Emporium of Cool Ltd Reviews 

Super friendly and accommodating, especially as the product was delayed and they were happy to keep me as updated as possible. They have also been extremely helpful regarding an issue with the product, going out of their way to help!

Quick organised and friendly and always authentic

First class service from Emporium of Cool!

A great company selling quality figures and collectables. The service and communication has always been excellent with regular updates for the purchases I have made. Their packaging is next level with the products being very well wrapped and protected.

Thanks to the team at Emporium of cool!
Item was delivered today. Packaged really well!
I was also kept up to date by the guys which was really appreciated.
Thanks again. Hope to shop with you again soon 🫡

I love emporium of cool, never buy from anywhere else now, items are always a great price, superbly well packaged I've never had a single issue with anything I have ordered, and they are always quick to update you with any changes to your order, be it coming in earlier or slight delays they are always on it, and being able to spread the cost over 12months just makes it fun when you order multiple items and forget about them 😂. Cheers guys keep up the good work

Great customer service! Reliable and all purchases always packaged well and safe, if any issues arise it is resolved quickly. Would highly recommend!

Excellent company with excellent customer service. My go-to shop for Mythic Legions figures here in the United Kingdom. Look forward to many more years of excellent service.

I ordered a hiya toys king ghidorah 1991 and it was shipped Safely. Shout out to dace and sam

Ian responded to an issue where I had ordered 3 of their new upcoming Witcher 3 models by mistake. Noticed the issue last night and had a response to my email within 12 hours this morning and they have cancelled 2 and money is due to be refunded within 2 weeks. Great service and cannot wait for the model to be released.

Thanks again Ian much appreciated. Wish it was this easy with other companies.

Very pleased with all of my purchases and the excellent first class customer service I have received from this 5 star company many thanks guys Mr N Grant

I've been a regular customer from Emporium Of Cool and have to say their Customer Service is second to none. Ian at EOC is a lovely bloke, very professional and hard working.
Very transparent and honest in communication.

All email correspondence is polite and informative, for example letting the customer know of time frames when manufacturing delays occur, (which in today's climate seems to be a regular thing).

As a serious collector having the items in mint condition is a must and EOC are top of the game when it comes to packaging items for delivery.

The care they put into packing is exceptional, with bubble wrap, (they don't just fold the bubble wrap around the items but tape it to make sure it stays in place) and additional foam peanuts to ensure items purchased don't get damaged.

More importantly you can measure the standard of a company not by the times when things go right but when things go wrong. Over several years of ordering from EOC I've only had two issues and for those two issues Ian resolved in a very speedy manner, with no fuss and eager to put the customer first. These examples alone bolstered my confidence in ordering from the company time and time again.

I honestly cannot praise EOC and Ian enough, hopefully will they will be around for a long time to come as they certainly deserve the custom.

I often use TrustPilot to gauge companies based on honest feedback are real world customers,
especially if I am looking at buying a very expensive large piece. If you are a potential first time customer looking to order from Emporium Of Cool and wondering whether they are worth the risk, I assure you they are. I personally would highly recommend to anyone who is a serious collector.

I have been purchasing toys from EOC for many years, and can say that they are all round and excellent company. I have only once had an issue, and that was swiftly corrected by Ian and his team. Their packaging is second to none, I will continue to use them for many more years to come.

There isn’t a better retailer for figures and collectibles - customer service is second to none

Have been buying stuff from them for a few years now and the service is second to none:

- Always kept informed from ordering through imminent arrival, to despatch and delivery.
- Packaging is completely delivery driver proof. If you are a MIB collector, then look no further.

Just received some 4 Horseman figures, which I highly recommend, and am looking forward to my delivery of 1000 Toys Hellboy in the next days or so😊

Update 5th May, 2025
A usual fantastic service for Hellboy and today Link turned up. The best company to deal with.

Where do I start with the service provided by Emporium of Cool??
As I pre-ordered an item, let's start with contact. I received a genuine, bespoke email thanking me for my purchase and promising to keep me updated on progress. They did this at every opportunity, always courteous and genuinely grateful for my custom.

Once my item was in stock, it was dispatched and received exceptionally quickly, with a follow up email.

The item was exceptionally well priced - a four horsemen figure - and great care was taken with the packaging. This was a relief as the item's box forms part of the display. The item arrived in pristine condition.

This is THE best service I have ever received from an online retailer. They genuinely want to provide you with an exceptional service. I can't recommend Emporium of Cool highly enough.

I ordered for the first time from them was good the item i ordered turned out to be a pre order only found out after they emailed me to let me know when they will get there shipment of it witch was the week after i ordered on the 9th area. But they got the shipment week early and sent my item off quickly and let me know about that to so they communicate very well with you would order from again.

First time using this company.

No problems at all. I preordered an item, they kept me updated regarding changes with the product.

The item was dispatched quickly once they had received it. Arrived quickly and very well packaged.

Highly recommended.

I had a manufacturer defect on an item I ordered (not the shops fault!) and the customer service was a pleasure to deal with. Ian from sales promptly replied to my email and gave me updates on when I will receive my replacement which arrived very quickly, and packed just as well as the original. If you're worried about box condition when ordering, this is easily the best I've had! We know how important our boxes can be to us collectors.

Genuinely, I wish more companies were this prompt and showed as much customer care on a personal level. Absolutely perfect! Will definitely be looking to order more from here in the future. Highly recommended.

Customer service is second to none. The packaging is excellent, items are well wrapped and protected.