I recently used Enact Conveyancing for my remortgage, and I couldn't be happier with the service. Emma Atkinson handled my case and was fantastic throughout. She kept me well-informed, clearly explain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more
Company replied
Enact made the whole process simple and straight forward and their online portal kept me up to date with my case. I would definitely use them again and I would recommend them. Special shout out to J... See more
Company replied
Enact were very responsive throughout the whole process to remortgage my property. I was impressed that the agents on the chat function were able to fully deal with queries and everyone did what they... See more
Company replied
Company details
About Enact Conveyancing
Written by the company
- 20+ years of conveyancing experience
- Available 8am until 8pm – we work around your lifestyle
- Get real-time updates online to track your sale/purchase
- Join over 2 million people who have completed their transactions with Enact
- Receive a fast, reliable and stress-free conveyancing service
Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.
Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.
Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.
We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.
Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us
Contact info
United Kingdom
- 0344 244 2000
- contact.us@enact.co.uk
- www.enact.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In my experience
In my experience, the service provided by Enact was efficient with regular updates and quick response when needed. Polite, helpful staff when needing to speak to someone.
July 10, 2026
Reply from Enact Conveyancing
Good Morning Monica, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
clear, concise, efficient and accurate
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning jameselliottvarciti, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Thank you Enact team for making my…
Thank you Enact team for making my remortgage smooth. I have been regularly updated on the progress and supplied documentation in a timely manner. I cannot fault the service one bit and would recommend using them.
June 30, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning NJ, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Very smooth
Very smooth, easy journey to remortgage - quick responses to questions - would definately use again.
June 29, 2026
Reply from Enact Conveyancing
Good Morning melanie skivington, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Terrible communication, failure to act on information and incorrect fees charged
Terrible communication and an awful confusing customer portal - it was unclear what tasks I had to complete, several requests for information that had already been provided by myself or my broker, no responses to emails sent to them, slow to respond to queries (or no response at all) causing delays and stress.
A failure to act on information provided to them lead to additional inconvenience and cost to me as I could not use the e-Deed process, This took so long for them to post out, I was forced to run around getting witnesses and posting back guaranteed next-day delivery.
Added extra fees to the completion statement incorrectly and then tried to make out that it was for something different (also not confirmed in any of their information to me). This is still unresolved, with only a quick 'brush-off' having been provided to date.
Issue money to me via second class post, so this took 8 days to reach me. All the time I am having to pay interest on this while not having the benefit of the funds. What a terrible way to treat people - I have never encountered a firm sending any important post to customers via second class post, let alone for something that causes actual financial loss because of how long it takes. This is an indication of what they think about their customers - second class.
July 8, 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Richard S, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
Great and respectful and responsive…
Great and respectful and responsive team. Always answering my questions. Giving me time and reassurance when needed. I would highly recommend ENACT.
July 9, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Mevan Fernando, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Used enact conveyancing for a recent…
Used enact conveyancing for a recent remortgage.
Everything went great and really smooth.
Phoebe dealt with my case, and contact was very easy online.
Highly recommended.
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Rhys Richards, thank you for your excellent feedback, I'll also pass your comments onto Phoebe. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great Customer Service
Great Customer Service, amazing communication skills, Definitly I will come back again
July 1, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Cezary Nowak, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact made something so daunting seem…
Enact made something so daunting seem pretty simple. How? Because they have above standard staff. I called numerous times because the jargon and forms made me want to just stop the process of buying out my ex partner but the telephone staff helped me through that process. I am very very greatful that the lovely people that work for Enact helped me with the most exciting chapter in my life.
May 17, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Mussy DeVito, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
From start to finish everything as been…
From start to finish everything as been well documented and been there for help start to finish absolutely brilliant, can't fault it all, all been very helpful especially Lisa and Caitlin
Thank you enact
July 8, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Consumer, thank you for your excellent feedback, I'll also pass your comments onto Lisa and Caitlin. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Afternoon Greg Cooper, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Afternoon Angela, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great!
Smooth, easy process. I was updated regularly and the tracker is great. Highly recommended
July 7, 2026
Reply from Enact Conveyancing
Good Morning Jo, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Remortgage
We were kept up to date with the progress of our remortgage, no problems along the way any questions were answered.
June 29, 2026
Reply from Enact Conveyancing
Good Morning john field, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
So I have been through a remortgage
So I have been through a mortgage remortgage with a different vendor at a different time of my life, but I have to say Enact is really good with their software and updates every single thing that happens on the platform. Everything they will inform you via email and on their platform as well. It's not like some of the conveyancers that just go through the email and get lost tracking or miscommunicate in that way. Every step will reflect correctly on that platform. You're basically just going to follow whatever they told you on the platform, so it's super clear. Only one thing I would suggest they do is, especially for people who are first time onboarding on this platform, there is some information. I, as a person who does mortgage, have no idea. Ideally, they will provide this information as a bullet point so we can plan ahead. Otherwise, there would be a delay in the remortgage because I just do not have that information by hand, and it took time to get that information from different sources.
July 7, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning J Chen, thank you for your comments. I will ensure that your feedback is passed onto the training and management team. Kindest Regards, Abbie
Here's a polished review you could use:
Here's a polished review you could use:
I had a great experience with their team during my remortgage. They provided a smooth, hassle-free service from start to finish, making everything straightforward
June 29, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service
Excellent service. Made remortgaging super quick and easy. Totally recommend.
July 6, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Sarah Warden, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Morning Sally Marston, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
I’d use them again.
I’d use them again.
Our mortgage was handled smoothly and we would use them again.
June 29, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Marko, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Thanks for your help Donna!
July 6, 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Sundeep Sindhu, thank you for your excellent feedback, I'll also pass your comments onto Donna. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.