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Energie Fitness - Cricklewood Reviews 

271
TrustScore 4.5 out of 5

4.5

27 Cricklewood Broadway, Cricklewood, NW2 3JX London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve done a couple of classes with Joseph recently and both have been really good. The Sunday morning cycling on 9 August was spot on, as usual. After a Saturday night out and being at the end o... See more

Company replied

Rated 4 out of 5 stars

Clean and organised gym, with excellent environment. Professional, helpful and friendly staff. The variety of training machines is high and with good quality. It has a good range of classes opt... See more

Rated 5 out of 5 stars

I joined this gym last year and couldn’t be happier. The two owners are great guys who clearly care about the place and its members. My trainer, Andrea, is excellent – knowledgeable, supportive, and... See more

Company replied

Rated 3 out of 5 stars

Has a decent ranges of machines and weightlifting equipments. I like the yard had no problem even if its a small place. The gym is usually packed due to small spaces but manageable. The lockers howeve... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 27 Cricklewood Broadway, Cricklewood, NW2 3JX, London, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(271)

598 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A well run gym.

I've only joined as of gyms opening back up again in April 2021. They've handled the return really well, with clear floor markings, booking the sessions is really easy and there's plenty of equipment to get a good workout in. Can't forget the temperature check, wipe down cloth and spray handed to you as you walk through the door.

It's exactly what I've wanted from a gym.

April 23, 2021
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi AK,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Very good gym and nice staff!! :)))

Gym is very clean and they have amazing equipment, staff is very polite and friendly, would recommend!!! It would be great if they had more machines for bicep and tricep exercises. Or hack squat machine.

April 23, 2021
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Reply from Energie Fitness - Cricklewood

Hi Ivona,

We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.

Thank you for taking the time to leave a review, we really appreciate your kind words.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym, always kept clean and in order and the staff is super friendly and helpful. Very safe during the coronavirus pandemic with all the rules introduced and reinforced. Good choice of machines and plenty of weights and dumbbells. There could be a bit more space but that's the only thing to point out really. Definitely a good value for your money.

April 23, 2021
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Reply from Energie Fitness - Cricklewood

Hey Slawomir,

Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

nicely covid secure with good spacing

nicely covid secure with good spacing, clean and tidy, modern equipment. very friendly staff who engage you and are interested in you, glad I'm a member..

April 23, 2021
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Reply from Energie Fitness - Cricklewood

Hi Earl,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great staff

Great staff, Charlie always smiling and make you feel welcomed, as the rest of the team!!! the gym so far is never too busy, the equipment is new end kept super clean, getting my sister to join as well as she live around the corner from there!! Good job guys!
Alex.

April 16, 2021
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Reply from Energie Fitness - Cricklewood

Hey Alexander,

Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great staff

Énergie Cricklewood has the loveliest staff. They make you feel so comfortable and welcome whatever your ability. They have brand new equipment, lots of space and a great atmosphere.

April 16, 2021
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Reply from Energie Fitness - Cricklewood

Hey there,

Thanks ever so much for your glowing review of our gym. Our team really appreciates all feedback from our valued members. We hope we can continue to deliver a top-notch service and to see you in the gym again soon!

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

It has been nothing but a great…

It has been nothing but a great experience. Staff are friendly, welcoming and very helpful. So many options of equipment and a very homely feel.

April 16, 2021
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Reply from Energie Fitness - Cricklewood

Hi Gemma,

We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.

Thank you for taking the time to leave a review, we really appreciate your kind words.

Have a great day,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great Location, Great Facilities

Only joined this week but so far so good! Can’t complain at all, staff is super friendly, facilities are very clean, Covid protection protocol in place is as tight as can be. Most equipment looks brand new and everything needed to work out or do som cardio is there. Membership fee is great value compared to other gyms around!

April 16, 2021
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Reply from Energie Fitness - Cricklewood

Hi there,

Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

People doesn’t follow the rules

People doesn’t follow the rules and the workers doesn’t care about...

April 16, 2021
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Reply from Energie Fitness - Cricklewood

Hey Anoninato

I hope you're well

We're sorry to hear that you are not wholly satisfied with the gym itself and there are clearly some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

More help for beginners please

There's been an impressive range of classes available and the instructors have done really well to offer these and keep things going. But as a new-comer to some of those classes, it was sometimes difficult for me to follow the instructions, as changing positions meant I couldn't always see my screen and so I was twisting awkwardly at times. A pre-class instruction or on-demand explanation video for beginners would be really helpful. Thank you.

March 16, 2021
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Reply from Energie Fitness - Cricklewood

Hey Christine,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Rated 3 out of 5 stars

Is ok for a small Gym

Clean Gym.. , staff friendly but sometimes I feel too judgemental.

December 27, 2020
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Reply from Energie Fitness - Cricklewood

Hi Guilia,

We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi Arsalan,

I hope you're well.

Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Excellent!

Excellent gym and staff!

November 6, 2020
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Reply from Energie Fitness - Cricklewood

Hi there,

I hope you're well.

Your positive feedback is very much appreciated from all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym. Lovely staff.

November 6, 2020
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Reply from Energie Fitness - Cricklewood

Hi Luke,

Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

Staff is great

Staff is great. Gentle, reliable, focused. Gym is very tidy and clean. Always have the feeling of being safe and secure. Working by the app is the best way to keep everything properly. If there is a safe place where every rule is guaranteed, that's Energie Fitness- Cricklewood

October 31, 2020
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Reply from Energie Fitness - Cricklewood

Hi there,

Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

Thanks again – we appreciate it!

Have a great day!

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym!

Really friendly staff, clean and modern equipment.

October 30, 2020
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi there,

Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed using our gym. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

The staff is very friendly and happy to…

The staff is very friendly and happy to help all the times .

October 30, 2020
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Reply from Energie Fitness - Cricklewood

Hi Maria,

I hope you're well.

Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!

Thanks again,

énergie Fitness Central Team

Rated 5 out of 5 stars

Such a great gym

Such a great gym - super friendly, really well-equipped (all brand new equipment!), and always very clean.

October 30, 2020
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi there,

Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.

Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!

Thanks again – we appreciate it!

Have a great day!

énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Really nice team, everyone is so friendly and makes you feel welcome.
The machines are excellent quality and the whole place is clean and tidy!

October 30, 2020
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi there,

Thanks for your kind words – you’ve made our day! We’re thrilled that you enjoyed our classes. Our trainers are always working hard to make sure members enjoy every minute of their workout so it's always nice to hear that they've delivered a great experience.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,

énergie Fitness Central Team

Rated 5 out of 5 stars

énergie Fitness: great Gym

énergie Fitness - Cricklewood is a great place for your workout: a well-equipped, organized, and clean environment. I highly recommend this place.

October 30, 2020
Energie Fitness - Cricklewood logo

Reply from Energie Fitness - Cricklewood

Hi there,

Thanks ever so much for taking the time to leave us feedback.

By the sounds of it you've loved your énergie Fitness experience so far. Our team members love to hear positive feedback from our valued members, it's what drives to go that extra mile for you! Our trainers are always working hard to deliver an experience that motivates you to achieve your fitness goals. We hope to see you in the gym again soon.

Best wishes,

énergie Fitness Central Team

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