I recently used Enact Conveyancing for my remortgage, and I couldn't be happier with the service. Emma Atkinson handled my case and was fantastic throughout. She kept me well-informed, clearly explain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more
Company replied
Enact made the whole process simple and straight forward and their online portal kept me up to date with my case. I would definitely use them again and I would recommend them. Special shout out to J... See more
Company replied
Enact were very responsive throughout the whole process to remortgage my property. I was impressed that the agents on the chat function were able to fully deal with queries and everyone did what they... See more
Company replied
Company details
About Enact Conveyancing
Written by the company
- 20+ years of conveyancing experience
- Available 8am until 8pm – we work around your lifestyle
- Get real-time updates online to track your sale/purchase
- Join over 2 million people who have completed their transactions with Enact
- Receive a fast, reliable and stress-free conveyancing service
Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.
Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.
Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.
We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.
Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us
Contact info
United Kingdom
- 0344 244 2000
- contact.us@enact.co.uk
- www.enact.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful
Awful - confusing, intermittent comms. Really hard to understand the process and documents. Everything is communicated in a rushed way as if we are also conveyancers who do this for a living. Portal is confusing and messy to use. Our questions were answered in confusing and indirect ways.
July 14, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Joe Watts, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Case owner never responded
Was unable to make contact after they took money for searches
July 13, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Kanishk Sugand, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and understand you have been in contact with a colleague to discuss your concerns, if you wish to discuss this further then do not hesitate contacting Craig. Kind Regards, Abbie
Out of pocket £3000 for 2 weeks so far
They completed my mortgage a day later than it was supposed to be completed resulting in my previous lender taking a payment which I have to wait 15 days for TSB to pay me back.
In addition over 10 days later I am still waiting for £2500. On one call they said it would be via bank details and in another call they said they posted a cheque second class.
I don’t think it’s acceptable to put a cheque of someone else’s money to the value of £2500 in the post second class.
I will be raising a complaint with the FCA and with my new mortgage lender who used Enact to complete.
July 2, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Emma, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie
Great experience
I had a fantastic experience with Enact Conveyancing throughout my remortgage process. The whole team was professional, efficient, and kept me informed every step of the way. Communication was clear and timely, and any questions I had were answered quickly, making what could have been a stressful process feel straightforward and hassle-free.
Everything was handled smoothly and completed within the expected timeframe. I really appreciated their attention to detail and the excellent level of customer service they provided. I would happily recommend Enact Conveyancing to anyone looking for a reliable and efficient conveyancing service for their remortgage. Thank you for making the process so easy!
July 13, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Good communication
Good communication, a seamless transition. The app was easy enough to use even for me who is technically challenged.
July 3, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning celia clack, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great experience using enact with our…
Great experience using enact with our remortgage will definitely be using them again
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Reece Pagan, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service
Excellent service from Enact Conveyancing. The whole process was smooth, efficient, and well communicated from start to finish. The team was professional, responsive, and made everything stress-free. I would happily recommend them to anyone buying, moving or selling.
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Thalayasingam, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Appreciated all your help
Appreciated all your help.
Queries answered quickly.
Friendly and professional.
Kept us updated every step of the way.
Thank you.
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Caroline Susan Erskine, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Wow! Fast, efficient and all round excellent service
July 13, 2026
Reply from Enact Conveyancing
Good Afternoon Nicola Morrow, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Smooth Remortgaging Process
The service provided by Enact (Jennifer Chinnery) was excellent with clear communication on progress of the remortgage process right uptil completion.
July 2, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Jaideep, thank you for your excellent feedback, I'll also pass your comments onto Jennifer. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact made our mortgage switchover very…
Enact made our mortgage switchover very easy and stress free, we would reccomend them to use when changing mortgage provider.
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon MrLUKEDALTON, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Everyone from enact was brilliant!
Everyone from enact was brilliant, I had a very good experience with them.
Thanks once again, recommend everyone to use them.
July 10, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Dan, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Morning Mustafa, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Generally quite good
Generally quite good, but got some information wrong that prevented this being a higher score.
July 10, 2026
Reply from Enact Conveyancing
Good Afternoon ANITA WADDELL, thank you for your comments. I will ensure that your feedback is passed onto the training and management team. Kindest Regards, Abbie
Swimmingly
Everything went smoothly, response to messages very short, all in all great experience, wouldn't hesitate to use again.
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Chris, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
The experience was great
The experience was great. From start to finish was smooth with email updates all the time. I had to do bear minimum and I was always informed throughout the process. I will use them again. Thank you and highly recommend
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Michael Sasu Koranteng, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
I instructed this firm to act as my…
I instructed this firm to act as my solicitors for the sale of my property. Before I officially instructed them, communication was frequent. I was contacted regularly while discussing the quote and arranging for an initial payment to open my file. Once I had paid the requested funds and completed all of the paperwork they asked for, the communication changed completely.
I was waiting for the memorandum of sale and had a simple question to ask. However, since instructing the firm, I had never been introduced to the person handling my case or even informed who my file had been assigned to.
I first emailed on Monday and received no response. I then called on Tuesday morning and was told that the person dealing with my file was busy but would call me back later that day. No one called.
I called again on Wednesday morning and was given the exact same response—that they were busy and would call me back. After waiting hours, I called again, only to be told the same thing for a third time. Again, no callback.
After three days of trying to get an answer to a straightforward question, I completely lost confidence in the firm’s level of communication. If they couldn’t return a simple call before the transaction had even properly begun, I had serious concerns about how they would handle the rest of my sale.
I therefore emailed to say that I no longer wished to use their services and asked them to close my file. Ironically, that was the first time I received a prompt response from the person supposedly handling my case. They claimed they had tried to call me, but I know this wasn’t true. I carry my business phone with me at all times, had no missed calls or voicemails, and never received the promised callback.
Based on my experience, I cannot recommend this firm. It felt as though I received plenty of attention while they were trying to secure my business, but once I had paid and become a client, getting hold of anyone became nearly impossible. Communication is one of the most important qualities in a solicitor, and unfortunately this firm failed at the very first hurdle.
July 6, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon liam fitzpatrick, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
Very good experience from the start
Very good experience from the start. The portal is easy to navigate and effective in reaching out to the team. Documents upload and download is easy as well.
July 7, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon mbist, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
The entire process was straightforward…
The entire process was straightforward and excellent customer service. Well done Enact Conveyancing.
July 10, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Benedict Ruiz, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
In my experience
In my experience, the service provided by Enact was efficient with regular updates and quick response when needed. Polite, helpful staff when needing to speak to someone.
July 10, 2026
Reply from Enact Conveyancing
Good Morning Monica, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.