Emirates Holidays UK Reviews 

3,257
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their well-organized and valuable holidays, highlighting the exceptional, first-class service and amazing, helpful staff from flights to transfers. The booking process is also frequently described as easy, straightforward, and competitively priced. However, some customers noted significant issues with customer service, particularly regarding difficulties in obtaining refunds or resolving problems. Reviewers reported frustrating experiences with slow responses, conflicting information, and a perceived lack of professionalism. A few also felt they lacked adequate support during their travels.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and... See more

Service

Customers had positive experiences with service, often describing it as excellent and top-class from check-in... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, attentiveness, and friendly... See more

Booking process

Consumers generally report positive experiences with the booking process, often highlighting its ease and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked an Emirates Holiday to the Maldives flying from Manchester to Dubai and then onto Male for the sea plane flight to the Island of Kuredu. Both Emirates flights went very smoothly, with good foo... See more

Rated 5 out of 5 stars

Everything about Emirates is first class from check-in to the flight cabins and the ICE entertainment system. I always fly Emirates when I can and have already booked up for next year.

Rated 5 out of 5 stars

Excellent, smart and helpful ground staff. Booked Emirates holidays to Dubai several times. ICE in-flight entertainment is excellent. The only thing that lets Emirates down are the inflight meals... See more

Rated 5 out of 5 stars

Cocoon Maldives. Have just returned for a week on this beautiful island. We loved every minute, it is a very special place. The staff are amazing without exception. Special thanks to Nauf, our host, w... See more


Company details

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 020 8972 8958 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

All reviews

(3,257)

322 reviews in the last 12 months

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Rated 5 out of 5 stars

Flew business class from Manchester to…

Flew business class from Manchester to Dubai was a fantastic experience the cabin crew on EK 0022 were very friendly/ efficient and of course the three course meal and champagne was very very good! Congratulations Emirates and thank you.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent holiday in Dubai booked…

Excellent holiday in Dubai booked through Emirates Holidays. Great choice of hotels at very competitive prices. We flew from Manchester on the mighty A380 and the whole flight experience was fantastic. Wonderful holiday from start to finish with superb accommodation and first class support available whilst away. I would highly recommend Emirates Holidays for their value and expertise.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Emirates are an excellent holiday company.

Emirates are an excellent holiday company and what I really liked was the fact that you don’t need to travel First Class to get First Class service. The website is easy to use, you are kept up to date at every stage and the flight in particular was outstanding, especially in the 380. The staff are all immaculately turned out, they are highly trained and super polite. Food was great and drinks service plentiful and the entertainment system is especially good. I felt in safe hands throughout. Thank you Emirates, I will be back.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

You & Me

My Husband and I have just returned from a holiday at You & Me Maldives, and we had a wonderful time. Although we have been to the Maldives before we decided this time to book the complete package with Emirates Holidays. We booked our holiday over the telephone and the operator couldn't have been more helpful, managing to answer all our questions professionally. Again we were chauffeured to and from the airport - excellent service. Both the Emirates flights to and from Male were on time and service was good. The Seaplane transfer is always an experience. We will book Emirates again.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Recently had a holiday UK to Mauritius…

Recently had a holiday UK to Mauritius via Emirates holidays, everything was seamless, flights etc on time and the extra security of having Emirates make all the arrangements. Maybe slightly more expensive than arranging ourselves or using another tour operator but definitely worth it.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Dubai desert classic.

From making the booking on line to getting off the plane back at Heathrow the whole experience was so easy and such an amazing experience. The transfers to and from the airport along with a fantastic hotel experience at the Le Royal Méridien made our holiday so memorable.
Thank you so much Mick & Mary

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Just returned from a trip to Dubai with…

Just returned from a trip to Dubai with our two month old baby. We were nervous leading up to the trip given it’s our first time taking a baby on holiday but we shouldn’t have been. Emirates looked after us so well, from having the bassinet on the plane, the Polaroid picture and little baby bag they give you it was such an amazing flight. Been looking at more destinations I can fly to with emirates as I’m not sure another airline can top it.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

First time booking through Emirates Holidays and won’t be the last. The airline is the best I’ve ever flown with. Private transfers were spot on and the drivers both ways were very chatty giving us recommendations in Dubai. We compared the holiday prices with numerous tour operators and Emirates came out the best!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

First booking through Emirates Holidays…

First booking through Emirates Holidays and really impressed. Very easy booking process, excellent communication particularly with airport transfers. Met at airport, which provided ease of travel from airport to hotel.
Overall excellent.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays - It’s a class above

Just used Emirates Holidays for a last minute break to Dubai and cannot recommend highly enough.
From booking assistance via UK call centre, seamless transfers from house all the way using business transfer services to the unbelievable response to leaving a kindle on plane and being returned via FedEx free of charge not forgetting great hotel options and experience.
I am BA Gold and this is first time using Emirates for years - BA have just lost my business when I am travelling east out of UK!
Well done Emirates team, great service

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

We booked the ritz carlton hotel jbr…

We booked the ritz carlton hotel jbr dubai from 21-27 sept 25 , the hotel was excellent , the issue was that the private beach at the hotel could not be used during our stay as due to work on the beach by the locals there was heavy machinery , lorries and cranes travelling up and down all day , very noisy , very smelly and and unusable if you wanted any relaxation .
Emirates holidays are insisting the beach was not technically closed which is technically true , but there was not a soul on it due to the above .
Also they are denying that i contacted them in resort with my concerns , even though i have sent them screenshots of my conversation with their representative , so basically lying .
Given the issues i think they should have at least given us the option of changing hotels either before travelling or whilst in resort . I have multiple photos and videos of what was going on but they bury their head in the sand and think its acceptable when you have paid thousands of pounds for a relaxing holiday .
Just be careful , i am aware their is ongoing work in dubai as i have visited many times , if you become aware of anything going on before you travel make sure you are 100% certain it will not affect your holiday , once you arrive in resort , if you get treated like me it will be too late , they are not interested . Thank you , Steve

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. The staff were amazing and the service was second to none would definitely recommend to anyone who is considering booking through Emirates. It really is a first class experience

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

We booked our Maldives holiday direct…

We booked our Maldives holiday direct with emirates, I’ve got to say besides we saved a considerable amount of money by booking direct , the business class flights the lounge is on a different level compared to most of the other company’s we have flown with , got to be the best company around , will defiantly recommend them 5stars

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Cocoon Maldives

Cocoon Maldives. Have just returned for a week on this beautiful island. We loved every minute, it is a very special place. The staff are amazing without exception. Special thanks to Nauf, our host, who organised so well, Dhaali for the yoga and aquarobics, the restaurant staff who were all great, including Lina, Raght, Anipa, Rethesh, Pathum, Karuna and of course Hassan at the helm. Thanks also to Moosa for exceptional room management, the snorkelling trip guys who do a great job and to the singer and saxophonist every evening who made for a wonderful ambiance at dinner. The food was amazing and catered for everyone, the chefs are very talented and the desert display was outstanding. I would truly recommend this resort for a taste of paradise. All the flights and food on board were amazing.

January 20, 2026
Unprompted review

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