enercare.ca Reviews 

Why schedule an appointment for 8pm-12am and then show up at 1:19pm? Ridiculous

I had enercare install a new AC and they did a great job, but now I get about 6 emails daily asking if I need a new AC. No way to unsubscribe. A REAL PAIN. HT

Ury came to our house several times to address the issues we had with a small gas leak and our hot water tank. He was thorough in his inspection and gave wonderful advice. He called to follow up on further appointments and he came to install a new tankless water heater and deal with the small gas leak. After 7 hours of work, he completed the installation. He was wonderful. Very thorough and knowledgeable. Very polite and helpful. I think he's great. Ask for him any time.

Electrician Michael fixed all the issues very efficiently and professionally. He also suggested how to handle the minor electrical issues. He was well behaved, very much cordial and cooperative. His overall performance was excellent.

Great experience today with my enercare rep. very professional arrived on time, call ahead and most of all carry his replacement shoe. Check everything and ever resolve my issue with his verbal advice and e.xperience.
I was extremely happy my problem solve. I will recommend their service worth the call. thanks Tony

Don't know why I continuing get phone calls from this company. I NEVER SIGNED UP FOR ENERCARE.

I've been overcharged by Enercare in the amount of $2000. And when I contacted Enercare, they don't have a clue of what's going on. The only way to fight maybe serve court papers to Mr. Nick Perrenton. He can think about how he can fix the problem as he drives to Belleville for court.

My Enercare water tank was leaking tonight and I called the service dept for urgency and they sent the senior technician to help me right away, his name is Jamaal, and he is a great person to help us to check and re-arrange for next day appointment to replace the problem water tank ! Thanks Jamaal and Enercare both for the great service again !!

Harsh is a great technician. Very knowledgeable and efficient. He diagnosed the problem and fixed it in a timely manner. It was a pleasure to have him here and I will request him in the future.

The service rep. Brandy was really helpful. After she examined our 2 toilets (exactley the same) she proceded to explain what what going on with the one we called to have fixed. She made some minor adjustments and then showedus the correct use for the furture.

She provided excelent service and provided a useful dialogue throughout the service call. Congrats to her.

Bob and Anne Mossman

I rented tankless water heater for the last 6 months. The heater stopped working because a spare part, my family is suffering for almost two weeks now, the company doesn’t show any positive response, customer service promised each time to resolve the issue and till date no one showed up.
If they can’t arrange a spare part which something they should keep for emergencies, they don’t deserve anyone to continue business with them.
I am facing a hard time with them, the experience dealing with them is unpleasant at all. I wish to rate them less than one start if it possible.

⭐☆☆☆☆ – Absolute Nightmare Experience with Enercare

Enercare has been an absolute nightmare to deal with. I have been without reliable hot water for weeks, and despite calling multiple times, the problem has never been properly resolved.

Technicians came to my home several times, and each visit ended the same way: the hot water would work for only a few hours, then stop again. Instead of identifying and fixing the root cause, they kept applying temporary fixes that clearly didn’t solve anything.

The most frustrating part is the lack of urgency and customer care. My family, especially my kids who play sports every day, need hot water to shower, yet this didn’t seem to matter. Being left without hot water over and over again is completely unacceptable.

After repeated service calls, I was still left with the same issue, wasting my time by staying home for appointments that accomplished nothing. I expected better service from a company that advertises reliability.

If you’re considering Enercare, think twice. Based on my experience, they don’t seem to care about resolving customer problems, only about closing service calls. This has been one of the worst customer service experiences I’ve ever had.

Three times I scheduled appointments and waited for four separate times and no service person came. On the first occasion when I phoned to inquire what happened they said the appointment had been canceled, but no one had contacted me or attempted to contact me to advise BY.

On the second occasion, I was contacted during the four hour window by a representative who said that the office is scheduled the wrong person and that he was an electrician and was unable to deal with the situation I requested, which is arranging an application so Gas could be brought from the street so I could install a gas water heater and possibly a furnace.

On the third occasion, I was once again contacted by a service representative that says that he was not qualified to do what was requested that is ascertain getting gas from the street to put a meteor in so that they could install gas water heater.

On all three of the occasions, I spent lengthy time on the phone and made it crystal clear would need to be done and I was assured by both representatives and also by the escalation department that everything would be sorted out and that on the last occasion, they would do what they were originally asked to do. While I was on hold, I received a phone call from a representative who indicated in a telephone message that they did not do the work that I had requested.

I was trying to assist an 82 year-old owner get gas service to her house and I was unable to do so and was never advised that they did not offer that service.

I would not recommend this company to anyone taking into account the exceptionally bad experience I had by people that do not know what they are talking about when I call to try to sort the matter out

I cancelled our service with Enercare prior to the annual subscription being due,as my house was going to be demolished soon. Sure enough, shortly after they sent an email verifying the cancellation.However, it has been three months since my cancellation, and they are still calling, sending the invoice, and overall, harassing me for payment. please note that they are acknowledging that I have already cancelled, but they still want to get paid for the service they will not be providing.
I do not know what to say about that. There are no words for me to describe such action by a corporation after my subscription for twenty plus years.
"YOU BE THE JUDGE"

Amsal was very pleasant. He explained what he was going to do, recommended the frequency of changing our filters, checked the furnace and air conditioning units and washed the air conditioning. He also offered to check something that was connected to our old unit. He called before he arrived. All around very good service.

I scheduled an appointment couple days ago, I requested an 8am-12pm appointment time slot.

Fast forward to appointment day, I call customer service at 11:30AM, just to make sure everything is ok. They inform me that the appointment was booked for 12PM to 4PM, I took a full morning off work to meet with inspector. I wait until 3 and find out that they had the wrong address on my file and they just went to that address and sent me an email saying I wasn’t home. I dont know where that wrong address came from but i have always verified my account with my existing address, and i spoke to at least 8 different technicians, not one saw that there was an incorrect servicing address. I was told id get a call back from a supervisor, and that they will have to reschedule my appointment until next day. They offered a credit which was nice, BUT removed that credit once they found out im not a current enercare customer…. This definitely pushed me as far away as possible from this horrible company.

Mistake after mistake, it was my fault for being so patient with them.

I’m still waiting for a call from the supervisor, they said it would be 20 min, it’s been 2 hours.

They are way more expensive than other local companies, do not sign with enercare.

0 out of 5.

Had enercare, install a new furnace and AC come to find out later on the sales rep Gavin lied our furnace did not have to be replaced. Only the AC had to be replaced when the tech came to install the new furnace and AC. I wanted to keep the old one to put out in my garage. Gavin failed to report this to them and they caused damage to my old furnace that still worked today 41 days later they have not picked up their equipment and they are charging us for the equipment we have all our required documentation to prove we've reached out cancelled within the 10 day cooling off. Which is legal and binding, and Gavin is a very poor salesman. Cannot respond back to any clients called enercare to report that we've cancelled the contract we want the equipment gone because it is now holding up our renovation work they say they've escalated it to a manager and even a manager can't seem to reach Gavin so therefore the equipment 41 days later we also told Gavin we are charging $50 a day storage fee because this is now impeding our renovation work on our brand new home that we bought and it doesn't seem like enercare gives two hoots escalated it not one Manager has called us back yet. This equipment is still sitting in our basement and outside and we cannot apparently remove it and get rid of it so that we can do our renovation work inside. Highly recommend do not go with enercare for anything refuse this company and go with better companies that are out there. Their price was double of what we're paying now for a new furnace and AC unit.

On two separate occasions (May 20, 2026 and July 23, 2026), Enercare scheduled confirmed service appointments, and on both occasions no technician arrived and no one contacted me to advise of a delay or cancellation. In both cases, I rearranged my work schedule and remained available for the entire appointment window. Despite escalating the first incident directly to the CEO, the same failure occurred again. This is not an isolated incident but a recurring breakdown in customer service and appointment management.

I purchased a plan as they requested and try to sell you on, after waiting the 10 days and needed to use the plan we'll after the wait period. They did not provide the services and also did not provide any resolutions despite the issue and fault being on behalf of enercares agent.

They promised call back and missed those time lines did not care for any customer service resolve.

We have been stranded in the heat, Enercare is poorly managed and operated.

I am extremely disappointed with Enercare's customer service.

After Enercare recommended replacing my old tankless water heater, they installed a brand-new rental unit. Within weeks, it stopped working, leaving my family without hot water for **five days**. During that time, I received no meaningful updates, no repair timeline, and was repeatedly told to wait for a backordered part.

To make matters worse, one of Enercare's managers actually suggested that I take **cold showers** while waiting for the repair. I found this response completely unacceptable and insensitive. Customers pay for a rental service so they have reliable hot water—not to be told to live without it.

In the end, the problem was resolved by simply resetting the Enbridge gas meter—a step that apparently could have been identified much earlier. Five days of inconvenience, stress, and uncertainty could likely have been avoided.

When customers rent equipment from Enercare, they expect prompt diagnosis, effective troubleshooting, and reliable service. Instead, I experienced poor communication, unnecessary delays, and a complete lack of urgency for an essential household service.

This experience has completely eroded my confidence in Enercare. Based on what I experienced, I cannot recommend their rental or service.

After this experience, I have only one suggestion: perhaps Enercare should consider changing its name to **"No One Care"**—because that's exactly how I felt throughout this ordeal.