Emirates Holidays UK Reviews 

We are in Dubai right now and our flight back home is tomorrow and Emirate didn’t inform us about our flight yet and also we know because of Iran’s attack they didn’t contact us to say what we have to do and we tried to deal with the hotel directly, im out of budget for my fare and they left us alone in a country without any support from them or from Emirates government
They should give us the peace of mind in our holiday
I will never ever flight again with them

Dreadful service, none of their customer service features work and I am absolutely stranded, I will be homeless if no one contacts me.

We went to New Zealand for Christmas 3 people to visit my wife’s mother, she fell sick 2 days before we were due to fly home. Informed Emirates that my wife had to stay, her mum was in a coma. I flew home with my step daughter and had a few things to sort in the uk then booked flights to go back to NZ a few days later. Stayed there for about 6 weeks and then came home, my wife followed on 2 weeks after me. Emirates only gave a refund of 250 Dollars!? For her return flight this didn’t even cover the extra legroom upgrade. Emirates, we couldn’t find a return flight to the UK for $250? How can you say this is a refund for a return flight yet you’re charging about £2K for economy! Shame on you guys, shame on you. We’ve spent around 14k with your company on flights in a month yet you wouldn’t honour the return ticket for my wife despite all proof of what life changing events and notice given to you on what happened. Heartless and robbing company.

Used Emirates for a holiday to Thailand, easy to book, gave us all the information we needed, had no issues, planes clean, actually seems they cleaned the seat pockets!! Staff friendly and helpful all round good experience.

The flights on board food and transfers were all excellent and ran like clockwork the hotel raffles always exceeds expectations and would recommend . The food and the rooms were only matched by the helpful and friendly staff

Returned from a wonderful trip to Dubai booked with Emirates. We were fortunate enough to fly business class on the A380 on the outward journey and what an experience that was! We were made to feel very welcome and it was an experience we shall never forget. The staff were excellent, especially Faye who made a great espresso martini! Flying back economy on the return we also received excellent service on what was a fully booked flight, the cabin crew were excellent even though very busy! Communication from Emirates was excellent, from a txt message to inform our bags were loaded onto the flight to transfer information, everything was made easy so our holiday was enjoyed to the fullest. Thanks Emirates for a great experience, looking forward to our next holiday with you.

We have just returned from celebrating our 35th wedding anniversary in Dubai. I would like to thank Emirates Holidays for all their help and assistance before during and after our holiday. The service we received was excellent. Every query was sorted and even rearranged our transfer so my wife could have more time to cope at the airport as a very anxious flyer. The crew on board was great helping my wife feel more relaxed.

I have used Emirates Holidays many times over the last few years. I’ve always found them to be consistently good value, easy to deal with and helpful

Efficient at taking money.
Booked a holiday - had an issue pre travel then told each issue dealt with by separate arms of the company - rather than treating it as a package holiday. Not helpful.
Staff like robots and too scripted - phone staff are available relatively easily as are online chat however email is pointless do not expect a reply.
Unfortunately I will never book or fly Emirates again - terrible

Love Emirates helpful staff always looking fab and always willing to help love how they take pics of the children such a memory to have

Best way to travel is with emirates
I used to travel with other airlines but once i have tried emirates, i am never using any other airline emirates really is the best

Just returned from another Emirates holiday and the service from start to finish is just top class. Excellent comms throughout, ease of booking and competitive pricing. Highly recommended.

We have flown with Emirates plenty of times now from Manchester to Dubai and each time it has been top class! For me personally the flight is as much a part of the holiday as the hotel and the destination and this is even more so with Emirates and we look forward to the flight immensely, look at the in-flight menu weeks ahead of time and we are never disappointed with the attentive service (especially with kids) and the overall product we receive from Emirates. We don’t just use Emirates for flights we actually use Emirates holidays for the whole package and have done this numerous times now and it always adds a little magic that we don’t get with other tour operators in the UK. Our latest holiday to Dubai we actually had to change as well ahead of travelling as we had a change to plans and we dealt with Emirates holidays in making the changes and this was simple, relaxed, and expertly handled so I can assure anybody the service you receive is not just contained to inside Terminal 3 at DXB or on the flight itself, but the whole package is absolutely brilliant and I will be looking to continue to use Emirates wherever possible for many years to come for our family holidays!

Fabulous holiday to Dubai with Emirates

The A380 is spacious with wide seats, entertainment on tap, lovely food and wide choice of drinks

Felt very glamorous walking up the stairs to the top deck … even though we were economy!

Transfers were easy and the hotel was in a great location in the marina and on the beach

All the staff we came into contact with contact with throughout our holiday went out of their way to make it special

Emirates is the best airline I have had the pleasure of travelling with as a frequent flyer. There customer service is outstanding and above the rest. Staff are very efficient and quality standards were delivered all the time. There meals are excellent and the added touch of stainless steel cutlery was amazing. There was a lot of leg room when travelling in economy, thousands of flight entertainment, plus the added touch of instant photos for the children along with flight souvenirs such as a little travel bag with some art stuff was an added bonus. The toilet was spacious and always clean, an automatic air freshener made the difference and it smelt good. The meals were always to die for, my daughter don't usually eat on flights and she really enjoyed her meals on her flight to Dubai and so did I. When the seat is reclined, there is so much room you can rest comfortably without affecting the person behind due to the amount of room. Emirates is the way forward and if you haven't try them yet, you are missing out. Communication was ongoing even after the holiday to obtain feedback about my experience. Thank you Emirates for an amazing holiday to Dubai.

Excellent, smart and helpful ground staff.
Booked Emirates holidays to Dubai several times. ICE in-flight entertainment is excellent. The only thing that lets Emirates down are the inflight meals, but this is a minor and doesn't stop me continuing to book with them. Skywards points are a bonus too.

Emirates Holidays v. British Airways Holidays - Emirates win every time!

They simply don't answer the phone ! nothing to add its pathetic customer service I've been trying all weekend Friday and today - never again

Four ladies celebrating our retirement booked an emirates holiday to Dubai , thoroughly enjoyed every moment, of our package deal which was reasonably priced .

We flew on 11/02/26 from LGW TO DXB to stay at the Anantara The Palm.

Booking online was straightforward with easy to access info re LGW and LHR flights which meant we were able to book flights that suited us. Also easy to view different hotels. We chose the Anantara for the Lagoon Access rooms.

Also booked DXB transfers which were excellent.

Communication was excellent. I changed our return booking to Premium Economy and was easily able to do this.

We have travelled previously with Emirates Holidays and that is why we booked yet again, we felt all looked after.