

Had 2 cancel my 60th birthday trip to Dubia ,and STILL WAITING ON MY REFUND think they do not care about there customers ,gave my 4th march certifical of refund ,then 9th march certifical refund WHY THEY HAVE LIED TO ME not very profesional ,as this was not a cheap holiday Who has thousands of pounds they dont need .I am very sad that they dont care about there customers .This yes This will affect this company in the future as people like myself will not travel with them

Excellent service and value. Thank you.

A trip booked with emirates holidays
In March 2026

A slightly different experience with events taking place in and around the UAE

Our experience from start to Finish was enjoyable

A couple of changes to both our outbound and inbound flights was to be expected

Yet effortlessly resolved

Everything went well from flights to accommodation

Including transfers and communications in between

Overall,a great trip,and will book with emirates holidays again in the future.

We always use emirates holidays but we are seriously thinking of never using them again.
We have a holiday booked for July. With all the war going on with Iran and the current fcdo in place, we phoned up and were told that we could cancel and receive a full refund including the deposit. We were also told that this would stand because of the fact we were going to be submitting the refund request whilst the fcdo was in place. We were told this several times over several phone calls. Including one to a man named jishan. We submitted our cancellation request 2 weeks ago and haven’t heard a single thing from emirates. I have also emailed them 3 separate times. The customer service team on the phone don’t deal with cancellations so it’s a waiting game. We want to cancel so we can release our funds as soon as possible and book a different holiday. Emirates holidays are now saying that we will lose our deposit as they are only refunding for people travelling in the next 4 weeks. It’s like they are assuming the fcdo will lift soon which is irresponsible as they don’t have that power or knowledge. The customer service team all tell you different things over the phone. This paired with the fact that the cancellation team aren’t getting back to us. I fully understand that they are really busy at the moment, but a company that large should have the man power to communicate properly and provide consistent information. I am very disappointed in this company.

Cancelled holiday on March 5th. ABTA require refund to be sent within 14days. Funds not received. Going to complain to them. WIll never book with them again

Was easy to find the holiday we wanted, easy to book and quite competitive prices. Some confusion as to where we should go on arrival in Dubai for the pre-booked hotel transfer but eventually we found the right desk. The most significant help we obtained from the local team - and it really was incredibly helpful - was the arrival in person of the team at our hotel to help us rebook flights after everything was disrupted by Trump’s attack on Iran. The telephone reservations team had already been helpful but to have the local team there in person was fantastic - Clifford was great. I did not hear of any other holiday agent being there in person for their customers. Thanks to all for getting us out of the place safely.

Momin, Johsa and Nasim were incredible with their help in arranging a hotel for us to move to when we could not stay at our current hotel. They went out of their way to provide exceptional customer service and this is rare so thank you!!

My second trip with Emirates Holidays in as many months.
Once again exceptional customer service .
Halfway through our holiday America and Israel attacked Iran. Despite this we had a wonderful holiday in what is now one of my favourite hotels.
Our return flight left Dubai on time and we actually arrived 5 minutes ahead of schedule.
Cannot praise Emirates Holidays highly enough and look forward to travelling with them again as soon as possible.
Big well done from me.

Having submitted a complaint at the beginning of December 2025, I find I am still waiting for a formal response. I've had two acknowledgements and with no means to email, get in touch. Seems like Emirates don't want to hear from you when you have a complaint.

I think waiting over 3 months is very excessive.

I appreciate the current difficulties in the Middle East but my claim had still been outstanding for over 2 months.

Will definitely make me question flying with Emirates again.

Given the recent turbulent times in the Middle East, we were so delighted to have booked with Emirates Holidays as we had all our flights confirmed without the need to wait for Travel Agents to confirm any schedule changes. The Emirates DXB customer services team swiftly sorted our flights and confirmed via the App and we managed to get through easily and with the allocated seats originally booked. Reduced anxiety and bravo Emirates for pulling out all stops to get us all back safely and on-time.

We booked an Emirates holiday for the period 27 Feb to 9 March. The hotel was an earlier recommendation from Emirates and suited our needs and was superb. Clearly our stay coincided with the troubles and although we understandably had problems speaking with and meeting the rep we did come back to the UK at the correct time. Both Emirates holidays and flights should be commended for this and we are extremely grateful. We have used Emirates on several occasions in the past and will use them again

Faultless service from start to finish , professional and efficient when we needed to change our flights whilst at our resort. We will definitely book with Emirates Holidays again!

Again,Emirates didn't let us down.
We booked holiday package with Emirates, we had premium economy seats which they are spacious, comfortable. Food could be little bit better choice but we wasn't hungry. Crew was very polite and attentive.
Hotel we stayed was new,modern, very clean and in great location.
We had fantastic holiday in Dubai.

When all the other airlines left customers stranded in UAE this airline did not. I would not hesitate to use again & would have to think twice to use BA or Virgin now. Fabulous, professional & empathic staff. Thank you Emirates 🙌

I have used Emirates holidays on at least 4 occasions previously and always been happy with the service. However, on my last holiday I could not believe what little use they were when things did not go smoothly. Our flights were disrupted due to the issues in Iran and I totally understand that it was a very busy time for all companies trying to deal with it. However, I messaged Em Hols on the WhatsApp numbers on numerous occasions and never had a reply. I emailed the CS and Emirates holidays UK numerous times and the only response I had was that all was good for our scheduled flight and they would advise if anything changed. Information I had from the airline was that things had changed so I continued emailing Em Hols with no response. I was advised by the Rep in the resort (Destination Asia) to go to airport as normal as they had received no comms from Em Hols that the transfer should be changed. When we got to the airport we were told that our flight had been put back by 3 days. Em Hols had not informed us, not booked any accommodation and we were on our own. As I say, the situation was exceptional, but companies like TUI, Destination 2 and other independents were sourcing accommodation for their customers and providing information. I got nothing from Em Hols at all. To be fair, Emirates airlines were really good with us at the airport and we were flexible with our options to fly into different airports etc and they were able to sort us on to flights that meant only a 17hr delay. This package holiday was supposed to be covered by ABTA/ATOL and Em Hols are not the cheapest option, but I may as well have booked with some cheap and cheerful company as I would have received the same level of help. I just goes to show how much some of these companies think of their customers once they have got their money. It is unlikely, they will receive any more from me!

I had my holiday booked but I have had to cancel due to the conflict. I contacted the airline on two occasions and they dealt with me very well. I requested my refund and my flights have been refunded no questions asked.

The only gripe I have was I was on hold over 50mins but this is understandable so I can’t say a great deal about this once I got to speak to someone my experience was very positive. This airline is my favourite as the customer service is outstanding and the care I have received is something commendable

As soon as this situation comes s over I will be rebooking with Emirates for that piece of mind knowing they will look after me

Dubai
I want to thank Emirates Airlines for getting my wife and daughter back from Dubai safely. They were very helpful when we called them from the UK when flights were operational.
My daughter and wife flew with another airline (sorry) but we are all now Emirates only family where ever possible.
Thank you to Emirates Airlines and its staff.
🙏🏼😊